I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Voir plus
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Voir plus
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I've been very impressed with Alncom. The service is as advertised in terms of internet speeds. More importantly, if there's a problem, they respond to a support ticket within a few hours & you get a... Voir plus
The whole process from initial enquiry to being online was so quick and professional. The installer on the day was very good and answered all my questions with ease. The service so far has well exceed... Voir plus
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À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
495 avis
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Customer Service any good?
I have contacted Customer Service twice now and on both occasions it has been dealt with "the old fashioned way"....i.e someone I could clearly understand rapidly assisted me. It felt like I was talking to a friend.....Thankyou
25 août 2026
Avis spontané
Réponse de Alncom
Thank you Richard for the wonderful review! "Old fashioned" personal service is something we take huge pride in as a local provider, so it's brilliant to know our team delivered rapid, friendly support both times you reached out. Thanks for being an Alncom customer. Team Alncom
Very friendly and helpful
Very friendly and helpful when I had an internet speed issue, turns out it was my fault and due to the ethernet cable I had used. Would highly recommended for great customer support, and the monthly cost is very reasonable for the speeds.
24 août 2026
Avis spontané
Réponse de Alncom
Thank you Edward for the glowing feedback! Providing friendly support and reliable speeds at great value is what we aim for every day. We’re delighted our team could assist you and get your connection back up to full speed!
Team Alncom
Wow, what an amazing service.
1st time of calling with an issue and wow, what a great service.
Daniels actions were instant and really reassuring/knowledgeable and he gave me every confidence that the issue would be resoved quickly.
Appointment booked for Monday, the engineer arrived bang on time, and resolved the issue.
So glad we made the move to Alncom.
Thank you!!
23 août 2026
Avis spontané
Réponse de Alncom
Thank you Dave for such an incredible review! We’re absolutely thrilled to hear about your first support experience with us. Daniel and the rest of our team take huge pride in giving quick, reassuring service, so we'll be sure to pass your kind words on to him. We're so glad you made the switch to Alncom!
Warm regards,
Team Alncom
A very personal and professional service
A very personal and professional service. Provide timely updates and extremely helpful installation team once the fibre had been installed. Broadband performance now excellent, very happy with the service Alncom provided.
17 août 2026
Réponse de Alncom
Thank you Andrew so much for the fantastic review! We're thrilled to hear that you had a great experience with our installation team and enjoyed clear updates throughout the process. It’s wonderful to know your broadband is performing brilliantly—welcome to superfast fibre!
Team Alncom
Alncom have been extremely helpful in…
Alncom have been extremely helpful in getting our broadband upgraded to fibre. All the engineers that we’ve met have been very pleasant and efficient. The office staff are very polite and helpful and return calls when they say they will, which we appreciate and value. We’re looking forward to working with this local company which is easily contactable and knows the area in which we live. We would not hesitate to recommend Alncom to others.
21 août 2026
Réponse de Alncom
Thank you so much Julia for taking the time to share such a thoughtful review! We are absolutely delighted to hear that your experience upgrading to fibre broadband went smoothly.
Our engineers and office team take huge pride in delivering reliable, local service. Knowing that you value having a local team that knows the area means everything to us.
We truly appreciate your recommendation and look forward to keeping you connected for years to come!
Team Alncom
Professional and efficient
We have found Alncom to be friendly and professional throughout both our business and home broadband installations. Their staff did the jobs very efficiently and without any mess. The broadband speeds have proved to be exactly what was promised. We wouldn’t hesitate to recommend Alncom.
21 août 2026
Réponse de Alncom
Thank you for sharing your experience! We’re thrilled that you’re happy with both your home and business broadband, as well as the work from our teams. We truly appreciate the recommendation and look forward to continuing to provide you with great service.
Team Alncom
Well done Zak
The installation process was executed sensitively and swiftly by Zak who is an obsolute assett to Alncom, nothing was a bother to him and he was polite, friendly, considerate and professional. He helped me reconnect all of my devices and cameras and got help with the ones that were proving to be problematic.
Since the installation, I have had a polite follow up call to check that everything is running OK, which it is.
Great local service.
20 août 2026
Réponse de Alncom
Thank you so much Pauline for taking the time to share such a thoughtful review! We are absolutely delighted to hear about your experience. Zak is a fantastic member of our team, and we will make sure your kind words, especially about his patience with reconnecting your devices and cameras are passed along to him. It’s also great to know our follow up call hit the mark and your connection is running smoothly. Thank you for supporting a local service!
Team Alncom
From planning to installation and follow up - top marks.
From planning to installation the whole process has been very smooth. Knowledgable technicians who are polite and give good explanations about what they are doing Follow up interaction with customer support in Alnwick was excellent. All in all a top service providing us with super fast broadband throughout our home. This has been an experience that is light years away from the issues we had with our previous provider. Alncom is a local company that Northumberland should be proud of.
20 août 2026
Avis spontané
Réponse de Alncom
Thank you Mr Goode for your glowing 5* review, we are extremly grateful to you for sharing your experience.
Our teams will always go the extra mile to support our valuable customers.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Réponse de Alncom
Thank you Jean for giving us 5*'s, we are so glad you you have had an excellent experience with our customer service and installation teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Office staff realy nice on phone
Office staff realy nice on phone. Sales rep very good and guy that conected my house was very friendly abd did a great job very quickly
14 août 2026
Réponse de Alncom
Hi Rob, we truly value you taking the time to share your experience of your Alncom Broadband installation from the initial sale to being connected.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great experience
Great experience, porting from our old provider to Alncom. Very helpful staff, installation was very quick and were kept up to date at all stages. Would highly recommend. Great price, great service.
12 août 2026
Réponse de Alncom
Hi Jamie, thank you for giving our teams 5*'s and for the positive feedback, we really do appreciate you sharing your experience.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Enterprise grade service and product…
Enterprise grade service and product for rural Northumberland. Very happy with the installation, communication and product knowledge
12 août 2026
Réponse de Alncom
Hi David, thank you for taking the time to share your views on the service you have received from our Alncom teams, we are extremly grateful to you.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Great
Good price, great reliability, service and speed. Signed up after enduring a major British national 'service' for too many years. It's a night and day difference. Not long after getting connected I suffered a breakage/disconnect, not great of course, but rang Alncom fairly late on an afternoon, got an answer after about 3 rings speaking to a real person, got put through to the right department, answered a few questions about the issue and literally less than an hour and a half later had someone round and issue was fixed there and then, within 30 minutes of arrival... my previous provider had me cut off for 3 weeks... no comparison.
3 juin 2026
Réponse de Alncom
Thank you Iain for sharing your experience you have had with our teams, we welcome you aboard and look forward to serving you as an Alncom customer.
We will always do our utmost to provide the best service possible to you one of our valuable customers.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
What a fab service
We chose to change from another provider and go with Alncom and we were connected and up and running the next day. The service has been excellent from the off. I have had a follow up calls to check that we are happy with the service already too.
With our previous provider, the TV would freeze constantly, it was always cutting out and that hasn't happened at all with Alncom. Really please that we chose to change.
They even paid our early termination fee. I would not use any other provider now. Lewis, Paula and the team have been so helpful and a credit to the company
23 juillet 2026
Réponse de Alncom
Hi Nickie, we are thrilled we could get you connected and up and running so quickly.
Thank you for your glowing 5* review, we are very grateful to you for taking the time to share your views on your broadband installation and the service you have recieved, we will pass your comments on to our teams.
We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Great Service
Super helpful staff who helped us to set up and account and port across a number with ease, fantastic customer service.
4 août 2026
Avis spontané
Réponse de Alncom
Thank you for taking the time to share your experience you have had with our Alncom teams, we really appreciate your views on the service you have recieved.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Everyone has been very helpful from the…
Everyone has been very helpful from the installers to the phone support team, I have been informed and looked after from start to finish, thankyou
26 juin 2026
Réponse de Alncom
Thank you Kairen for your positive feedback and kind words, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom are Simply the Best
Always extremely helpful when there's a problem, which is extremely rare. Best broadband company I've ever had ,by far.
29 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Gideon for your kind words, we are delighted that you have found our teams to be extremely helpful and are very grateful to you for your support.
If you need any assistance or have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reported an issue I had with my…
Reported an issue I had with my internet on Monday and alncom came out and solved it before 9 on tues morning. As always alncom services are top draw. From customer service to the engineers that come out. I would highly recommend this company. Kevin.
28 juillet 2026
Avis spontané
Réponse de Alncom
Thank you Kevin, for your kind words of appreciation, we are delighted that you are happy with the service you have recieved from our teams.
If you have any queries or need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Thank you for giving us 5*'s we really appreciate it!
If you have any queries in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very good indeed
Very good indeed, a couple of minor communication glitches which were easily remedied. Would recommend.
16 juillet 2026
Réponse de Alncom
Thank you Paul for taking the time to share your experience you have had with our Alncom teams.
We appreciate you highlighting the minor communication glitches and have taken this on board, please do accept our apologies.
Please do let us know if you have any queries or need any support in the future, by contacting us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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