I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Voir plus
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Voir plus
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customer service was amazing, they were very informative about the scheme they run also very informative on the fitting of the WiFi & also doing a very clean and tidy job! Would highly recommend. th... Voir plus
I've been very impressed with Alncom. The service is as advertised in terms of internet speeds. More importantly, if there's a problem, they respond to a support ticket within a few hours & you get a... Voir plus
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À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
497 avis
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Efficient, friendly company.
All my contact with Alncom has been very friendly and cheerful. Their service is as they offer in their advertising.I'm always confident my queries will be resolved efficiently and amiably.
9 mars 2026
Avis spontané
Réponse de Alncom
Thank you Oriole for taking the time to write your Trust Pilot review, we are very grateful to you.
We are delighted that our teams have been able to support you with any queries that you have had, with a smile.
If there is anything we could do to improve our service, please do let us know.
If you need assistance in the future, no matter how small please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom gave a super fast efficient…
Alncom gave a super fast efficient response and installed broadband more than twice the speed of our old connection. The admin team and installation team worked wonders to get things sorted in 3 days!
Thank you to everyone at Alncom for their support to us and the young people in Amble that we work with. Community and Business coming together.
6 mars 2026
Avis spontané
Réponse de Alncom
Thank you Matthew for your kind words, our teams really do appreciate your feedback.
We look forward to being able to provide you and the young people in Amble with the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service from first call
Excellent service from the very first call. When you dial the number, you actually speak to a named person, which was refreshing. I needed fast internet ready from my move-in date, and that’s exactly the service I received. My needs were met 100%. I only wish I’d known about them sooner.
Thank you so much to Danielle, Jo, and Rob!
27 février 2026
Avis spontané
Réponse de Alncom
Thank you so much for your fabulous review and giving us 5*'s.
We are so glad that you are happy with the service you have received from our teams and that we could accommodate your needs to fit in with your move to your new home.
If you need us in the future please do call us on 01665 604 816 or email help@alncom.co.uk, we are here to support you no matter how small your query is and are always happy to help.
Team Alncom.
many years I was with a different…
many years I was with a different provider with very poor WiFi signal I was recommended Alncom for rural areas. I was kept updated from the get go and the day of the insulation I had a very nice guy called Ben who was very polite and friendly. Insulation went very smoothly and the difference in having a good WiFi signal is unbelievable wish I had gone over to Alncom sooner
23 février 2026
Avis spontané
Réponse de Alncom
Thank you Gemma, we are very grateful to you for sharing your experience that you have had with your Alncom Broadband installation and giving Ben 5*s
If we can help with any queries please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
A problem with IPv6 address.
Realised I'd lost my IPv6 connection, but the issue was investigated and sorted. A big benefit of being an Alncom customer is being able to speak to someone who is situated locally, not some remote call centre person, in a different location; also, Alncom's ability to deal with an issue speedily.
Excellent service as usual.
2 mars 2026
Avis spontané
Réponse de Alncom
Hi Edward, thank you for sharing this, its brilliant to hear that our teams were able to solve the issue you had with your IPv6 connection.
We thrive on being able to assist our valuable customers the best way possible.
If you have any future queries please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A good company who get things done and…
A good company who get things done and it's always nice when phoning them to have someone answer promptly, no call queuing.
25 février 2026
Avis spontané
Réponse de Alncom
Thank you Anthony for your kind words, we really appreciate you taking the time to write your review and for giving us 5*s.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
If I am honest I will admit to being…
If I am honest I will admit to being hesitant about moved away from BT to a smaller regional company. Big has to be better doesn't it ? I couldn't not have been more wrong. The service I have received all the way through the process of switching over has been exceptional. The staff actually sound as though they care. Perhaps because they are locally based. I only take the trouble to leave a review if I think the service I have received deserves recognition. In this case it does in spades. Thank for restoring my faith in the belief that good service still exists.
2 mars 2026
Avis spontané
Réponse de Alncom
Thank you for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
We are very grateful to you and look forward to serving you as our valued Alncom customer.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service, fixed my issues and resolved the problem, excellent local company with great customer service.
27 février 2026
Avis spontané
Réponse de Alncom
Hi Grant, thank you for sharing this, its fantastic to hear our teams have helped you resolve your issue.
If you need any advice in the future we are here to support you by contacting us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Moved to the area and Alncom were…
Moved to the area and Alncom were highly recommended as a local company with good customer service which certainly proved to be correct. We were up and running with broadband in a couple of days. Good to know there is always someone available at the end of a phone for any issues, even out of hours. Excellent service.
13 février 2026
Avis spontané
Réponse de Alncom
Hi Carol, we are extremely grateful to you for taking the time to share your experience you have had from our teams at Alncom and giving us 5*'s.
Our teams thrive on providing the best service possible to our valuable customers.
If you need any advice in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Rhian is superb !!
The team are fantastic - we first spoke to Rhian who talked us through all of our options - she helped guide us into which package suited us best. The whole team from then onwards were superb !!
Rhian and the team are a credit to not only Alncom but to the local community
1 décembre 2025
Avis spontané
Réponse de Alncom
Hi Malcolm, thank you for your 5*rating and your credit you have given Rhian, she is a very much valued member of our team.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Impeccable Customer Experience
I consistently get higher bandwidth than I pay for, and the customer service has been top quality. When I have needed assistance, it takes no time at all to speak to a real human agent, and receive top notch technical support very quickly. They have even arranged to come out the very next day when I needed assistance with my router.
24 février 2026
Avis spontané
Réponse de Alncom
Thank you Owen, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Tas scarves and accessories
I have Alncom in my home as well as the business now can’t find any fault with it. Customer service is very good and always friendly and helpful. The fitting was very easy and Lewis did a brilliant job very tidy and efficient
19 février 2026
Avis spontané
Réponse de Alncom
Thank you Tracey for your 5* review and your kind words.
We are delighted that we could also provide you with Alncom Broadband for your business too.
Thank you for Lewis's recognition, we will pass this onto him.
If you need any support in the future please call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A super fast service.
A super fast, efficient and friendly service. Installed, and up and running within two days of the initial phone call. Only installed a week ago, so far so good.
24 février 2026
Avis spontané
Réponse de Alncom
Hi Mr Holywell, we would like to thank you for taking the time to share the experience you have had with our Alncom's teams, we really do appreciate it.
If you need us in the future for support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A drop card delivered to my home that…
A drop card delivered to my home that made me think,
my contract with my existing internet supplier had ended. The card offered a better price for the Alncom package, plus a fixed price contract. I telephoned Alncom and arrangements were made for a next day installation. It all went like clockwork, the engineer was very professional and polite. He went about his work without any disruption to my home, and was spotlessly clean. The whole process form the placement of the order to completion of the installation was perfect. Well done to all the Alcon team.
18 février 2026
Avis spontané
Réponse de Alncom
Thank you Alun for your kind words and rating us 5*'s we really appreciate your support.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
A giant among men
What can I say about the Alncom technical support guy that hasn't already been said about David Attenborough, Barack Obama and the Dalai Lama? Compared with the big providers, dealing with Alncom is an absolute joy.
20 février 2026
Avis spontané
Réponse de Alncom
Hi Mike thank you for your comparisons of service you received from our Tech side to famous people, we really enjoyed this.
We are so glad you chose Alncom as your Broadband supplier and look forward to continuing to provide the best personal service we can for you.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent response to a hardware fault…
Excellent response to a hardware fault with my new fibre installation. Very fast, professional communications. Efficient and helpful engineer.
21 février 2026
Avis spontané
Réponse de Alncom
Hi Margaret, we are very grateful to you for sharing your experience you have had with our Alncom teams and giving us 5*'s
We look forward to serving you as our Alncom customer and providing you with the best service possible.
If you have any queries please do contact us on 01665 604 816 or email help@alncom.cu.uk and we will be happy to help.
Team Alncom
First class internet provider.
Alncom gave us internet when no one else could. We are just a couple of miles outside of Corbridge on the A68 but nothing worked. They were able to give us internet bounced from other properties . It has worked brilliantly and we’ve been able to stream films and use computers etc. it’s been life changing for us. We’re signed up to move onto their full fibre broadband soon. It will make things faster and I’m sure we’ll get the same great service we’ve had from day 1. I would recommend them 100%.
21 février 2026
Avis spontané
Réponse de Alncom
Thank you Mrs Mcardle for taking the time to share your experience that you have had with our Alncom teams and giving us 5*'s for this.
We are delighted to hear your views and look forward to providing you with your upgrade to Full Fibre very soon.
If you have any queries we are here for support on 01665 604 816 or by emailing help@alncom.co.uk and we will be happy to help.
Team Alncom
Absolutely first class service from…
Absolutely first class service from booking the appointment to fitting the equipment. I will definitely recommend to my friends. I was made aware of Alncom via a friend and took advantage of the 6 month free deal.
I'm also saving £12pm compared to my previous provider.
12 février 2026
Avis spontané
Réponse de Alncom
Hi Ed thank so much for giving us 5*'s for the service you have received from our teams, we are very grateful to you.
We are so glad that you are saving money and look forward to serving you as our valued customer.
If you have any queries in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service
Excellent service for our difficult installation due to location, the team were extremely resourceful.
Ben was very efficient and very helpful and answered all our questions.
18 février 2026
Avis spontané
Réponse de Alncom
Thank you Catherine for taking the time to share your experience you have had with our Alncom teams and giving us 5*'s we really do appreciate it.
If you need any support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very friendly
Very friendly, helpful, hardworking and personable company of people who changed my 18MB internet to 200MB in rural area.
Friendly face to face meeting that simplified the process and followed up which was appreciated.
Would definitely recommend
6 février 2026
Avis spontané
Réponse de Alncom
Thank you Kieran for taking the time to share your Alncom experience and giving us 5*'s for the service you have received from our teams.
Our teams thrive on being able to provide the best service possible to our valuable customers.
If you need any advice or support in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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