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Aloft Tiles Avis 

102
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Although we did not purchase tile from Aloft Tiles, we appreciate the follow-up phone call and email after receiving our sample tiles. Unfortunately, the colors did not work for our bathroom project.... Voir plus

Noté 5 sur 5 étoiles

Tile looks great.. we used 31 X 31 inch porcelain pieces.. Their coordinator Julia is the best I have ever communicated with and followed through on all issues including shipping.. The tile was s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Customer service and quick shipping of the tile sample was great. But the tile themselves looked better in the picture. The tile looked like an ink jet printer image and we won't be choosing this for... Voir plus

À propos de l'entreprise

  1. Magasin de carrelage

Écrit par l'entreprise

At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

102 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,7

Tous les avis

(102)

48 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Reliable Company

Every time I left a message,I was given a helpful response . The associate was honest and made it less worrisome when it came to delivery time. The onyx green porcelain tile is a beautiful teal color for my ocean themed bathroom!

27 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Pretty tile, sample arrived broken

I ordered a tile sample and it arrived broken. Not a huge deal, but seems simple enough to wrap one piece of tile well enough to avoid breakage. Made me a bit nervous about their shipping/handling overall, esp since the tile isn't cheap.

21 octobre 2024
Noté 5 sur 5 étoiles

Beautiful tile worth the investment

I wanted an elegant and beautiful tile accent for our bath and looked at the inventory at Aloft. Julia helped me get to know a gorgeous piece from the Sakura collection, and I took the chance of purchasing and having it shipped to me. Now that it has been installed, bath, i get a relaxing feeling every time i walk in the bathroom. Thank you Julia and Aloft!

1 septembre 2024
Avis spontané
Noté 2 sur 5 étoiles

Disappointed…

I give it a 2 because shipping was fast and great, but the tile looked nothing in person like it looked in the pictures.

I do have to say that their customer service is great. I’m willing to give them another try in the future.

24 juillet 2024
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Réponse de Aloft Tiles

Dear Patricia,
Thanks for your feedback! Our customer service team will always go above and beyond to ensure all customers are happy with their purchases from us! We are saddened to hear that you didn't like the sample. The tiles samples cannot always depict all of the details and marbling as the tiles samples are generally small. This is especially true when you are ordering samples from large format tiles. The samples are usually best for visualizing the true color(s) of the tile. In the future, please let us know what exactly you're looking for from your tile samples and we will always do our very best to accommodate you. Hope you shop with us again soon!

Noté 1 sur 5 étoiles

The sample looked NOTHING like the tile…

The sample looked NOTHING like the tile online. Not even the same color.

5 juillet 2024
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Réponse de Aloft Tiles

Hi Debbie!

We are sorry to see that you are still not able to figure out how to delete your review. However, we are very happy to know that we were able to help you with your sample. If you decide you would like further assistance with updating your Trustpilot Review to reflect your great experience with our team, we are happy to help you sort it out.

Thank you for giving us the chance to make your experience better!

Sincerely,
Aloft Tiles Customer Service Team

Noté 5 sur 5 étoiles

Customer service for the win!

There was an initial issue, which was a misunderstanding about the size of sample tiles. I did receive a call from a very nice lady at Aloft who handled the situation well. They will make it correct if you have any problems. The tiles are lovely, too.

14 avril 2024
Noté 1 sur 5 étoiles

I ordered a mosaic tile that appeared…

I ordered a mosaic tile that appeared to have not just flat tile but onyx tile included, and the tile I received was all flat colored tile that had no onyx mixed in like the picture. Frustrated I paid over $25 to not get a sample of what I saw in the picture.

10 mars 2024
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Réponse de Aloft Tiles

Dear Danielle,

Thanks for taking the time to let us know about your experience! We are happy that we were able to promptly refund the cost of the tile samples to you as soon as we read this review. Tile samples are a great way to ensure that you are satisfied with the color and wonderful quality of the product. It's not always possible for the tile samples to encompass all of the characteristics of tiles made to resemble a natural stone size of 24x48. We are dedicated to ensuring we provide the absolute best service possible. Please never hesitate to reach out to our team directly for any questions or concerns. We look forward to turning this experience around in the future!

Sincerely, Aloft Tiles Customer Service Team.

Noté 5 sur 5 étoiles

Wonderful customer service

Wonderful customer service! They offer a wide selection of tile that can be found on other websites, but the customer service makes them far more superior. Would highly recommend them!

19 mars 2024
Noté 5 sur 5 étoiles

Great tile selection and awesome customer service!

I had a hard time finding any good tiles for my bathroom project for a year and decided to check out Aloft Tiles per my friend recommendation. We chose two different colour tiles for our bathroom and they delivered as promised, with minimal cost and free shipping. The tiles are so pretty, better than on the picture! We've now found the ideal tile and are ready to proceed with our project. Thanks Aloft Tiles for helping us get closer to the finished project. The customer service team was also excellent in addressing our questions about exact quantity and usage.

6 novembre 2023

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