I can't recommend Alternative Brewing enough. I picked up an El Rocio Manus S espresso machine and a Mazzer Philos single-dose grinder to upgrade my home setup. I also grabbed some extra gear, includi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great products and easy pick up option if you are in Brisbane. Also great customer service - easy to email and quick to respond.
L'entreprise a répondu
This coffee steamer is genuinely barista quality. The milk texture is smooth, creamy and consistent every time — exactly what you’d expect from a good café. It heats quickly, is easy to use, and mak... Voir plus
L'entreprise a répondu
Got myself the Normcore Spring Loaded V5 tamper and I must say, it does not disappoint. Solid construction, quality product. Definitely recommend for those who want to level up their home barista game... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Alternative Brewing stocks unique coffee accessories and barista tools for professionals and home coffee enthusiasts alike!
Coordonnées de contact
Unit 3 30 Kelliher Rd, Darra , 4076, Brisbane, Australie
- 07 3040 2755
- contact@alternativebrewing.com.au
- alternativebrewing.com.au
4,4
Excellent
355 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Order #461659
Order #461659. I got the Baratza Encore Coffee Grinder from Alternative Brewing and it is a fantastic product. So glad I got this which relieves my arms from manual grinding every morning. Great customer service and fast shipping. Highly recommend!
7 août 2023
Avis spontané
Réponse de Alternative Brewing
We're thrilled the Baratza Encore grinder is making your mornings smoother, Lilly. Thank you for your kind words about our service and shipping. If you ever need anything, we're here for you. Happy brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Excellent company
Excellent company, I have used them in the past and they always deliver promptly.
Great communication and products
22 décembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you for your kind words, Annie! We're delighted to hear you're pleased with our products and service. Happy Brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Seamless transaction
Quick and easy transaction, fair price for my purchases, prompt & responsive after sales service. Looking forward to more purchases
28 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Wow, thanks so much for your awesome feedback, Kate! We're over the moon that you had a quick and easy time grabbing all your coffee goodies. Super happy to hear you loved our after-sales service too!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
just terrible
I was waiting 1.5 months for my order to arrive, they are using the worst courier available - Amarex
When they reply to your questions, they always use chatGPT, so instead of a specific answer, you get a 10-page essay with no meaning. For some reason, they always mix up my name
C'mon guys, you have to just resell an item, it can't be that hard
There is a reason, why they don't have a phone number or google review system
Needless to say, I will never use them again
18 décembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you for your feedback, John and we are sorry for any frustration caused by the delay in receiving your order. We truly appreciate your patience during this peak Christmas Season!
Unfortunately, since your order included some preorder items, we can only send them out once they arrive to us. We're really sorry for any hassle this might have caused.
Regarding the courier service, we understand your concerns and will certainly look into improving our delivery options. We also apologise if our responses seemed lengthy. We'll work on providing more concise and meaningful answers.
Finally, we're genuinely sorry for any mix-up with your name; we'll address this internally.
Thanks again for your feedback, we're committed to making things right. If there's anything we can do to regain your trust, please let us know.
Alternative Brewing is hand down the…
Alternative Brewing is hand down the best coffee gear store I have ever dealt with.
Super quick with shipping, great range of products, and have really responsive customer support. Their video reviews for equipment are also really good.
17 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for your kind words, Joe! We're thrilled to hear that you had such a positive experience with us and we're glad you find our video reviews helpful too! Cheers to great coffee moments! ☕️✨
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Great range of barista tools
Great range of products with very friendly and helpful customer service
15 décembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for taking the time to share your positive experience with us, LM! We're glad to hear that you enjoyed our range of products and found our customer service team to be friendly and helpful.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
LeverPresso
I love high-quality coffee and refuse to compromise on its quality, regardless of where I am. As an adventure enthusiast engaged in hiking, bike-packing, kayak-packing, 4WD camping, and daily commuting, having a reliable portable coffee maker is indispensable to my lifestyle. It needs to seamlessly transition from my daily work routine to the wilderness during my outdoor escapades.
Over the past decade, I've experimented with various portable coffee makers, each with its own set of advantages and disadvantages:
1. Handpresso Auto Black E.S.E Coffee Maker: This resides in my 4WD for car camping.
2. Handpresso Portable Espresso Maker: Ideal for making espresso but limited to one shot at a time, which is somewhat restrictive.
3. WCACO Minipresso: My favourite portable coffee maker, producing excellent coffee with perfect crema, though limited to one shot at a time.
4. Wacaco Pipamoka: The only multi-shot portable coffee maker in my collection, delivering great taste but lacking crema.
I've also added the Subminimal Nanofoamer Pro to my collection kit, a portable tool that creates perfect foam in under 30 seconds.
Each coffee maker comes with its own limitations; the one offering good crema can't provide two shots, while the one capable of two shots lacks crema. Eager to find a solution, I continued my search until I discovered the Leverpresso on Alternative Brewing's website.
The Leverpresso claimed to produce two shots with perfect crema, seemingly resolving my dilemma. I purchased it at a great price and have used it a few times. The coffee taste was excellent, but achieving a good crema proved challenging. After some research on Google, I realised there's a delicate balance between coffee ground size, tamping, and lever pressure. Finding this equilibrium takes time, making it a work in progress for me. I'll update my review once I achieve the perfect balance and create my desired coffee.
1 décembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for sharing your passion for high-quality coffee and your adventurous lifestyle! It's fantastic to be a part of your journey, and we appreciate your commitment to not compromising on the quality of your coffee.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Awesome and friendly service
Awesome and friendly service! Love the IMS basket that I bought !
Order #492031
29 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for your kind words, Sean! We're thrilled to hear that you had an awesome experience with us. We're glad to hear that you love the IMS basket you purchased. ☕️✨
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Professional and Fast
Very professional company and fast shipping. I Particularly enjoy the videos showing how to use each product in detail. That was a deciding factor in me choosing to buy from here.
Many thanks im enjoying my aeropress set up.
11 décembre 2023
Avis spontané
Réponse de Alternative Brewing
Thanks a bunch for the kind words, Alex! We're thrilled you're enjoying your Aeropress setup. Happy brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Good Company, staff and product range
Been here a few times and have enjoyed good service, easy pickup or postage and a good range of products. Very happy so far, I get all my Wacaco stuff here. Staff are knowledgeable and pickup is right next door to the office. If you lice close I recommend you order online and do the pick-up. Who wants to wait for postage if they don't have to!!
7 décembre 2023
Avis spontané
Réponse de Alternative Brewing
Thanks so much for the feedback, Paul! 🌟 We're stoked you've enjoyed our service and Wacaco goodies. Your support means the world to us!
Thanks again for shopping with Alternative Brewing and supporting an Australian-owned and operated small business.
Kindly, The Alternative Brewing Team
Shoddy kettle lid, blatant disregard of Australian Consumer Law
Company blatantly refuses to acknowledge and adhere to the Australian Consumer laws. Although communication was good regarding a shoddy welding job on my kettle lid, Alternative Brewing continued to hide under the guise of "out of warranty" and "we must ask the importer". Both of which hold no credence with the law. Particularly because I was only requesting a replacement lid! The warranty and importer hooha is Particularly frustrating when the law clearly states that the seller must provide warranty 'for the life of the product '. The life of a kettle seems to include a lid...sigh. exhausting back and forth via emails with an eventual fine result. But only after the threat of Australian Consumer Law protection.
6 décembre 2023
Avis spontané
Réponse de Alternative Brewing
We appreciate you taking the time to share your experience and important feedback, Maara and we're genuinely sorry for any frustration caused by the issues with your kettle lid.
It's worth noting that we're pleased to have been able to provide favourable treatment for your broken lid, which has functioned as intended for almost two years. Our team went above and beyond normal procedures to address your concerns even outside of the warranty period.
Maintaining customer satisfaction is our top priority, and we understand that there might have been some confusion during the resolution process. We're grateful for your patience and pleased that we could eventually reach a positive outcome for you.
Normcore portafilter stand
Once again alternative brewing has delivered my normcore portafilter stand with no hassles! They where quick to send out the product and it was just as described on the website.
16 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you for sharing your feedback, Dylan! It is great to hear that you received your Normcore gear smoothly. We appreciate your support and hope to have the pleasure of serving you again.
Thanks again for shopping with Alternative Brewing and supporting an Australian-owned and operated small business.
Kindly, The Alternative Brewing Team
RUSTY AND TOXIC STEAMER
The steel inside the steamer is rusting and I've only used a month, it also is a poor steamer and lets out too much water. The rust is TOXIC. BEWARE. Contacted the company twice and they have just given me the run around twice, looping emails with useless questions. They deny any responsiblity and basically too bad.
30 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you for bringing your concerns to our attention. Our team has been actively addressing your concerns and assisting you throughout this process. Troubleshooting information has been supplied, and we've expedited the return process by issuing a prepaid return label for assessment. It's important to clarify that, if a fault is genuinely identified, we are committed to processing a refund.
Regarding the rust issue, we've shared care instructions to enhance the unit's performance and longevity. Additionally, we provided guidance on rust removal. Product safety is of utmost importance to us.
We are fully committed to assisting you and resolving the issue promptly. We kindly request an accurate representation of the situation and appreciate your understanding as we work towards a satisfactory resolution.
Was a good product
23 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thanks so much for your feedback, Jeremy! We are glad to hear you are enjoying our products and brewing gear. Happy Brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Delicious coffee with quick setup
Great stuff! super easy to use and a very tasty cold brew!
21 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thanks a lot for your awesome feedback, Joel! We're delighted to hear that you're enjoying tasty cold brews. Cheers to many more!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
The Aeropress is a great product for overseas travel
The Aeropress is a great product for travel. Fresh brewed coffee in a portable lightweight system. The AB team provided a quick dispatch of the product, packaged safely and arrived within a couple of days. Perfect transaction.
22 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for taking the time to share your experience with the Aeropress, Garry! We're thrilled to hear that it's a perfect fit for your travel needs and that you enjoyed the quick dispatch and safe packaging. Happy brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Alternative Brewing - what's not to love?
Brilliant product range, prices and customer service!! Fast shipping. Highly recommended the AB online store for all your coffee needs.
17 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you for the glowing feedback, Jerome! We're delighted to hear that you find our product range brilliant, prices competitive, and customer service exceptional. We appreciate your recommendation and look forward to continuing to meet all your coffee needs.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Package arrived 3 days later
Ordered online via germany, Package arrived 3 days later at my friends adress Nerang/QLD, impressive.
15 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for your feedback, Oliver! We're thrilled to hear that your order arrived promptly and has become an essential part of your travelling experience. Safe travels and happy brewing!
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Great place to shop
Items arrived faster than expected. Happy with the quality and price
25 octobre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you so much for taking the time to share your feedback, Mitchell! We're thrilled to hear that your item arrived ahead of schedule and that you're pleased with both the quality and price.
Thanks again for shopping with Alternative Brewing and supporting an Australian owned and operated small business.
Kindly, The Alternative Brewing Team
Awful delivery service
I ordered online thinking my order would arrive within 4 business days, it wasn’t clear the order would take 2 weeks to arrive in VIC.
The courier left a notice in my mailbox - but did not knock on the door, I work from home and would have heard. I now have to drive 30 minutes to the courier depot to collect my parcel.
I would not recommend delivery from this company!
9 novembre 2023
Avis spontané
Réponse de Alternative Brewing
Thank you for your feedback, Megan. We are genuinely sorry to hear about the challenges you've faced with the courier.
Our current delivery system involves a mix of Couriers Please, Aramex Couriers, and Australia Post. The selection is automated through Shippit, a third-party shipping program, based on what it deems the most 'efficient' route. Unfortunately, this process doesn't account for the performance of the local driver or contractor in your area.
If you've had a less-than-ideal experience and would like to opt for Australia Post specifically, you have the option to make this choice during the checkout process.
Looking forward to making sure your delivery reaches you smoothly!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.