Alternative Eco Solutions UK LTD Avis 

After a number of years of companies ceasing trading there was initial scepticism when considering the Company for a maintenance agreement. However, every aspect of dealing with them from initial enquiry to the service check and maintenance work being carried out was excellent. This includes the peace of mind that the Agreement is transferable to a new property owner if required and if within the Agreement period. The owner contacted me after the first service check by the Company which provides additional comfort that they care about their customer base. I would recommend them.

Job completed mostly albeit a bit late. The clamp wire was not updated.

The pure professionalism of the electrician & workmate. They arrived at 1900 & left at 2045. They fitted the equipment checked the fuse boxes & chemically cleaned the rooftop solar panels cleaning up any mess before leaving. I have full confidence in their workmanship.

Good service, but looking around after I thought it was over priced. But with a good guarantee I hope it will be worth it.

They guys fitting the battery were very professional. James had to come back out but no fault of the company. Then Steve came and sorted the electric company for us and he had the patience of a saint. Would recommend this company for any solar needs.

Very friendly people who give a personal service, right from the management down to the people who work for them. They do a very efficient and quick service. make a good job of cleaning up after themselves and leave no mess.

Everyone was very friendly and just got on with the job in hand.

James and his team worked wonders fitting the PV panels to the roof, only taking one day to finish the job . The whole team were courteous and friendly and took great pains to clean the house and garden even though it was late in the day when they had finished the job. We were very pleased with the results.

The engineers arrived exactly on time which was greatly appreciated. They found one minor installation fault which had never been caught before and fixed it. Maintenance and cleaning was carried out, paperwork completed and they finished in record time. They were lovely and chatty as well!

Fitted additional batteries to solar pannals had a faulty 13amp socket on landing not supply etc guys came back to upgrade wiring to batteries installed hence fault thankfully cured now many thanks guys
regards Doug Dougill Ripon hg4 2rz

Always helpful and agreed to a payment plan impressed

Ben and James were polite and professional at all times. They answered our queries regarding the products and both ensured that we could use the app before leaving.

The engineer who came earlier this week - Ben - was 5 star, and also two of the senior office staff - Claire and Louis - the same. However the two visits for the diagnosis of the problem some weeks earlier by a different member of staff were certainly below par with conflicting information given and an incorrect diagnosis. Also I experienced the attitude of a third senior staff member as unpleasant and somewhat intimidating to say the least.

Always good to deal with, prompt in answering questions and efficient in all the work they do.

The work was completed successfully with no problems.

Received a call from this company. They told me that they'd sent a technician in 2023 and that they wanted to send another for a "free checkup" of my parents' solar panels.

Nobody has been to check on the panels since they were first installed, so this was a blatant lie. When pressured on the point, the caller became defensive and claimed to be able to add the panels to some sort of government database if my parents accepted their offer of a "free" checkup.

It seems they had purchased a customer list from a previously liquidated solar panel installation firm. The caller outright lied in order to try and get their "free" checkup service accepted by my parents. We all know the "free" service will lead to chronic damage being discovered and, thus, a huge bill.

They've been reported to both Ofcom and the ICO.

Very impressed with the service received from the Technicians James and Ben. An ongoing problem required a number of visits from them. They were always pleasant and explained what they were doing to try and resolve the issue, patiently trying a number of possible solutions. A new inverter finally fixed things and they seemed as pleased as I was. A pair of really nice, knowledgeable guys. Thanks to them.

Being a pensioner they were very understanding and they allowed me to pay for my inverter in monthly instalments

Bought batteries for existing solar system, engineer turned up after batteries and control unit delivered, installed in a few hours. Found a big saving so bought 2 more following year, always great advice and communications.

Had solar panels fitted by these guys they were professional from start to finish always there to answer the phone no messing about would 100% recommend