The initial work was carried out well, however paper work incomplete so can't register with power company plus the battery has stopped working. Like other people I phoned and emailed without getting... Voir plus
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The initial installation and panels were done quite quick and the system itself has been working well. The exception was a lack of option for bird netting and we now have several pigeons nesting b... Voir plus
No completion = no system. Unfortunately we have joined the long line of people who have an incomplete system from AES. Installed in May 2023 we have been ignored by the team ever since. All they... Voir plus
Since the new management has taken over they have been brilliant. The installation was great in the 1st place, but my previous review was 1 * because of the poor aftercare which is essential with sola... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We Are Renewable Energy Specialists Headquartered In Essex With Over 25 Years Experience Combined. We Began As A Family Run Business And Have Been Continually Growing, Expanding Nationwide. We Service Both Residential And Commercial Clients.
Coordonnées de contact
LP10, CEME Innovation Centre, Rainham , RM13 8EU , Essex, Royaume-Uni
- 01375806694
- info@alternativeenergyservices.co.uk
- alternativeenergyservices.co.uk
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A very frustrating experience
I would like to believe that we were the unlucky customer but so much went wrong that I believe this to be a result of a lack of business systems, experience and team communications. AES delivered the wrong panels twice, forgot to supply the optimisers, delivered insufficient quantities of mounting materials and tried to extract themselves from fitting the essential bird mesh - all of which extended the installation from ‘one or two days’ to 6 weeks of misery whilst they blamed each other or their suppliers. The installers contracted by AES generally performed good quality work and took great care – although why they stopped halfway through the replacement of damaged tiles is a complete mystery considering the good work performed until then.
What was even worse was the total lack of empathy or apology from the directors who ignored emails and appeared to not care – I may not have written this review had they engaged and we worked together to resolve the issues. I was just blanked by AES although one valiant customer relationship manager continues to address the outstanding documentation and questions – even so many of the latter could have been addressed by a proper user induction session.
The 25 years of experience they claim must be embodied between the installation teams but the service we received felt like the AES business had less than 25 weeks of experience. Beware.
I will provide an update once the outstanding documentation and questions are addressed. Yes, the system is operating but I have questions that need to be answered to improve my confidence that all is working as it should.
27 juillet 2022
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