We’ve had a really positive experience with Altus Group. They are extremely professional, knowledgeable and clearly very experienced. The team are responsive, helpful and easy to deal with, and... Voir plus
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Lisez les avis des autres
Mike was very professional, guided me through the setup process and helped us in every step. Would recommend 100%
I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... Voir plus
L'entreprise a répondu
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Altus Group
Écrit par l'entreprise
Altus Group is a leading provider of asset and fund intelligence for commercial real estate, trusted by the world's largest investors, developers, lenders, and advisors to make high-stakes decisions with confidence.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Coordonnées de contact
Headquaters: 33 Yonge Street, Suite 810, M5H 4H1, Toronto, Canada
- contact-us@altusgroup.com
- altusgroup.com
4,2
Bien
620 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Property onboarding
Amy was extremely helpful in guiding me through the Government web site in order to claim our properties - all went smoothly and I was very happy with the assistance she provided
19 novembre 2024
Avis spontané
Réponse de Altus Group
Hello,
I'm delighted your experience with Amy resulted in you leaving a 5-star review.
It's lovely to hear how helpful she was and I'll be sure to pass your feedback to her.
Thanks again,
Becky
Christopher was a pleasure to work with
Christopher was professional, friendly and efficient. He explained everything clearly and welcomed questions I had.
12 novembre 2024
Avis spontané
Réponse de Altus Group
Hello,
Thank you very much for your 5-star review.
I'm glad Christopher was professional, friendly and efficient, I will be sure to pass the feedback on.
Thanks again,
Elliott
They were very prompt in their action
12 novembre 2024
Avis spontané
Réponse de Altus Group
Hello, thanks for your feedback.
I'm delighted you've found your experience with us prompt and this has resulted in you leaving a 5-star review!
Thanks again, Becky
The Altus group is a great company to…
The Altus group is a great company to review your business rate charges. Good at keeping us updated with how our reviews are progressing.
Recent dealings have been with
Christopher Dillon but all the team are very professional and efficient.
8 novembre 2024
Avis spontané
Réponse de Altus Group
Thank you for sharing your experience with Altus Group. We're delighted you're pleased with the communication and professionalism of our Client Success Team, in particular Chris Dillon. Your feedback is really appreciated.
Thank you
Pete
Communication needs to improve
Communication needs to improve . We have to constantly chase for any updates
21 octobre 2024
Réponse de Altus Group
Thank you for taking the time to leave a review of your experience with Altus Group so far, your feedback is really valuable. Client communication is extremely important to us, and is something we are heavily investing in to improve our client experience. I understand you have a call scheduled to discuss this with one of our dedicated Account Managers, and we will be acting upon your feedback to ensure your expectations are met moving forwards.
Thank you
Pete
I had a great experience with Eloise …
I had a great experience with Eloise Jamieson and she was very helpful and patient.
28 octobre 2024
Avis spontané
Réponse de Altus Group
Hello, thanks for your review.
I'm delighted you found Eloise helpful and patient, i'll be sure to pass your lovely feedback to her.
Thanks again!
Becky
Great company
Been a great company to deal with, I had been dealing with Archie Higgins, he has been great with helping us through the process. Been very professional and efficient. Great company!
28 octobre 2024
Avis spontané
Réponse de Altus Group
Thank you for taking the time to leave a review of your experience with Altus Group. I'm pleased to hear how efficient and professional you've found working with Archie, I will be sure to feed this back to him.
Pete
Slow to sell, poor advice on sale price
Slow to sell,poor advice on sale price, very high commission fees, their only tactics is to reduce reduce reduce ..
18 janvier 2024
Avis spontané
Réponse de Altus Group
Hello Peter,
Thank you for your review although I am sorry to hear that your experience has resulted in a 2 star review.
We take our feedback seriously and would be grateful if you could provide further information to our Client Experience Team at clientfeedbackuk@altusgroup.com
Thank you,
Elliott
Christopher Dillon was the gentleman I…
Christopher Dillon was the gentleman I have been dealing with. He has been polite and professional throughout, as well as very efficient.
22 octobre 2024
Avis spontané
Réponse de Altus Group
Hello, thanks for your lovely feedback.
I'm pleased to learn your experience with Christopher was efficient and professional, I'll be sure to pass your kinds words onto him.
Thanks again!
Becky
Good experience. Savings made.
30 septembre 2024
Réponse de Altus Group
Hello, thanks for your feedback.
I'm delighted you're happy with your experience and the savings achieved for your business.
Thanks again!
Becky
Results everytime.…
Great team that always delivers results, and work for your best interests.
9 octobre 2024
Avis spontané
Réponse de Altus Group
Hello
Thank you for leaving a review of your experience with Altus Group. I'm delighted you feel we have delivered results and worked in your best interests.
Thanks
Pete
The service provided by Altus group is…
The service provided by Altus group is simply professional ! Even when dealing with those who can make life very difficult they pushed ahead and achieved much more than we could have expected ! Brilliant
3 octobre 2024
Réponse de Altus Group
Hello,
Thank you very much for your 5 Star review.
I am pleased to hear that we have provided a brilliant and professional service and achieved a successful outcome for your business.
Thank you,
Elliott
Commercial property rates review…
Commercial property rates review service provided by Altus is excellent , very professional review of the commercial rates being paid both for current and previous years, once savings are identified Altus do all the work to secure the savings from the relevant council charging the rates ,staff very knowledgeable , proactive with good communication and regular updates. Excellent service that all companies should use , Altus will only charge for their service if they secure savings
26 septembre 2024
Réponse de Altus Group
Hello, what fantastic feedback, thanks for taking the time to complete this.
I'm delighted to hear you've found our service professional and have been pleased with our communication. I'll be sure to pass this lovely feedback to your Account Manager.
Thanks, Becky
Very pleased with the management of our…
Very pleased with the management of our rating appeals by Altus Group. Sana Kamat in particular looks after our account both professionally and effectively, with helpful and regular updates.
30 septembre 2024
Avis spontané
Réponse de Altus Group
Hello Richard,
Thank you for sharing your experience with Altus Group
It's great to hear Sana is doing such a brilliant job, I'll pass this feedback along to her
Thanks,
Sophie
Réponse de Altus Group
Hello,
Thank you very much for your 5 star review.
I am pleased to hear that we have provided good communication and an excellent result for your business.
Elliott,
Cold called today by Antony
Cold called today by Anthony. He confirmed he was fully aware of TPS and also confirmed he ignored TPS since April 2023 in his MO.
To call companies TPS reg is against the law. He Also confirmed he had sent a spam email, which is also again the law.
Draw your own conclusions on the above.
We do not deal with law breakers and advise other not to do so.
27 septembre 2024
Avis spontané
Réponse de Altus Group
Thank you for raising this TPS issue with Altus Group. Your concerns have been escalated to my colleague Gavin Owens who I understand you have spoken to this morning. We will now review all of the points you have raised and we will compile all of this into written correspondence.
Should you have anything you wish to add to assist in our review, please send across any additional information to clientfeedbackuk@altusgroup.com
Thank you
We decided not to continue with Altus
We decided not to continue with Altus. We were bombarded with emails and calls.
19 septembre 2024
Réponse de Altus Group
Hello David,
Thank you for your feedback.
I am sorry to hear that your experience has resulted in a 1-star review and decided you longer wanted to continue with Altus Group.
I am currently in discussion with one of your colleagues regarding your instruction however, I will reach out to you directly.
Thank you
Elliott
Réponse de Altus Group
Thank you for leaving a review of your experience with Altus Group. I'm glad you found our service highly collaborative and supportive.
Pete
Great support in talking us through the…
Great support in talking us through the Government Gateway application.
20 septembre 2024
Avis spontané
Réponse de Altus Group
Hello Bob,
Thank you very much for your 5 star review. I am glad that we provided great support when completing the Government Gateway Application. I will be sure to pass on the feedback.
Thank you,
Elliott
Eloise helped me get set on the Gateway
Eloise helped me get set up on the government gateway site, so that Altus can review our rates. The email correspondence beforehand was very helpful and the guidance over the phone saved me a lot of time.
Thank you
20 septembre 2024
Avis spontané
Réponse de Altus Group
Thank you for taking the time to leave a review of your experience with Altus Group so far. I'm glad our correspondence was helpful, and I'll pass on to Eloise that her help was appreciated.
Thanks
Pete
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