Having recently been scammed by a Company I was concerned about placing an order on-line for a cantilever umbrella. Aluxo has a functioning telephone line with a very helpful person on the end of the... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Loved the choice available & I am very satisfied with the products received . Quick delivery & good quality products at a decent price. Highly recommended
L'entreprise a répondu
Really good communication. A slight scratch on the aluminum frame but I have put a throw over it. Apart from that a beautiful piece, very thick seats, at a great price.
L'entreprise a répondu
I ordered the product on the 25th of July and had ir delivered on the 5th of August. The outer box was heavily scored and when opening it had created a hole through the product which hopefully I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.
Coordonnées de contact
32 Albury Drive, OL12 7SX, Rochdale, Royaume-Uni
- hello@aluxo.co.uk
- aluxo.co.uk
4,6
Excellent
218 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Aluxo
Thank you for your feedback — we’re delighted to hear the delivery was quick and the whole process nice and easy for you!
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Very good quality panels will…
Very good quality panels will definitely recommend.
Had trouble with delivery company.
and no contact number is quite frustrating, email only.
24 juillet 2025
Réponse de Aluxo
Thank you for your kind words about the quality of our panels — we really appreciate your recommendation!
We’re sorry to hear about the trouble with the delivery company and understand the frustration with our email-only contact system. At present, we use email so our team can easily track and follow up on every enquiry in detail. That said, we’ll certainly consider setting up a phone line in the future to offer another way to get in touch.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Easy to order
Easy to order, fair price. Didn't realise the slats were not real wood but the effect is still exactly what I wanted. Delivery was swift, but all the packaging was very badly damaged with large holes and tears in cardboard. Luckily only one of the panels had some indents into the acoustic backing which did not affect the front view. Overall I would recommend this company.
30 juillet 2025
Réponse de Aluxo
Thank you for your detailed feedback — we’re so pleased to hear you found the ordering process easy, delivery swift, and the panels exactly what you were looking for.
We’re sorry to hear the packaging arrived in poor condition and will pass this on to our courier to help prevent it happening again. Glad to know the panels themselves were unaffected from the front and that you’re happy with the end result.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Hall Slatted Wall Panels
Good solid slatted wall panels, very pleased with the construction of them and they look great in the hall
29 juillet 2025
Réponse de Aluxo
Thank you so much for your kind words — we’re delighted to hear you’re pleased with the solid construction and love how the panels look in your hall!
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
High Quality and excellent value price…
High Quality and excellent value price in panels. Well recommend
24 juillet 2025
Réponse de Aluxo
Thank you for your lovely feedback — we’re so pleased you’re happy with the quality and value of our panels, and we truly appreciate the recommendation!
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Great customer and delivery service.Had…
Great customer and delivery service.Had two orders of acoustic panels so far.Would definitely use Aluxo again 👍👍
30 juillet 2025
Réponse de Aluxo
Thank you so much for your repeat orders — we truly appreciate your support! We’re delighted you’ve been happy with both our customer service and delivery.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Good service had to reschedule date but…
Good service had to reschedule date but was not an issue arrived on time as advised. Quality panels for the price. Easy to install take your time and check fit before fixing. Watched a few videos before attempting installing.
25 juillet 2025
Réponse de Aluxo
Thank you for your thoughtful feedback! We’re glad the rescheduling went smoothly and your panels arrived as expected. It’s great to hear you found the quality and installation process straightforward — taking time and watching videos is definitely a smart move.
We also have an installation guideline available on our page to help with the process.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Réponse de Aluxo
Thanks so much for your kind words — we’re thrilled you’re happy with both the product and the price!
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Samles
I Ordered samples from this company and they arrived on time, excellent service
22 juillet 2025
Réponse de Aluxo
Thanks so much for your kind words — we're glad the samples reached you on time and that you were happy with the service!
Looking forward to your next order :)
After a bit of a mix up with my order…
After a bit of a mix up with my order eventually everything worked out OK product's just fantastic I was quite shocked at the weight of the wall
17 juillet 2025
Réponse de Aluxo
Thanks so much for your patience — and we’re really glad everything was sorted in the end! Apologies again for the initial mix-up with delivery.
Delighted to hear you’re impressed with the quality — each panel weighs around 11kg thanks to the premium 22mm thickness that gives it that solid, high-end feel.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Réponse de Aluxo
So glad you love our products. Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Great quality acoustic panels at an…
Great quality acoustic panels at an awesome price. The service both pre sale and post sale was great as was the packaging of the products. Not one for leaving feedback but these deserve my time.
11 juillet 2025
Réponse de Aluxo
Thank you so much for taking the time to leave such a lovely review — especially as someone who doesn't usually leave feedback! We're so pleased to hear you were happy with both the quality of the acoustic panels and the service you received from start to finish.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Excellent.
Good quality. Amazing price. Haven’t had a chance to install yet. Waiting on TV to combine with. Looking forward to the big reveal.
18 juillet 2025
Réponse de Aluxo
Thanks so much for your kind words! We're so glad you’re happy with the quality and price — sounds like an exciting setup in the making.
So glad you love our products! Feel free to tag @aluxoliving if you share any photos — we love seeing them in your space :)
Communication was perfect
Communication was perfect, the wall panels look amazing. I am a satisfied customer
8 juillet 2025
Réponse de Aluxo
So glad you love our acoustic slatted wall panels. Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Great quality, price and service. Can’t fault Aluxo - would recommend with so many competitors.
Really impressed with the quality of the cladding. Heavy duty, well packed and efficient delivery. Considering this was one of the cheapest companies, I was really pleased with the product. Good offers available too. My daughters room looks great!
8 juillet 2025
Réponse de Aluxo
So glad you love our acoustic slatted wall panels. Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Good quality and good price
Good quality and good price, and customer service was very responsive and helpful throughout the process. Although the courier took a bit longer, the driver was polite as well.
5 juin 2025
Réponse de Aluxo
So glad you love our acoustic slatted wall panels. Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Pls put contact no on the website
I received my Oder thank you but I will advise you to put contact no on the website so we can contact you better, you respond well in emails but sometimes we don’t have time to write many thanks
9 juillet 2025
Réponse de Aluxo
After reviewing your order:
Order placed: Friday, 4 July at 10 pm
Prepared by our warehouse: Monday, 7 July
Courier booked: Tuesday, 8 July (collection within 3 days)
Courier confirmed arrival: 16 July afternoon for delivery 16–17 July evening
Delivered: 17 July evening due to traffic jam in motorway (Trustpilot feedback left before arrival)
As noted in the product description and at checkout, deliveries to Scotland can take up to 15 working days. Your order arrived on the 9th working day, within the expected timeframe.
For large furniture and wall panels, we use a dedicated third-party courier who delivers to each Scottish area once a week. This careful handling helps ensure your order arrives safely, though it means express services aren’t always possible as with smaller parcels.
Regards,
ALUXO
I had trouble with the delivery
I had trouble with the delivery . However this company sorted this straight out for me and got another set of panels sent out to be straight away ! Thankyou
24 juin 2025
Réponse de Aluxo
Glad we could support you and make sure your order was received in great condition.
great product and price.
17 juin 2025
Réponse de Aluxo
So glad you love our acoustic slatted wall panels. Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Amazing customer service and support…
Amazing customer service and support with great quality product
16 juin 2025
Réponse de Aluxo
So glad you love our acoustic slatted wall panels. Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.