Alza Avis 

ordered endlessly delayed, no help from customer service, no refunds. total scam

I recently attempted to order some expensive WiFi routers from Alsa. I have an account with them and have successfully made purchases there in the past. However, when I tried to confirm my order this time, I was prompted to verify my purchase via an SMS code.

The problem? I never received the verification SMS. I double-checked my phone number—it’s correct. I even clicked “resend code” multiple times, but nothing came through. In the past, I’ve received SMS messages from Alsa without any issues, so this was both surprising and frustrating.

In the end, I gave up and purchased the routers elsewhere. Alsa’s SMS verification failure has cost them my business. This is a poor strategy on their part.

Returned a very bad quality TV in two days. They write you have 30 days. Got a message that they received the return. Two hours later got a message that the return was rejected because "you must return the product in its original condition, disassembled, in its original packaging (if possible) and in the same condition and value as you received it". No more information. My return matched EXACTLY ALL of their criteria.

Alza.hu is the worst company with the worst support team. I payed for a car seat on their web-site and it turned out that this item was out of stock. They wrote me and asked where to send the refund of my order. I gave them my bank number. And guess what? After more than a week of waiting I didn’t receive my money back! Every attempt of conversation with Alza.hu ends up in vague answers that they cannot do anything and I have to wait. Wait for what? For them to check where my money is? To track if there is a problem on their bank side? Seems like an easy task, but not for Alza.hu support team. They prefer to absolve themselves of responsibility. I asked several times to change the refund method but continue to get vague answers about waiting. So now I can clearly state that Alza.hu is stealing money. Don’t do any purchases there if you want to lose your money.
Oh, and I forget to mention that they said refund was sent 18th November, but actually it was sent 22nd November. What did Alza.hu do all these 4 working days? I doubt they would have sent my refund at all if I hadn't kept reaching to them with questions.

They would promise to deliver your order tomorrow morning. Then the next day it just changes to tomorrow morning again. No excuses or apologies.

Többször rendeltem tőlük. Problémám sose volt. Gyors a kiszállítással és a pontos rendelésemmel is meg voltam elégedve. Rendszeresen választom az Alza-t főleg a kedvezőbb árak és főként a külföldön forgalmazott termékek miatti nagyobb áru választék miatt.

Last Saturday, my wife ordered an item from Alza, and it was delivered to an Alza box the next morning (Sunday). Yesterday (Saturday), I decided to buy a camera and was informed that if I paid before midnight, the item would be delivered to an Alza box by 8 AM the next day. However, when I received my invoice, it stated that delivery would be on Tuesday, September 9th. This is a product worth 1500 euros, and I don’t live in Hungary—I’m leaving tonight.

I called customer service, and they informed me that the item wasn’t in stock. Now, my only option is to cancel and wait five days for a refund, leaving me 1500 euros out of pocket and without the product I ordered. Had I known this in advance, I would have simply gone to 220volt and purchased the camera directly. In fact, that’s exactly what I’m going to do now—buy from 220volt instead of Alza.

I’ll never shop at Alza again. Their website is misleading, and this experience has been incredibly frustrating.

idk why the reviews are low. Best variety in the country, and the refunds worked fine with my small buys

They promise a tomorrow-delivery if you purchase until the end of the day. Well it is a scam. They did not fullfill their promise and managed to mess my order up. I do not recommend ordering from them if you want it quick because they just saying things so you will buy from them.

I purchased an external SSD on the 3rd May, when I made the order I saw the product will be delivered on the 7th or 8th. After I completed and paid , the confirmation email changed the expected delivery date to 16th May due to lack of stock. Not to mention they made me very confused as I noticed the OUTSTANDING AMOUNT row at the bottom. (I payed already!) Asked the customer service what is going on and they said probably someone else just purchased the same product in the same time I did so there were no more available SSDs in stock.... I rather cancelled the order then I got another confirmation of the cancellation saying nothing about transferring my money back so I had to send another email... what a hassle...

I bought a "new" product and it arrived missing a part. I made a complaint days ago and I still haven't heard anything back. When I contacted them, they told me that a colleague was already looking into it and to "be patient". I wrote two sentences in my complaint and attached two images. What is it taking this long for that colleague to check?

I ordered the item because I needed it. Now it's just sitting in the corner until they are sitting on my complaint.

Horrible customer service and you can't trust the item you order.

I ordered a product for rapid delivery. And then every day for a week I received an email apologizing for a delay and saying it would be delivered the next day. It wasn’t. I then raised it with customer service who promised it would be delivered the next day. It wasn’t. I still don’t have the item and customer service have decided not to reply further.

Absolutely useless. I ordered a product from them that guaranteed next day delivery, they kept delaying delivery over and over until I was forced to call and they admitted they 'lost the package' and they don't have anymore left, of course.

They lie about having products in stock, lie about the prices, lie about guaranteeing quick delivery, lie about cancellations and refunds. Don't trust their lies.

I have used Alza for several years, and spent several thousand euros with them.

When I purchased my young son's gaming headphones, we bought an extended guarantee that included replacement if the product broke within a year.

The product broke - the covers of the earpieces simply fell apart.

They said that was to be expected, and was not covered by the extra money we paid.

Back to Amazon for me.

Dear All,

Alza is detaining my laptop due to there was a mistake on the stamp that custom’s officer used when i was getting back VAT amount. The ownership of the laptop belongs to me. It is purchased on 24th June. I authorised Alza to send it to service for repairing, service repaired it and i wanted to take it back, however the seller (Alza) doesnt give me my laptop due to their worker didnt check the correct stamp date and made the payment. Now they are holding my own laptop and saying that they will not give back if i dont pay this amount back to them. I didnt give back the ownership of laptop to them, however they are doing this unlawfully. I want to get back my laptop or refund of the remaining amount. You have no right to make me wait for one more than one month. If you think stamp isnt correct go and open lawsuit for it to make correction or ask the money back, this doesnt give you the right of detaining it. It is MY LAPTOP NOT YOURS. You can not detain it unlawfully. Dont forget it is registered product under my name by the producer.

Teljes házhozszállítást kértem, régi készülék elszállításával, kicsomagolással, beszereléssel és csomagolás elszállításával. (7.990 Ft, mindkét opció ki lett pipálva!!) Kizárólag ezen szolgáltatás miatt választottam az Alzát. A régi gépet elvitték, de a szolgáltatás többi része nem valósult meg. A futár cég és az Alza egymásra mutogat, az ügyfél meg szív.

"The definition of insanity is doing the same thing over and over again and expecting different results." - Albert Einstein
I don't know if the above quote is referring to me or to the Czech company at this point.
Well. I bought a LOGITECH G502 mouse and a LOGITECH G POWERPLAY mouse pad from our Czech friends in the hope that I wouldn't have to deal with charging my wireless mouse.
In February, one of them decided to stop charging wirelessly. Whether it was the mouse pad or the mouse, I don't know, so I returned both. Alza promptly replaced the mouse pad and the mouse was found not to be faulty. The stuff came back and it is just as bad with the new mouse pad. So on a trial and error basis the mouse will be the bad one. I have written to them, sent it back again. AGAIN THEY FOUND THAT THE MOUSE PAD IS THE BAD ONE. Oh well.... there can be defective products from the factory... The stuff came back, lo and behold, it's just as bad with the new mouse pad. Well, go back for a third time and see if your Czech friends realise that you should probably replace that mouse. Or not. That's what the quote above refers to. Because I'm an idiot for picking them, and they're not a hundred percenters at this point either.
Nah so, I don't recommend buying from Alza.hu.

Not very bad, price was almost the best, delivery on time. Thanks