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Welcome to Amaxuan, a team of young, passionate and visionary people that has proudly established ourself throughout the last 2 years in the hearts of over 30,000 happy and satisfied customers worldwide. We are committed to bringing you excellent products and high-quality service. We always try our best to provide customers great online shopping experience by ensuring not only the smooth purchase process but also the good after-sales service. We believe that everyone deserves to smile and enjoy life, and we're on a mission to bring you happiness and joy with our amazing products and service.
Etats-Unis
2,1
17 avis
N'a pas répondu aux avis négatifs
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What went wrong, well I ordered one of your necklaces for my wife well about 8 to 10 weeks ago and am still waiting, all I get from you is it's in transit, well how about re- embembersing my money because I have been quite patient but now am cheesed off waiting, l would urge anybody thinking of using this company to think again
Did not get what I ordered said it was delivered when I was checking daily. I checked next day and it changed completely to say it was delivered to the towns delivery station. In USA dont have those lol not even going to try to dispute it but i think they sold my payment info too
Ordered a necklace for my daughter and didn't hear anything from them for a week. Told them to refund me and they responded with the billing address was incorrect. Total lie because I still have the confirmation info. Told them I will be filling a dispute and now they won't respond
Worst company ever!
KEEP AWAY FROM AMAXUAN!!
Think I found them on instagram.
The jewellery looked so good and of great quality.
When I received the item it looked absolutely cheap and nasty, there’s no way I could give this to my friend. When I I ask for for a refund, their customer Customer Service kept me going back-and-forth-forth for days and finally offered me a 30% refund and made me feel that I had to be grateful to be getting the 30% refund. Mark my words keep away from this company they are not professional!!!
Very disappointed to received the item very damaged and broken. It was a gift for my step son’s birthday and I cannot give it to him the state it has been left in.
Emailed the company as stated on their website and no acknowledgment from them what so ever!!
Do not buy from them you will never get it but they have your money and not give it back.. con..
0/10 never received my item placed an order had issues with the order from day one recieved delivery updates told by courier service my delivery was lost. Eventually received a picture outside of my address from courier holding my parcel but where is it then it was small enough to be posted but wasn't no one knocked even though my partner was home at the time. Checked outside my property it wasn't there checked my safe place which is my recommended place to leave it it wasn't there. Checked with neighbours and no one had recieved it so where is it then and why wasn't it posted or left in my safe place why are you sending me a picture outside my property and telling me that's proof of delivery when we didn't recieve it. Stay away from this company no interest in solving my issue checking where my parcel is i want a refund not dealing with the same problem again.
Complete liars a made a order of a necklace that comes with gift box and are sending me just necklace with no box i complained but said they can do nothing but to go to a jeweler and buy one at my expence when i have already said these scammers for it
Jilin Qiuyan Trading Co., Ltd. owns the store of Amaxuan.
Contact us at Online Industrial Park, No. 704, 2nd Floor, No. 1808 Bei'an Street, Hunjiang District, Baishan City (Cluster Registration).
Trading company stay well away
I placed my order for a small bracelet 3 or 4 days ago. While typing this review I finally received a tracking number. However when I enter the tracking number in this very weird tracking page, I receive a message "NO DATA FOUND".
What's going on here? Should I challenge this purchase with my bank?
Réponse : Amaxuan
Hello there,
We're sorry for causing confusion to you.
Tracking updates may be delayed by 1-3 days. Sometimes you need to select the corresponding transporter on the tracking platform to see the detailed track. If you have any question about the shipment, please feel free to contact us at support@amaxuan.com.
Please rest assured that we will help you to the end. We appreciate your patience and understanding.
I have an order placed and haven’t heard a word since your confirmation email. Worries me as most times I hear from places several times after any order. Do you send updates on your orders process?
Réponse : Amaxuan
Hello there,
We deeply regret that you are not completely satisfied with our sevice.
Due to the peak season, logistics updates are delayed. If you have any questions about transportation, please feel free to contact us by email to let us know your order number and ask about the progress: support@amaxuan.com
If you still haven't received your order, please contact us with a screenshot of truspilot, and we will give priority to your order.
Thank you for your support and understanding. We want to help wherever possible.
The order took way too long to srrive, other than that we're happy with the experience.
Réponse : Amaxuan
Hello there,
We deeply regret that you are not completely satisfied with our service.
During the peak season, the surge in orders may cause shipping delays. We sincerely ask for your understanding.
Thank you for taking the time to leave feedback. Please believe that we will continue to optimize our products and services to provide a better shopping experience to more customers.
Quick and was exactly what I expected. Unlike a competitor.
Réponse : Amaxuan
Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we greatly appreciate your kind words.
Wishing you a happy life!
Réponse : Amaxuan
Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
Wishing you a happy life!
Great product and great communications.
Recommend for sure
Réponse : Amaxuan
Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we greatly appreciate your kind words.
Wishing you a happy life!
Thank you for the replacement order. It came in this time as nice as I was hoping thank you for your dedication to quality and service. We love the blanket sent. Thank you for the care
Réponse : Amaxuan
Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
wish you a happy life!
Réponse : Amaxuan
Hello there,
Thank you for your genuine feedback!
Your satisfaction will continue to motivate us to keep working hard.
Please believe that we will continue to optimize our products and services and strive to bring a satisfactory shopping experience to more customers.
Again, we appreciate your kind words.
Wish you a happy life!
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