Amazon Avis 

Solar eclipse glasses were next day delivery paid, next day said it was too late so I cancelled in time and they still took my money and sent it to my door a day after the eclipse ruined my families day and when I returned it online they deducted me to send it back to them that's there fault not mine absolutely shocking no regards what so ever

Absolutely appalling. Item ordered on July 10th. 4 weeks later. No info. No update. Finally granted a refund of 248 euro on Aug 4th.
3 to 5 working days for refund it says. On day 8 & zero refunded.
Customer service do not support.
Will not use again.
Frustrating & very disappointing
Children's swimming pool for birthday!

I am writing this because I want other customers to be aware of what happened when an expensive item I ordered from Amazon was apparently stolen after being marked as delivered.

The order was #405-3638785-1852308.

After contacting Amazon, I eventually received an email from an Amazon Supervisor Team member on 19 July 2026 explicitly confirming:

“I’ve processed a refund of GBP398.99 back to the original payment method.”

I was told to allow seven business days. The refund never arrived.

I then contacted Amazon again. Eventually, my case was escalated to Executive Customer Relations. Kyle A. told me that, based on Amazon’s investigation and my statements, “it seems the item was stolen by a third party.” He instructed me to report the matter to the local authorities and provide Amazon with the resulting crime reference.

I have now reported the matter to An Garda Síochána in Ireland and have been given a PULSE reference. I am therefore following the procedure Amazon itself instructed me to follow.

What has been incredibly frustrating is what happened next.

I received another response from an Amazon representative called Joyce, who appeared not to have read any of the previous correspondence. She simply repeated that the package had been delivered using a one-time password and stated:

“We’re unable to issue you a refund for this order.”

This is completely baffling.

An Amazon Supervisor had already confirmed in writing that a £398.99 refund had been processed. Executive Customer Relations subsequently investigated the matter and told me that the item appeared to have been stolen and instructed me to obtain a police report. I followed those instructions. Then another Amazon representative simply told me that no refund could be issued.

So I am now left trying to establish what happened to a refund that Amazon itself told me had already been processed.

I have the complete email trail documenting all of this.

I am not looking for special treatment. I simply want Amazon to honour the refund that its own Supervisor confirmed had been processed, and to deal with my case consistently rather than sending me contradictory template responses from different departments.

The matter has also been reported to An Garda Síochána and is being dealt with through the appropriate channels.

My experience so far has been extremely frustrating, particularly given the value of the item and the fact that I have followed every instruction Amazon has given me.

I hope Amazon will eventually resolve this properly, but customers should be aware of the difficulties I have experienced when trying to obtain a refund that Amazon itself confirmed in writing.

I have been an amazon.co.uk prime member for years, they keep prompting me to move to amazon.ie. Why on earth would anyone switch to the Irish site where you will find a smaller selection, higher prices, slower delivery and no shared family delivery? There are literally zero benefits! Even with the new €3 import charge for non EU imports its still regularly cheaper (and faster) to order from the UK rather than from the Irish site. I'd love to support the Irish operation but the way amazon have set it up is simply a joke! Disaster is the only word that fits.

Been a customer for many years, pay a Prime subscription monthly... yet im still expected to pay Customs VAT after ordering from Amazon.ie. Absolute joke.. Why, if the company is in Ireland... Makes no sense.
Will be reducing my Amazon shopping

Amazon delivery person stole an expensive computer part from a package.
Amazon driver pretended to take a photo when placing the box at doorstep. (When he noticed the security camera in our home, he ran).

Amazon driver did not log that he delivered the package on the Amazon system, therefore it looks like the package was not delivered. Amazon driver said he had no way of recording he delivered a package.

Amazon driver lied when I confronted him. He said he took a photo but he could not prove it. Lie!

Amazon driver said he noticed the package was light in weight but he could deliver the item to me tomorrow. How convenient. Lie, and admitting it was stolen.

Amazon driver then pretended his English wasn't great. Lie!

Amazon driver pretended to call Amazon but he was ringing someone he knew. Thief!

DO NOT USE THE AMAZON THIEVES AS THEY WILL ROB FROM YOU.

On two seperate occasions recently, orders were delivered with multiple items in each order.
The first were LED lights only 2 of the four work
The second were all four power factor sockets ALL WITH THE WRONG PLUGS Euro instead of UK
Now my problem is I want a refund for incorrect or defective items……. I don’t think it’s work using ANAZON because they don’t refund !
AVOID AMAZON FOR THESE MULTI BUYS ,

I have been a customer of Amazon ie for a number of years and I hereby can state categorically, without fear of contradiction that the Amazon ie customer support team are most helpful, courteous, knowledgeable and swift to solve any problems. Their customer support team are most professional and a pleasure to deal with. I cannot, understand for the life of me, how any of Amazon ie customers can find fault with Amazon ie customer support and service. Their call back service is most reliable and highly appreciated. Most highly recommended to family and friends. Service par excellence ⭐️⭐️⭐️⭐️⭐️

I ordered two chairs last week from Amazon.ie to avoid the EU import fee. When item arrived delivery company charged nearly €25 import taxes and fees. When Amazon.ie first launched I switched my Prime account over and when I realised how bad it was, I switched back to the UK site. I have now cancelled my prime from that to avoid the import fee and the €6 extra processing fee that seems to come with it. I tried Amazon.ie for the first time again for my most recent purchase and that’s when I was hit with the import fee. So frustrating as I wasn’t alerted to the fact that this could happen.

I bought a kitchen shelving unit on Amazon. Before receiving the package, I was informed that the shipment would not arrive due to delivery issues and that I could place a second order or get my money back. My response was to request a refund. Amazon informed me that the returns process would be initiated if I returned the unit. I tried several times to explain that I couldn't return something I hadn't received. I was constantly referred to customer service via chat, which is hopeless. Only after a month, when I informed them that I was referring the matter to the Gardaí and the ECC, did they kindly send an email stating that the return was ready for transfer. Amazon is a large company, and they allow themselves to be completely indifferent and arrogant towards customers. This is unacceptable.

ZERO STARS. Delivery is absolutely SHOCKINGLY BAD. Constantly delivering to the INCORRECT address.
Then trying to get a refund is ridiculous.
Never again. Not worth the hassle.

Customer Service absolutely useless . False and totally missleading delivery dates over your name and eircode address , A parrot just reapeating the same ould excuses to you over and over again while you sit there for 2 weeks waiting for to arrive. Maddening when your car is stuck on a lift. I had to end up buying everything from the moterfactors as i was waiting nearly 2 weeks at that stage. The suff that come quickly from their warehouse in Dublin is totally rubbish

Amazon Ireland: All Take, No Service

Amazon appears more than happy to benefit from Ireland’s infrastructure, public supports and enormous data centre presence, yet Irish customers are still treated as an afterthought.

Delivery times of one to two weeks are completely unacceptable. It makes no difference whether I use Amazon Ireland, Amazon UK or pay for Amazon Prime. The service remains painfully slow and offers little or no advantage over ordering elsewhere.

I live only around 60 kilometres from an Amazon warehouse, yet deliveries can still take up to two weeks. For a company built around logistics and rapid delivery, that is an embarrassing failure.

Ireland is a small, wealthy market, but Amazon seems unwilling to provide Irish customers with anything resembling the service available in other countries. At this point, there is very little reason to buy from Amazon if you live in Ireland.

Amazon has completely failed to provide a reliable and competitive service to Irish customers. I will now make every effort to buy from Irish retailers instead, and I strongly encourage others to do the same.

Irish customers deserve better than being treated as an inconvenience.

I don't think I'll ever order from Amazon.ie again. I need to switch back my account to co.uk.
Ordered a ninja air fryer 25th June for prime delivery next day. When ordering the delivery date shifted to 14th December, contacted chat and was told it was a glitch in the system and it's ok, it will arrive next day. Ordered and was left with the December date. Contacted again to be told not to worry it would be in by the end of June. Last Monday I contacted chat to get a refund, product hasn't arrived and I no longer want it, was told that's ok and they'd help me. 1 week later no sign of a refund. Contacted chat again looking for an email to escalate this, and was told they don't have one and all complaints go through chat. Got an email in the end, email addresses are not allowed in reviews, but you can figure it out photos@....... You couldn't make it up. The chat bots or people on the other end, seems to be a mixture are sooooo condensing.

Great service and good quality and value on some products,you just have to look carefully!!
Delivery was fast and friendly, with notifications at every stage, even a phone call before Delivery!! 💯👏

Don't know where to start, why bother texting you where to leave your package when all they do is throw it at your front door regardless. Last 2 orders 5 days delay, closing the account and shopping local. WIll miss the convenience of it but to fill the pockets of that boldy p*ick across the pod is no more from me!

They delivered a faulty product which came from Cook International in the UK.
After a lot of hassle with this company, which Amazon insisted that we communicated with, they eventually agreed we return the product.
They provided a print out label for return but I had to pay 30 euro to send it back and now they refuse to refund the 30 euro. They are my supplier and therefore should accept their responsibility. Definitely will not use them again.
Dr M P HATTON

I would give zero stars if I could, horrible lead times (about 2 weeks for any item), bad delivery experience, low selection (basically just very few and the most expensive items only available by brands whose names you’ve never heard before) , charging so much money to deliver any small item on 2-3 weeks, just horrible. Now that UK site is applying an import duty and other EU countries will charge a delivery fee of 10 euro or above, there’s no way to use Amazon anymore in Ireland.

If I could give no stars I would. 6 months ago, I ordered a vibration plate and paid €80. The item never came despite receiving a call from delivery driver saying he was on the way. When queried , I was told the order number I had wasn't even for a vibration plate but for a pen. I did get a refund eventually.
So I was appeased. 5 weeks ago I ordered a radio cd player. Paid and waited all this length of time to have some obscure music cd delivered instead. I am not a happy camper and hope to get a full refund.
I will never order from Amazon.ie again. I would not recommend.

I was a Prime subscriber in the UK for many years and was perfectly happy. When Amazon opened the Irish store, they kept pushing customers to switch our subscription from UK to IE. I gave it time, waiting a full year after the IE shop launched before finally making the move, expecting things to have matured by then.

They haven't. The Amazon IE store is completely terrible. It feels absolutely raw, like the Amazon UK experience from around 2015. So many functionalities that were standard on the UK site simply are not there. Subscribe & Save is missing entirely. Even basic things fail, like being unable to choose a default payment card at checkout.

For a company the size of Amazon to launch a market and leave it this bare a year in is unacceptable. Pushing loyal customers onto a clearly unfinished platform, then expecting us to just accept fewer features, is not good enough. One star until this store is brought up to the standard we already had.