Amcare by Convatec Avis 230

Amcare staff have helped me find products that work for me and my body. The Esteem Body pouch has been life-changing. Gone are months of skin damage and daily discomfort. I've got my life back again, confident to get out and about without fear of leakage.

Faultless customer care. A friendly, professional, polite team.
Thank you for looking after me so well.

T. Green,from Colne, Lancs: I first contacted Fiona Gurney after receiving a flyer through the post.I was interested in sampling Esteem body pouches for my colostomy stoma. I have had my stoma since 2020,and have tried many different types of stoma pouches.I had problems with the adherence and also allergie and other problems.After discussing my problems with the knowledgable, Fiona we decided that a convex type of pouch would best suit my needs.I was already on a 3.5 mm convex pouch, and Fiona suggested I try the Convatec esteem 7mm convex pouch. This pouch has made my life so much easier. I now don’t have adhesion or other problems with my pouch. Thankyou so much for helping me out, Fiona . It has taken me 6 years to get to where I am now with my stoma and I hope I will have many more years to come without my former pouch problems

Fantastic products everything was perfect. Great to find stoma bags that fit and do not leak. Nicely made.
Easy to use nothing difficult.
Really caring staff on the phone.

Just changed over to Amcare. Callum was really lovely and helpful. Explained everything to me. Sent samples and followed up on them. Really happy with them

The person I spoke to, Fiona, was very friendly and knew the products of the company well. She remembered our previous conversations, and was able to discuss my specific needs which have been met by the introduction of the new device. It was a pleasure to speak to her and to know that I can contact the company any time I have a problem or need supplies. Thank you

Fast service professional staff good advice excellent products

Very friendly staff eager to help out with any orders or concerns.

Callum was fantastic if I had a problem he would sort it out for me thanks again for your support throughout this process trying to help me get my prescription sorted thanks again definitely worth 5*

Sian was brilliant, able to get me supplies urgently and follow up on usual order, thank you

Having never been told I could change suppliers I contacted Amcare after seeing there advert on Facebook for paste(I have a dip) they contacted me allayed my fears about moving and sent me paste and a different bag to try. For the first time in over 2years I have no leaks, change my bag every 3rd day but best of all it is so comfortable I can't tell I have it on.

Sandra is an absolute ⭐️
Contacted convatec and requested some samples as I wasn't happy with the brand of bags I was using upon discharge. Sandra contacted me and discussed in depth what my issues were and settled on the esteem body bags and diamonds and sent me the samples.
Well im sooo glad she did as during this time I had a delivery of my old bags and they were faulty 🙃 thankfully i had the convatec ones on hand! So I made the switch immediately. Then Sandra rang me to see how I was getting on and I told her about my eventful couple of days and how the samples she sent had saved the day , and being the absolute legend she is sent me out more to tide me over while my prescription got sorted with my new bags on! The level of care and compassion was unmatched and im so grateful! Fantastic company, staff and products!

Very impressed with the help and support from Reuban. Provided samples very quick which arrived next day and were really effective with helping my issues. Reuban was very informative about products and promt with delivery and communication along with a friendly and approachable manner.
Many thanks Reuban and amcare for a great service!

Kevin GLADMAN. What a stella fella!! 5" plus for his commitment to my care and attention to detail, catered to my specific needs. Excellent advice, problem solving skills and amazing emotional support all wrapped up in one. Thank you Kevin and im looking forward to your continued support with my bags for life needs. 👍🎊

Honestly this company is by far the best out there, if I’d of found them 16 years ago when my journey began then it would have being a lot less stressful! They fight for you, they look after you, they make sure that you’re ok, they chase prescriptions so we don’t have too, nothing is too much trouble and even if you ring with just the most simple question, they actually take the time to make sure you’re happy and comfortable with how they’ve explained things. Then….. the stoma nurse team - wow, by far the best nurse I’ve ever dealt with and I’ve met a lot of nurses but these nurses are a level above!

I wish to thank everybody at amcare for everything they do.A special thanks for Ruben who has made my day with his help and patience on numerous occasions.Of late helping me and supplying me with a 2 piece bag etc.So thank you so much for your ongoing support.
Tim Cole

Rebecca is so lovely she made the whole experience so easy and comfortable also every few weeks she contacts me to see how im getting along and if I need to put an order. She goes above and beyond i give her 10 stars

Callum has been so helpful,after my last 2 surgery's my stoma changed a lot. He went the extra mile to help me find the right products for me. Being able to sample bags really helped me find what worked best for me

Iv had to wear a two piece ileostomy high output for 9 year but they had no products that were same make, so my base plate was convex and my bag high output dansac which for years Iv had loads of leaks, burst bags and was told there was nothing else, I have an inverted ileostomy which I’m in constant pain with the acid burning my skin constantly, so it’s agony, so saw an advert asked for sample and a man called Ruebun rang me sent me a matching two piece, ring, paste, and truthfully it’s the first time iv felt comfortable, and I was worrying about over night, as most nights I hardly sleep at all worrying about bag, the first night I never as I was waiting for it to happen as usual but it didn’t, so iv tried them for 4 days and I must say what a good difference, it’s only pain waking me up during night now, not my bag, they even sent a bag cover which you can dye any colour you want, but the bags have been that good iv changed to getting off them, and I must give praise to Rueben as well as spent a few hours talking to me about different bags and other things this company does like counselling, measuring for belt sizes which a lovely girl from Sheffield came to Durham to measure me, but I then spoke to Caroline as part of the welcome team which she is lovely too, which iv never had such a good experience with a company for stoma orders before, I will do another review in a couple of months to tell you how it’s going