Americord Avis 

156
•
TrustScore 1.5 sur 5

1,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Classic bait and switch I am writing this to warn other expecting parents about this company’s billing practices. I explicitly ordered and paid for the basic (lowest tier) service. Without my... Voir plus

Noté 2 sur 5 étoiles

Blood collector showed up to the hospital with no identification whatsoever. No way, other than his word that he worked for or was contracted by Americord. We also never received any confirmatio... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

People was extremely nice at the phone but they came 16 hours late to pick up the cord, placenta, etc. (not within six hours after delivery as promised) and we did not had news of them for a month.

L'entreprise a répondu

Noté 2 sur 5 étoiles

I think I completed the cord blood process correctly with Americordblood, but after the birth of my daughter in June 2013, I never heard anything from them again, so I'm not sure if I even have any ti... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Santé & médecine

À propos de Americord

Informations provenant de diverses sources externes

Americord® is a leader in the advancement of umbilical cord blood, cord tissue, and placenta tissue banking. As a private bank, Americord® collects, processes, and stores stem cells for future medical or therapeutic use by the family who saves them.

We are committed to pioneering the development of new cord blood banking technologies. Under the leadership of Executive Medical Director, Dr. Robert Dracker, Americord® developed Cord Blood 2.0™. This revolutionary process collects up to twice as many stem cells compared to a traditional cord blood collection.

Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

156 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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1,5

Tous les avis

(156)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service and streamlined support

The birth of one's first child is both exciting and terrifying so the added stress of choosing a cord blood bank would only exacerbate things. Luckily, Gerry from Americord walked me through the whole process and made it as easy as possible. If you look at reviews, you'll see that the CEO of the company responds to comments and takes customer feedback into consideration. They really know how to treat their clients.

22 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Blood cord

I have banked both of my children's blood cord with americord. I have had a great experience with their service. I have contacted their support and received excellent care. I highly recommend them.

20 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Americans customer service

I have only had great experiences when dealing with Americord. I had a few questions right after my daughter was born and I didn't have to wait long to speak with someone and he was very helpful and friendly.

20 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Great customer service!

Everybody I spoke to was very helpful. I might even have made a friend:-) hi Simone:-)
I did shop around and I can say that americord's prices are competitive and I like the fact (as I was told) that I can change to a public registry anytime should I feel I don't need the stem cells. That was a plus for me because I had spoken with another company that said they didn't allow that. In fact they said the law does not allow that. But Americord said otherwise (I hope they are right). Thank you Americord!

EM.

20 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Great experience!

Americord was so helpful and easy to follow and work with! We are very happy that we decided to store our baby's cord blood with them!

20 juillet 2016
Avis spontané
Noté 2 sur 5 étoiles

Black box company

I am not sure if the amount I spent is worth it.

20 juillet 2016
Avis spontané
Logo de Americord

Réponse de Americord

Hi Anusha,

Thank you for your review. Your feedback is very important to us. I'm sorry to hear that you are not completely sure the value was worth it for you. I am very happy to hear however that your baby is healthy and not in need of a stem cell transplant. If you would like more information about the treatments that the cord blood, cord tissue and placental tissue stem cells are used for, there is a good list here: https://www.americordblood.com/banking/why-bank/

If there is anything else I can help with, please feel free to contact client services and reference this review and my response.

Thanks!
Martin Smithmyer, CEO

Noté 5 sur 5 étoiles

Great customer service and affordable

We had a great experience with both the customer service and payment aspect of Americord. We gave birth at a birthing center that had spotty cellphone reception. The person who came to pick up our daughter's cord blood patiently waited outside in their car (in the middle of winter) for over 30 minutes before my husband received their message. I couldn't believe it and was so gracious for their patience and understanding. We unexpectedly got pregnant while both my husband and I were in professional school so money was tight. We were able to stretch out our payments instead of paying one lump sum. My husband's side of the family has a high risk of adolescent cancer so it was incredibly important to us that we preserve our daughter's cord blood in case the worst occurred. Americord absolutely made that possible us.

20 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Easy and secure

Using Americord was so easy and we are secure in the knowledge that we have provided a safety net for our son should he ever need it.

19 juillet 2016
Avis spontané
Noté 4 sur 5 étoiles

Great company

Service with the direct company was very good!! They took their time to explain the details. Overall I can recommend Americordblood. Great price comparing to what is offer out there. But the pick up service was not that good, the representative took hours in appear. A lady came to my room with no identification saying she was the mother of the person who was supposed to pick up my baby's kit, I guess she had an inconvenient and sent her mother. I had to ask many questions to see if this was the people responsible of Americorblood kit transportation. I was very worried first of all to give them our kit and second that they will take this serious enough and that my baby's kit would be at the mail on time. Please make sure this don't happen to any other Mom. Thanks

Date of Birth: 09/16/15
Hospital: St Lukes Hospital, Ponce Puerto Rico

19 juillet 2016
Avis spontané
Logo de Americord

Réponse de Americord

Hi Ivette, this is Martin Smithmyer, CEO of Americord. Thank you very much for your feedback. As a result of your feedback and the feedback from other clients, we have reviewed and revised our processes around stem cell pickups by third party medical couriers. We are working hard to exceed our clients expectations in this area and will be investing more money into ensuring that this happens, including possibly switching the medical courier company that services Puerto Rico hospitals. Thanks again for your feedback.

Noté 5 sur 5 étoiles

Thanks for the smoothness of this event!

The birth of a baby is certainly not a stress free time, and the last thing anyone wants to worry about is dealing with crappy customer service with a baby one hour old. Every single person at the company congratulated us on the pregnancy/birth, and (one of the few) things I didn't have to worry about one bit was the cord blood situation.

I highly recommend this company.

19 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Smooth Process!

My experience with Americord was fantastic! From the reps I spoke with on the phone, setting up and scheduling the collection, ease of collection directions, and the speed of transporting the cord blood and cord tissue. It was an extremely smooth process. Americord took care of everything! I would highly recommend Americord when choosing a company to safely collect, process and store your precious cord blood and tissue!

19 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Seamless option

The price is the most competitive for a reputable company recommended by What to Expect, customer service was excellent, and transaction was easy peasy.

19 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Great company!

So easy to deal with them. No complicated payment structures or hidden annual fees. Everything was easy and transparent as it should be.

19 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Best place to collect and store

We were at peace with trusting this company to provide a safe and trustworthy atmosphere for my babies important stuff if we need it someday to help, we know it's in good hands

19 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Americord = Love

What an amazing company. I had someone call me or read out to me every step of the way. I went into labor early and they sent a kit right to my hospital bed so I could still bank. God bless you Americord!

19 juillet 2016
Avis spontané

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