Avoid. This was the worst experience we’ve had using a trader. We were told certain parts had been ordered, but later discovered the supplied parts were different from what we had been told,... Voir plus
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Lisez les avis des autres
I was having problems with a new smart meter and also the boiler. I was impressed that Lance came out twice over the weekend, at very short notice, to investigate the problems. He is genuinely help... Voir plus
L'entreprise a répondu
Lance and his team were brilliant from the first call when my boiler had started leaking and not working to replacing it with a new one all within days of my call out. Lance goes above and beyond with... Voir plus
L'entreprise a répondu
Lance and his team have been so helpful! Really great to know a company that can do just about anything with decades of experience behind them. Theyve quickly made our kitchen functional after it w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Here at AnglianPHE Plumbing, Heating and Electrics Ltd we strive to cover most aspects of the domestic home, from faulty boilers heating systems and electrical sockets we cover all areas in sorthern Suffolk and northern Essex , Sudbury, Haverhill, Halstead, Cambridge areas too! We operated a 24/7 call out for COMMERCIAL GAS / DOMESTIC GAS, OIL , ELECTRICAL, we operate a fully qualified team of well known local trades people whome We KNOW are reliable, we call ahead of delayed and all of our works are fully warranted and guarenteed for a full 12 months , £10 million public liability , call today for freiendly advice or help today, we aim to be with you with in 90 min* weather permitting, discounts or our dear Oaps too! We will help where we can in these circumstances.
Coordonnées de contact
Top floor, 4 Market Hill, Clare, Sudbury CO10 8HN, CO10 8HN, Sudbury, Royaume-Uni
- 07825348536
- info@anglianphe.co.uk
- anglianphe.co.uk
4,0
Bien
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Avoid Avoid Avoid
Avoid. This was the worst experience we’ve had using a trader.
We were told certain parts had been ordered, but later discovered the supplied parts were different from what we had been told, and we believe we were significantly overcharged. When we asked what part had been ordered, we were sent a link to a branded version which did not match the generic Amazon sourced part supplied.
Changing a bathroom fan was described as a two person job and quoted at £500. When we questioned the price, we received messages we felt were pushy and pressuring. On the day, only one person attended and the work was cancelled on arrival, although the parts were left at our house.
We requested a refund after discovering the issue with the parts and pricing, but this was refused. We spoke to Citizens Advice who suggested small claims court, although we decided not to pursue it.
Additionally, dirty shoes were worn inside without being removed and our hallway wall was scratched by a ladder during the visit.
1 février 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Good morning and thanks for the review, we like to reply to all messages as soon as they arrive , although the parts used were as stated exactly as what was quoted we did not specify what brand , the parts we supplied were in fact better than what we had discussed at the time, but due to the difficult nature of your job we had to have 2 men on the job one high at the front and one in the loft , and the vent was down the front 9f the eves in the loft ,whilst I appreciate your ignorance on knowing what is involved with this type of installation,our price was in fact very reasonable given the difficulty in installation due to YOUR particularly house build , we did settle on a refund , but even that it seems is not good en9ught , but we do appreciate your feed back. Next time we will make sure we put a higher price at the beginning so your aware of the actual costs involved , good day!
Trustworthy and reliable
I was having problems with a new smart meter and also the boiler. I was impressed that Lance came out twice over the weekend, at very short notice, to investigate the problems.
He is genuinely helpful, reliable and professional so I wouldn’t hesitate to recommend him.
Christa
9 mai 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hi Christa, thank you for the kind review, as I mentioned to you these kinds of reviews really help other know the we do what we say , not just words on a web page, it can be a mine field when you don't know who yo call and who to trust!! Really appreciated thankyou.
Lance and his team were brilliant!
Lance and his team were brilliant from the first call when my boiler had started leaking and not working to replacing it with a new one all within days of my call out. Lance goes above and beyond with the service he provides and I wouldn't hesitate in using them again. I'm really happy with all the work that's been carried out to a high standard and everything left tidy after.
10 mars 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Good morning Rosanna , firstly thank you for the kind review , and secondly I'd like to say it was a pleasure to work for you, I'm so pleased your happy with our work, remember it's fully gurenteed and our workmanship insured too!! Any issues please just give us a call and we will be there soon as possible to rectify any issues. I'm glad we could get you back up and running quickly, take care
Lance
Needed urgent help
Needed urgent help to get heating working for an elderly lady that we help out. Lance was very helpful and agreed to visit as soon as he had finished the job he was working on that same afternoon.
The problem was sorted and full heating restored. Thank you Lance.
24 mars 2026
Avis spontané
Terrible service
Terrible service. Lance tried to charge £400 without even properly looking at the boiler. Half cleaned a condensate and the boiler still didn’t work - despite me paying for a service. Wanted to come back and recharge again. Found someone else to put it right. Filthy boots all over my carpet. Cowboy - stay well clear
10 mars 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Good morning Rachael
We won't be refunding any money on the works we carried out, as stated on the invoice your boiler had a blocked condensate syphone, I took photos of the debris that came out the boiler syphone as I suspected you would try and say this.
Firstly the boiler was showing an L2 fault
This initially , from your disruption sounded like the ignition electrodes, you had not told me the boiler was making a bubbling sound other wise ,as I said yesterday , I would have know straight away the condensate was blocked , once I had found this to be the case I cleared the boiler as it was full of water , as you saw, and then removed the condensate trap, and it was full of grit sand and even a bumble bee !! So I cleared that and installed the syphone restarted the boiler at which point it was working fine , so I charged you an hour's fee for 50 minutes work. as I suggested yesterday by email , you need further works , just because we spent 50 minutes yesterday does not entitlement you to a further 2 hours free labour , sorry , I would like to add you swearing at me about costs was totally unacceptable, it was rude and bad manners. So to round off , we have charged fairly for the works we carried out, see picture attached ,it clearly shows the build up of grime in your boilers Syphon,stopping the water from flowing out causing it to back up into the boiler it's self, we will not be re attending for free. And we will not be refunding any amounts . You require further works , if I had suggested this yesterday you would have refused any way. I got the boiler working for you as quickly and efficiently as possible , and I did tell you it may have the pipe work blocked but I said see how it goes .
I believe you received a very good service ,you called and we attended on the same day.
We appreciate you swift payment yesterday
This was her emailed reply
You are a useless and greedy twat - don't contact me again, again this shows the type of person we are dealing with,
We wish you well Racheal ,but maybe try if you can, to get over the fact we charged you for our work and would not refund you because of this 😊
Terrible service
Terrible service. The engineer (if you can call him that) wanted to charge me £400 without properly assessing the boiler. Charged me and left. The boiler still didn’t work. Wanted to come back and charge for another visit with parts. Rude, walked in with filthy boots and had no idea what he was doing. Avoid at all costs.
10 mars 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Good morning Rachael
We won't be refunding any money on the works we carried out, as stated on the invoice your boiler had a blocked condensate syphone, I took photos of the debris that came out the boiler syphone as I suspected you would try and say this.
Firstly the boiler was showing an L2 fault
This initially , from your disruption sounded like the ignition electrodes, you had not told me the boiler was making a bubbling sound other wise ,as I said yesterday , I would have know straight away the condensate was blocked , once I had found this to be the case I cleared the boiler as it was full of water , as you saw, and then removed the condensate trap, and it was full of grit sand and even a bumble bee !! So I cleared that and installed the syphone restarted the boiler at which point it was working fine , so I charged you an hour's fee for 50 minutes work. as I suggested yesterday by email , you need further works , just because we spent 50 minutes yesterday does not entitlement you to a further 2 hours free labour , sorry , I would like to add you swearing at me about costs was totally unacceptable, it was rude and bad manners. So to round off , we have charged fairly for the works we carried out, see picture attached ,it clearly shows the build up of grime in your boilers Syphon,stopping the water from flowing out causing it to back up into the boiler it's self, we will not be re attending for free. And we will not be refunding any amounts . You require further works , if I had suggested this yesterday you would have refused any way. I got the boiler working for you as quickly and efficiently as possible , and I did tell you it may have the pipe work blocked but I said see how it goes .
I believe you received a very good service ,you called and we attended on the same day.
Also the fact that you resorted to insults also confirmed what I said earlier today, please stay away we really don't want customers like your self, if you expect us to work for free you are sorely mistaken , I suggested the works may involve replacing various parts , but as mentioned above I found it to be a blocked condensate trap, which we duleu cleaned , now you want a full refund because it needs further works to clear the pipe work which I had no way of knowing was blocked , I said to you that may be the case and you said see how it goes, so I charged you one hour for 50 mins work, and the fact I'd need to again charge and hours work you leave this review , please stay away . I pity the next poor guy who has to attend.
Detailed & Professional
cannot recommend Anglian PHE Ltd highly enough. We needed a new hot water cylinder replaced in our small home where space is very limited. It was a physically demanding job; the old cylinder was heavy with limescale and incredibly difficult to manoeuvre, but he handled it all solo with a great attitude.
Lance kept us informed during a slight delay in sourcing the parts and followed up after the job to ensure everything was working perfectly. During the drain-down, a small leak started coming through the ceiling—he reacted quickly, using a specialised vacuum to help clear the water.
He provided the most competitive quote, and the quality of work was exemplary. Friendly, professional, and excellent value for money.
6 mars 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hello Fiona , wow that's a lovely review , and very detailed ,thank you, it really helps others find a descent trust worthy company like you did , remember all our work is fully insured and guaranteed, plus we also do gas ,oil and electrical works to allow.makes or boilers and hot water heaters ,plumbing emergency's ,bathrooms and kitchens too!! Your one stop shop as it were!! Thank you again and here if needed in future 😊 best wishes lance
Excellent service from Anglian
Excellent service from Anglian. Arrived on time. Very informative and reasonable prices. Highly recommend
6 mars 2026
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hi thank you Claire, for the kind review , really appreciated , any problems please don't hesitate to call us , and rember all our work is fully gurenteed a and insured , here if needed , take care,lance
highly Recommend
Lance and his team have been so helpful! Really great to know a company that can do just about anything with decades of experience behind them. Theyve quickly made our kitchen functional after it wasn't for weeks post moving into an old house; installing new gas pipes after a leak, new sink, an oven, tiling the entire kitchen in less than 2 days!
He's caught several internal and external leaks and fixed them straight away before each caused damage as well as spotting issues with our house and advising future repairs with no pressure and generous pricing. Very kind and efficient, couldn’t recommend more. Thanks guys!
1 décembre 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Thanks
They are the best plumbers in sudbury…
They are the best plumbers in sudbury suffolk
6 novembre 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
thanks
Lance was super helpful
Lance was super helpful with repairing my hot water issue! He gave me some excellent advice for the future and genuinely seemed to care. Would highly recommend.
13 septembre 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hey Mrs bell thanks for the kind review, glad we could sort your issue over the phone, and save you an unnecessary call out charge , thanks for trying US and glad we got it sorted for you :)
I was recently referred to use Anglian…
I was recently referred to use Anglian Plumbing Heating & Electrics to help fix my kitchen tap as well as my shower and couldn’t be happy with the outcome. Lance is an experienced professional who is kind, honest and trustworthy. Lance & his team are the type of characters that will aim to fix any issues that come their way… big or small! I highly recommend them and will be using them again in the future.
29 mai 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hi max, thanks you for the kind review , glad we could help today!! Thanks again
Thoroughly recommend Lance of Anglian…
Thoroughly recommend Lance of Anglian Plumbing, Heating and Electrics for both electrical and plumbing installations and repairs. We have used Lance for both for a number of years at Clare Town Hall and Clare Old School Community Centre and are very pleased with the results.
Very quick to attend faults and very responsive to provide quotes. Completely new heating system and boiler at the Town Hall were installed by Lance and his teams with great results.
Most recent work was replacing emergency lights at the Old School. Thanks Lance.
30 novembre 2024
Réponse de Anglian Plumbing Heating and Electrics
Hi Paul, thank you for the kind review, we're glad to be of service!! Thanks again 😊
Very happy customers
Lance quoted us for the job we wanted doing and kept us up to date with any changes. He gave us alternative options with any price differences but also advised us on what the best options would be. He kept us informed of when he would be arriving, if any hold ups were likely and how long the job was likely to take. Luckily there were no hiccups whilst he and his colleague were working so the job was completed within the timescale. Would highly recommend Lance and his team as not only did they do what they said they would, and within time, they are very tidy workmen! Thank you Anglian PHE.
14 mai 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Thank you for the kind review Libby, it was a pleasure to do business with you both , as ever , here if needed :)
Friendly and reliable service
Friendly and reliable service. We are repeat customers and wouldn't use anyone else.
26 mai 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Thank you for the kind review , much appreciated 🙂
Had a burst radiator pipe at 8pm on a…
Had a burst radiator pipe at 8pm on a Friday evening called them and they arrived within 30 minutes , stopped the leak identified the problem and said they would return on Monday to fully rectify the issue , which they did! Very good service.
17 janvier 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hi mark, thank you so much for your kind review , thanks again 😊
APHE - excellent customer service
Lance @ APHE came to check electrics after my oven blew some of the downstairs sockets. He had previously fitted a new boiler which had to be re positioned for easy access for servicing. This included re routing & adding extra pipe work. Lance also changed various radiators, helped fit a new kitchen & new bathroom. Lance is professional & reliable with excellent customer service. Work was carried out over several months during house renovations
5 mars 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Hey thank you Jackie for taking the time to review our services , it really is appreciated ,thanks again 😊
Thoroughly recommend Lance and his…
Thoroughly recommend Lance and his team. Quality reliable workmanship and always so helpful and accommodating.
I wouldn’t go anywhere else 100% recommend
2 mai 2025
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Thank you heather for your kind review , glad we could be of assistance again, thank you 😊
A five star service from lovely Lance…
A five star service from lovely Lance at Anglian Plumbing. He is very responsive and will come round very speedily to see what the problem is. Lance replaced our old and massive boiler and advised us on the replacement giving us a detailed quote which he stuck to. We are very happy with the new boiler which is now a year old and works brilliantly. He does all the servicing and has helped very promptly when we had a leak in our old oil tank. His team were clean, tidy and efficient and very pleasant to have around.
25 juin 2024
Avis spontané
Réponse de Anglian Plumbing Heating and Electrics
Thank you Mrs brandes, thanks again 😊
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