Superb service, easy and fair to deal with throughout
Prompt, informative initial consultation with Charles Tarlton, without any pressure to buy, followed up by a comprehensive email setting out all the things we'd discussed earlier that day.
Installation had to be coordinated with other work we were having done on our roof but that wasn't a problem and their team turned up promptly on the agreed day. They obviously knew their stuff and worked efficiently alongside the other contractors, completing the whole installation - 10 x 484W solar panels, 5kWh inverter and 10.36 kWh battery - in about 5 hours, including connecting up with the mains supply and smart electricity meter. They asked where we wanted the battery and inverter to be located outside the house and Sean was particularly obliging with how the cable from the battery was led into the house, to be run behind some coving then down through an interior wall, under the stairs through to the electricity meter.
All their work was neat and tidy throughout the whole installation.
At the end, Sean showed us how to upload and operate the monitoring app, which has been a source of continuous fascination since, to my mobile.
I have found Matt Angus to be be easy and very fair to deal with throughout the whole process.
The original specification had been for a 5.82kW system with 12 solar panels but in the event, there was only room for 10 panels and a 4.85kW system; Matt immediately adjusted the price and sent me and amended final bill within a couple of days, followed by a comprehensive "Handover Pack", which included all the certificates and warranties required to sell any excess electricity back to the grid.
About a week after installation, on a Sunday, the inverter started emitting a high-pitched whining noise that was upsetting our (very good) neighbours so I rang the company number and, to my surprise, Matt answered almost straight away. He asked me to send him some videos of the inverter with the noise which he promised to send to the manufacturers, FoxESS, the next day. Their technical team provided an online software update, uploaded remotely, within a few days. Matt rang to tell me this was going to happen, and what to expect, and then again afterwards to check everything was OK. The update appears to have completely resolved the problem to our, and the neighbours', relief.
I have no hesitation in recommending this company to supply and install solar generation systems to anyone, including my 89 year old mother who is very interested in having something for her bungalow in Dorset.