Quality issue and refund policy
Unfortunately, I’m disappointed with both the product quality and the customer service.
After receiving the T-shirt, there was no visible issue. However, after only a relatively short period of normal use, a hole developed in the armpit area.
I contacted ANIQI customer support and provided photos of the damage and my order number. Unfortunately, they refused to offer a replacement or refund because the issue was reported more than 5 days after delivery and the item had already been worn.
I understand that companies need return policies, but in this case the issue was not a visible defect upon delivery. It only became apparent after the shirt had been worn normally. I therefore find it disappointing that there is apparently no solution for a product that develops a hole after such a short period of use.
The support team was polite and responsive, but ultimately they simply referred to the 5-day reporting period and declined to help further.
Based on my experience, I would be hesitant to purchase from ANIQI again. I would recommend keeping in mind their very short reporting period if you decide to order.
