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antizer.com Avis 16

•
TrustScore 3.5 sur 5

3,6

Magasin de luminaires
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À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

Antizer's Brand Concept: Antizer aims at innovative design, environmental protection concepts, and high quality to provide consumers with high-quality, cost-effective, fashionable, and environmentally friendly home lighting solutions. We hope that our research and design can create comfortable, warm homes or spaces for users, and an atmosphere that makes people want to explore, satisfies the inner emotional needs of users, and pursues a priceless spiritual resonance. We firmly believe that every product we produce can create different values for our users. Antizer is committed to becoming A lighting brand that customers trust and even rely on.

Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

16 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

horrible

horrible. they dont answer messages / chats / emails and no phone number. all I want to do is cancel my order as it is not going to arrive EVER. do not order from here .
update : after writing my review , they contacted me and refunded me. so at least they did that. still I think not being able to contact them is an issue - and way too long to ship items .

22 février 2026
Avis spontané
Logo de antizer.com

Réponse : antizer.com

Dear Customer,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced.

Some of our lighting products are manufactured and shipped directly from our production facility overseas. During the time of your order, our factory was temporarily closed due to the Chinese New Year holiday, which is an annual national holiday in China. This unfortunately caused delays in both production and response times.

That said, this is not an excuse — and we completely understand how concerning it can feel when communication is delayed.

For transparency:

Standard shipping time: approximately 25–30 days

Expedited shipping time: approximately 10–15 days

These timelines include production and international transit. We always aim to clearly communicate shipping expectations on our website, and we are continuously improving our response speed and customer service availability.

We are glad we were able to issue your refund promptly once we connected. Customer satisfaction and integrity are extremely important to us, and we never withhold refunds when they are legitimately requested.

We truly appreciate your feedback, as it helps us improve both our communication and logistics processes.

Sincerely,
Antizer Lighting Customer Support Team

Noté 5 sur 5 étoiles

Thanks, Antizerlighting

This table lamp was easy to put together and adds a nice brightness to the room. We placed it on a table by the sofa, and it's perfect for that corner. Thanks, Antizerlighting

5 décembre 2025
Noté 5 sur 5 étoiles

The IP rating is completely…

The IP rating is completely reliable—the opal glass remains perfectly clear even after repeated exposure to showers. The website was exceptionally helpful, with clearly marked zones that made selection straightforward.

17 décembre 2025
Noté 5 sur 5 étoiles

This is a beautifully crafted piece…

This is a beautifully crafted piece with elegant clear glass and sturdy solid metal construction. The proportions offer a subtle luxury, and the sizing guidance was spot-on, ensuring a perfect fit for our porch. Highly recommend without hesitation!

15 décembre 2025
Noté 5 sur 5 étoiles

A high-quality lamp

The ceiling light I got was amazing!! It transformed my space by adding a touch of luxury and the entire shopping process was butter smooth.

24 septembre 2025
Noté 1 sur 5 étoiles

Where is my ceiling fan?

I ordered a ceiling fan (Antizer2081) on July 17th. It is now Aug 25th and no ceiling fan. I was told 28 days to deliver but it's been well over 28 days. Since there is no customer service phone number to call, I wrote to the "service" email provided for an update on multiple occasions. I was sent a tracking link that has not been updated since Aug 5th. Where is the realtime status update? I'm wondering if the Antizer site is a scam. Buyer beware!!

25 août 2025
Avis spontané
Noté 5 sur 5 étoiles

A store that can be trusted

In the past year, I have purchased 6 lights and a couple of fixtures from Antizerlighting. I am very happy with my purchase. The quality is very good. Fast shipping.

11 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Don't waste your money

Don't waste your money

Bought fans from this company, the fans were all 300-450 dollars, so for the cost, I would expect really high quality fans, instead the light fixture was cheap flimsy plastic, the "solid wood" fans were made of wood pulp, and when I asked for a refund, as their website listed, the rep replied, offered me a 200 dollar refund, and when I replied asking for a full refund, I got no reply. Save your money and buy from an actual trustworthy company.

20 mai 2025
Avis spontané
Logo de antizer.com

Réponse : antizer.com


The ceiling fan you purchased is one of our newest models, and the product page clearly states that it features engineered solid wood blades — not “solid wood” in the traditional sense, and absolutely not “wood pulp.” The materials used are selected for strength, safety, and performance, and are presented with accurate photos and specifications on our website.

There were no defects or quality issues reported with your items. Everything was delivered as described and in good condition.

We stand behind the quality of our products and our service. While we welcome constructive feedback, we cannot accept reviews that distort facts or make false accusations.

If you still have unresolved concerns, we encourage you to contact us directly at

Noté 2 sur 5 étoiles

Horrible communication. Very unprofessional

Great looking product on the website at a decent price. Loved the modern vibe. However, two months after purchase, the product did not arrive. Communication has been terrible. I have requested a full refund, but who knows?

15 mai 2025
Avis spontané
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Réponse : antizer.com

Dear

We sincerely apologize for the disappointing experience and the lack of timely communication you’ve encountered. We completely understand your frustration, and we truly value the time and trust you placed in us.

The delay was due to an unexpected and exceptional situation: your order was part of a container that was held by U.S. Customs for an extended inspection. This was triggered by unrelated items from another shipper in the same container that violated agricultural regulations. While your product itself had no issue, the entire shipment was delayed under the same customs review process.

This was a rare and uncontrollable event, intensified by recent regulatory changes and a backlog at inspection stations. Nevertheless, we take full responsibility for not keeping you better informed throughout the process.

Please rest assured that:

Your refund is being processed in full, and we are monitoring it closely.

We have reviewed and improved our shipping protocols and communication to avoid similar situations in the future.

If you ever decide to give us another chance, we’d be happy to offer you a special discount to show our appreciation.

We’re deeply sorry for the inconvenience and disappointment. Your feedback is invaluable and helps us build a better customer experience.

Warm regards,
Antizer Customer Service Team

Noté 5 sur 5 étoiles

Happy customer

Was hesitant at first about ordering from company, but am glad I did. It took 2 weeks and 2 days to get my lights, but they came packed extremely well and in good condition. The lights were as advertised (make sure to read the specs, since returning all the way to Hong Kong is not worth it) and by far less expensive than the identical lights from other companies. I have not hung them yet but will definitely post again when they are up.

24 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

This Chinese company is crooked

This Chinese company is crooked. Tried to return a large purchase and they would not even respond to e mail, social media message, or the multiple numbers they have listed to call. One in which said it was not even a working number. Stay away from this place.

13 janvier 2025
Avis spontané
Logo de antizer.com

Réponse : antizer.com

Hello!
I'm sorry for the bad experience you had,
The light fixture you purchased from our store exceeds the air freight standard due to its volume,
We have changed the shipping method for you and it has already been delivered,
We have contacted you via email regarding the return issue you mentioned.
You can do it through service@antizer.com Contact us anytime

Antizerlighting Service Team

Noté 1 sur 5 étoiles

Delivery takes forever, not sure about the product

I cannot say anything about the product itself- it looked beautiful on the photos and the price is nice, as well.
However, I asked for fast shipping and I was reassured I would ge the lamp soon. Now I am already waiting for three weeks and the tracking link shows that the product has been loaded on the boat from China. No estimate time of arrival, no way to contact them. Hopefully I will receive the lamp before Thanksgiving, hahaha

9 octobre 2024
Avis spontané
Logo de antizer.com

Réponse : antizer.com

Hello, thank you for purchasing Antizer's product. Upon checking, we found that the lighting fixtures are expected to arrive at the port on October 12nd. Once customs clearance is completed, they will be delivered to your designated address within 5-7 days. The entire process, from your purchase to delivery at your designated address, is expected to take no more than 25 working days, which falls well within our shipping policy timeframe. If you have any needs, please feel free to contact us via service@antizer.com. Alternatively, you can open an instant chat window on our website to reach us.
Thank you for your feedback. In the future, we will provide you with faster transportation services
Wishing you a wonderful day.

Antizer lighting Customer Service Team

Noté 3 sur 5 étoiles

Nice Looking Light, But Needs Modifications To Fix Sagging Rings

We got the five ring light, but the two largest rings sag noticeably after assembly. No amount of tightening of the posts fixed the problem, and in fact the posts eventually strip out of their holes. We had to modify the design by adding four sheet metal screws to secure the two large rings. After these repairs, the light looks great, and we're really enjoying it!

6 mars 2024
Noté 3 sur 5 étoiles

The Chandelier Is Small

The chandelier is smaller than what it was portrayed in the photos. Even the measurements given in the description only mentioned the height of the chandelier . its actual width was not mentioned.

10 avril 2024

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