Any Gas Service Avis 

I booked a boiler and cylinder service on 23 July for £139. The engineer completed the job within 30 minutes. However, just a few hours after he left, I noticed multiple issues that were not present before the service. These included the heaters remaining constantly on, the boiler failing to heat water while displaying a fault code, and a drop in cylinder pressure. Prior to the service, everything was functioning perfectly.
I contacted Any Gas, and they arranged for the attending engineer to reach out to me. Over the next few days, the engineer requested photos, visual checks, and other information. He then claimed that there were several faults with my heating system. When I questioned why these faults were not identified during the service I had just paid for, he responded that the service does not cover all faults and that he hadn’t observed any issues at the time. He insisted the faults were pre-existing but simply weren’t apparent during the service. This explanation seemed absurd, particularly since he was suddenly able to diagnose faults from photos which he failed to identify while physically present. What kind of service was this?
What stood out was that, during our conversations, the engineer repeatedly mentioned he could fix the issues for an additional £69.99. This raised suspicions. My house is only three years old, and everything was working fine before the service. The first service was perfect and up until the engineer carried out the service last week, my boiler, google thermostats and cylinder all worked fine. How could these faults suddenly appear after the engineer left, and why should I have to pay extra to have them fixed?
A few days later, the boiler completely stopped working. When I called Any Gas again, I politely explained the situation to the customer service representative, hoping for a resolution. Instead, I was met with shocking rudeness. She offered me two options: pay £69.99 for a call-out or find someone else to do the job. She made it clear that this was not her problem. I was appalled when she told me to escalate or complain wherever I wanted, as it wouldn’t affect her. She then abruptly ended the call. It felt as though she had repeated this behaviour with other customers before, as her dismissive and rude attitude seemed rehearsed and natural. Furthermore, before presenting the two options, she persistently asked if I was willing to pay £69.99 for a visit in a week’s time, which seemed like another attempt to extract money for fixing an issue they likely caused.
This has been the worst customer service experience I’ve ever encountered. Is this how you treat returning customers while boasting about excellent customer service and a 5-star rating? A quick look at Trustpilot reveals numerous one-star complaints about your company. I am now left with a faulty heating system after paying £139, and your only response has been to demand more money. I will gladly take my business to a more reputable supplier whilst I take this up further as I do not want other customers to be scammed as well.

I was sent a reminder about my service, the booking process was quick and easy with plenty of available dates and time slots to suit. Engineer was the same as last year which is nice, he was tidy and professional throughout, he explained everything he did. Great service recieved.

Non nonsense service. Quick in quick out service. Boiler only 4 years old though.

He was arrived before the scheduled time but he informed me beforehand. He was a great person that you can have a good conversation with. He was done within half an hour. Couldn’t fault him.

We were given a time slot between 1 and 3 and Bal Basi arrived at 1.30.
As on previous visits, he was polite, professional, and respectful.
He explained what he needed to do and carried out the work with no fuss.
He talked us through how to operate the new hob.
He seems very kind and took time to talk to my dad.

Knowledgeable, very able, fixed our boiler problem directly.

A ⭐️ Service
• Respectful
• Knowledgeable
• Thorough
• Punctual
• Efficient

Bal Basi has inspected my boiler more than once and I am very satisfied with the service he provides.

Hope to see you next year!

We have just had our first year boiler service with Any Gas and l must say it was great the engineer was bang on time Bal was who did the service was a very polite and genuine young man will definitely use this company again 👍

Amazing service, so easy to book, very professional and polite gas engineer, certificate sent through via email before he’d left my house! I’d highly recommend this company

Arrived on time. Carried out service. Tidied up and left. All very efficient.
Same engineer as previous years. Top man. Highly recommended.
Why use another company as twice the price of Anygas for the same service.

Very honest, quick and transparent service. So easy to book online, although this year I got a reminder call and even a £5 discount if I made the booking over the phone. The price is super competitive. You also get a reminder about the appointment the day before with a 2-hour slot. The guy who did the service explained exactly what he was doing and even gave me some advice about the maintenance. Couldn’t ask for anything else really.

Great knowledgeable engineer. Great job.

Very friendly and always helpful
Great job

Thank you

A great service, the gas man was very professional and pleasant. He explained everything that he had done. Also a good price to 👍. Will definitely recommend.

Good service, Bal called before attending and talked through the service etc. very friendly and reasonable pricing too. Well communicated throughout!

Great service from AnyGas today. Would definitely recommend. The engineer, Bal, was punctual, polite and got the job done no problem. It's the second time I've used AnyGas and both experiences were positive.

Easy to book, engineer was knowledgeable and reliable. Very quick and easy boiler service completed.

Decent service however the management have also been in touch and offered very good customer service which was above and beyond what was needed. Looking forward to using them again

Very polite, efficient and in good time.