AO Mobile Avis 

Such an easy switch. And believe me you need that at my age. Instructions so helpful. All done and dusted with in half an hour.

The member of staff that dealt with my purchase, made everything so easy and was in every way courteous, polite, and professional..As a 71yr old gentleman who sometimes gets confused, and is often unsure regarding such things..the member of staff..was superb in how she helped me through things..step by step..A credit to your company..

I’ve been really impressed with AO Mobile The communication by email, especially when informing customers about network faults, is excellent. Not many mobile networks keep their customers informed, and I think that’s a great service.

On top of that, AO Mobile offers some fantastic deals, a UK-based call centre and EU roaming included. It’s great to see a network that combines good value, excellent communication and a great service. Keep up the good work, AO Mobile!

I have just had Josh phone me several times to help my understanding of how AO Mobile sets up sim cards and the way they charge. It is a pity this info is not seen before purchasing a sim card but the way they do it is fair and in some instances much better than some of the competition. The customer service and experience given by Josh was great. He is an asset to AO, and his expertise allowed both my wife and me to become satisfied customers.

Pricing excellent, love that it’s a UK based customer service centre and you get straight through without having to press a load of numbers. Couple of things can be improved, when ordering multiple SIM cards for family it would help to know who’s SIM is who’s. There’s no indication without contacting the call centre. Porting was 24hrs for 2 of the SIMS but 48hrs for the other 2, when you’re paying from the moment of order and not activation/porting that can be a little annoying. A mobile app would be great rather than online viewing. Advisors were super helpful with the above issues though.

Registered for a sim card. Got charged 4 days pro rata for service that did not arrive until 6 days later. Got billed for an additional sim for my wife which also arrived too late to activate as has already been billed for the next month by her supplier. So a £12.00 a month rolling contract first bill was £27.68! They refunded me the £3.68 but could not chsnge the bill for the 2nd sim as they are pre activated. Even though I had Lready paid the original provider for that month. Dissapointed

Great mobile network

Transfer didn't go entirely as planned.
Customer Service Team were very helpful and persisted until it was sorted out.
One suggested he would phone me the next morning and did.
Easy to access team without having to fight my way through a load of automated questions.

Mobile switch straight forward and with an eSIM very easy.

Well the new sim was not sent out and had some calls to ao mobile and it was left after more calls to speak to a lovely Lady that sorted it out straight away.i had to threaten to cancel

Super easy to Order and Download my e sim. Up and Running less than a Hour.
Used all week no issues. Super happy and saved Money.

Switch over was quick and simple.

Price is decent and really love the 1 month rolling contract.

Was able to use the roaming data over in Spain with no issues at all.

We signed up for two mobile phone contracts and the transfer from our old provider went through seamlessly. A really good value contract, including a European roaming allowance, on a 30 day rolling contract using Vodafone’s network. Perfect!

Can’t beat AO mobile for value £12 for 500g & unlimited calls & text . Add iPhone 17 for £17 a month it’s a no brainer when all the rest want to charge you a fortune ! .

The whole switch over to AO mobile from my previous provider was seamless, network is great and you absolutely cannot knock the price with AO membership! Would highly recommend.

An AO mobile app would be great too if thats on the horizon :)

I found it difficult to port my SIM card on line and contacted AO Mobile help! They were amazingly quick to assist and changed it to a physical sim which arrived practically next day. The helpful agent sorted it all out and my telephone number was ported very quickly and smoothly!
Today, because technology is a closed book, I misunderstood a notice I received and completely lost the plot! I lost various apps and my App Store and totally panicked and contacted AO help again! I received the most sensible and easy to follow set of instructions for all sorts of situations on my phone from a
most thoughtful lady - so useful that they are now tucked away in Notes for future reference!!
I cannot commend this service highly enough and can thoroughly recommend AO Mobile help.