Excellent service. We had two spaces in our new house which we have converted to airing cupboards. We followed the measuring guide on the website and ordered the shelving. All delivered on time. Excel... Voir plus
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Excellent service and quality! I’m very pleased with the bespoke shelving from Apex Bespoke Carpentry. The shelves were made to the perfect size and fit really well in my storage room, making much... Voir plus
Absolutely superb! I am so pleased I bought custom made shelves for my cupboard to replace the ones i bought from a well-known high street retailer because they fit properly and make full use of... Voir plus
Re: Shelving for an airing cupboard Excellent workmanship. Kept in contact, providing updates on progress. Delivered the product on the date stated.Strongly recommend this firm.
À propos de l'entreprise
Écrit par l'entreprise
Apex Bespoke Carpentry Ltd specialises in handmade, bespoke wooden products. We offer a range of customisable furniture, including easy to install airing cupboard shelves.
Coordonnées de contact
Royaume-Uni
- apexbespokecarpentry.com
4,9
Excellent
267 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Top service for bespoke MDF
Exactly the right size, simple website and delivered quickly. Perfect!
26 septembre 2025
Perfect size - made to measure
Came with wooden supports and screws as an extra- which I wasn’t expecting
26 septembre 2025
Perfect shelves
I couldn't have made the for the price and exactly what was needed in a empty new build house.
4 septembre 2025
Really love our new shelf
Really love our new shelf. Would highly recommend this company !
2 septembre 2025
The product was exactly what I I…
The product was exactly what I I ordered and delivered in quick time
1 septembre 2025
Excellent product
Excellent product, quality finish, on time delivery and easy to install.
28 août 2025
Excellent service
Excellent service, clean cut to measure shelving, quick response on emails too. Thank
28 août 2025
I wanted a chopping board made from a…
I wanted a vegetable preparation board made from a single piece of walnut, not pieces glued together. They made one and I'm very happy with it. Good communication, price and service.
27 août 2025
Ideal for new build storage solution
We bought one shelf to see how we got on and ordered two more as soon as it was up. Great quality and easy to fit. We had a cupboard above the stairs in our new build that we can now fit twice as much into.
26 août 2025
Glee ordered shelves for our airing…
We ordered shelves for our airing cupboard. We found Apex online and made an order. The shelves are great quality and fitted perfectly. Thank you for not only a great product but also the quick delivery and good service
26 août 2025
Deliberately misled
Yes, I needed to do some shelving at my new house and bumped into this company. I never compared them and they were good following me up to acquire from them - even sending me a link of what I wanted and payment link.
However, this was where it went wrong: as soon as I paid, they stopped every correspondence. I received the woods and found out that they were mostly bent. I made contact and not until I submitted my review did I get a response - and without an apology.
I’ve used more glue than normal to close some gaps, but in all wasted more money and some shelves collapsed with damages to my plasterboard wall.
Having spent close half a grand, I wasn’t expecting an ill relationship. I had to buy a replacement set elsewhere to make up my losses. For me, I feel being sold bad woods and communication avoided with me.
From their latter email communication, it was suggested to have sent me an email to address my concern, but got none - never had a reply or request for pictures for my experience - and I’ve asked for any such reply to be shared here. The set-up instruction was also to solely use wood glue on plasterboard, not with fixings.
They have persuaded me through an email to take the review down, because they are a small business. They’ve also accused me of having it installed and claiming free money. Additionally, they feel it’s what I do to other businesses. Anyway, I spent close £500 without asking for help. I’ve received emails on this matter more than I did when I was purchasing and none when I needed help.
There was nothing personal, just a review. I know there is an integrity to protect, but would have worked best when I needed help.
If Trustpilot wants to see the full email communication between us and why they are claiming defamation, kindly ask. I guess the changes are to hide some of the causes and facts, or integrity recovery.
12 août 2025
Avis spontané
Réponse de Apex Bespoke Carpentry Ltd
Hi Tup,
You emailed on 7th August & asked me to send you a bespoke order link, I did this, you asked for a delivery date, I gave you a date 2 working days later, you were sent an email with tracking information and the shelves were delivered on the date given. Two weeks later you contacted us to say 'your woods were bent' I wasn't sure what this meant and asked for pictures, that was nearly a week ago and I have received no pictures.
This morning you left the review and I contacted you by email again requesting pictures to show the bent wood, I have not received any images from you but after our communication I now understand that you attempted to install the wall battens using only glue and not the screws or wall plugs provided by us, even though the instructions we provide direct you to use the screws. The shelves are made from wood and are too heavy to be only supported by glue, this will be why they keep falling off and that will be what is damaging your plasterboard. Our instructions are actually on the shelf product page and I do feel they are clear enough.
I believe I stated that I feel your review is unfair and damaging to a small business, due to the fact that you have not followed our advice or instructions and are consequently blaming us for the issues that have followed for lack of doing so. I appreciate that you spent almost £500 with us, but as I explained in my emails that if you install the battens as directed in the instructions then there is no issue to be had, even if the wall battens are bent as you say, screwing them into the wall would pull them in straight.
Also, we have been operating for a couple of years now and in this time we have had orders damaged in transit and one of the first things customers tend to do is send images of the damage, and as you can see from our lack of negative reviews we always manage to resolve these issues. I reached a point in our communications where I could no longer believe that there was an issue with 'bent wood' due to your inability to evidence this, you instead defaulted to asking me to provide screenshots of previous emails and our instructions, and finally suggested 'I can come to your house and inspect, if I'm brave enough' hence why I have ended the email thread with you.
Ashleigh
Good quality shelves
Good quality shelves and easy to install in airing cupboard creating much more space!
6 août 2025
High quality material swiftly delivered
Very quick delivery. High quality product. Only additional point I would have valued was more assistance / guidance re assembling against plaster walls. Glue did work but plaster plugs would have been helpful
5 août 2025
Good product and service
Well made. Sizing exactly as specified. Easy to fit. Speedy delivery. As with virtually all timber these days there are a few knots - hopefully they won’t ooze resin as I don’t intend to paint the shelves.
1 août 2025
First class from order to delivery.
First class from order to delivery.
Excellent quality shelving that fit perfectly 👌
1 août 2025
I ordered 3 made to measure Shelves …
I ordered 3 made to measure Shelves they arrived within two days of ordering and came exactly to the size I requested, the product is excellent and to a high quality, the customer service is outstanding I had to request an additional side baton without any problems they kindly sent me the item at no extra cost , can’t recommend this company highly enough
31 juillet 2025
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