Aphrodite Avis 

244
•
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic place couldn't fault it Staff were really good Good service when we required it hot tub ready when we arrived lovely stay

Noté 5 sur 5 étoiles

Brilliant service from Aphrodite as always. Bought online from them many times now and always get quality clothing that’s well packaged and quickly delivered. Just recently purchased a stone isla... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great choice of Stone Island products. Great communication, product wrapped with care and boxed. Super fast delivery, received within 25 hours of placing order at no additional cost. Well done to all... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Class store purchased cp company 24/1 khaki polo store were spot on and quality garment buy all my stone island cp company paul smith clobber from here Staff excellent and friendly use the online... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Aphrodite was established in 1994 with the goal of providing the North East with the finest designer menswear and footwear from carefully selected brands such as Stone Island, Paul Smith and CP Company. Through the years we have pushed forward and evolved, launching aphrodite1994.com in 2007 to take our vision to the world at large. We now welcome regular customers from across the globe as well as an expanded and eclectic selection of brands, including Canada Goose, Moncler and New Balance among many others. Whether online or in our store, we remain true to our core beliefs: supplying the best products with the best possible service.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

244 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(244)

1 avis reçu au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Ik zou hier niet meer iets kopen

Ik zou hier niet meer iets kopen. Levertijd 2-3 werkdagen ruim overschreden. Toen ik het bestelde eindelijk ontving, was het niet wat ik besteld had. Retourneren: je moet echt een retour uitprinten, want digitaal gaat dat niet. Het bedrijf is slecht bereikbaar. Jammer, het zou zo leuk geweest zijn, leuke cadeautjes voor een leuk prijsje.....

29 janvier 2022
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hallo, bedankt dat je de tijd hebt genomen om feedback te geven over je bestelling. Alle levertijden zijn schattingen, zodra het pakket is opgehaald is het in handen van de vervoerder en helaas is de levering buiten onze controle. Neem contact op met ons team via - enquiries@aphrodite1994.co.uk, die u zal helpen uw vraag over uw artikel op te lossen. Onze excuses voor eventuele teleurstelling. Uw feedback is waardevol en zal in de toekomst in overweging worden genomen. Dank je - Aphrodite

Noté 1 sur 5 étoiles

Terrible company to deal with

bought something before christmas and returned it after 16 days as the post office had major delays. Wont give a refund just store credit had to get paypal involed hopefully they will side with me. Wouldnt recomend them to anyone customer service shocking. Can already imagine the hassle if anything goes wrong...

18 janvier 2022
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hello, thank you for taking the time to leave us a review. I am sorry to hear that you find our returns policy disappointing. Our policy states that orders delivered over 14 days from receipt of item can be accepted for a credit note or an exchange only. We did extend the policy over Christmas to allow customers more time to return their items, however our 14 day policy for a refund remained the same and this information was stipulated across the website, the returns form and returns policy flyer in each parcel. Our team review all feedback left by our customers and will be taking your comments on board. Thank you again for your feedback - Aphrodite

Noté 5 sur 5 étoiles

Fantastic Service

I ordered a pair of Carhartt pants from Aphrodite on Wednesday and they were delivered on thursday.
Beautifully packaged & presented in a box.
Return form was included should I not have been happy, but not needed.
Refreshingly good service Well done.

6 janvier 2022
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hello, thank you for your review, we appreciate your kind comments! 😊 Aphrodite

Noté 5 sur 5 étoiles

Ordered a belstaff jacket Tuesday 2nd…

Ordered a belstaff jacket Tuesday 2nd January late on in the day, got delivered Thursday 6th January, came in a lovely packaged box and I couldn't be happier with my purchase and Aphrodite 1994, will deffo be back!

6 janvier 2022
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Thank you for leaving your review, we look forward to you shopping with us again soon! 👍

Noté 1 sur 5 étoiles

2 orders, still no items

Twice we've ordered and both times nothing, items have been in transit apparently for 2 months, they've taken their money though and completely ignoring all emails we've sent absolutely appalling

31 décembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi, thank you for leaving a review. I am sorry to hear this, we would like to assist with getting this query solved for you, if you could please contact us directly via email at enquiries@aphrodite1994.co.uk - one of our team will take on this matter. We look forwarding to you contacting us to get this resolved. Kind regards, Aphrodite Clothing

Noté 5 sur 5 étoiles

This is not a scam

This is not a scam, after my order I read some of the reviews left on here. I was worried it wouldn't come.
It did come on time and in a lovely box with plastic authentication card aswell. Good price and good quality thank you.

24 décembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Thank you for your lovely review. We look forward to you shopping with us in the future. :)

Noté 5 sur 5 étoiles

Aphrodite1994👍

Ordered Thursday, arrived Friday & used Klarna pay for peace of mind. Great service. 10/10 👍

18 décembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Thank you for your feedback, we appreciate your comments 👍😎

Noté 4 sur 5 étoiles

Good service and want it sort issue

Had issues ordering because of the company who ran the website but the staff did all they could to try and sort things out and once it was corrected delivery was excellent.Wanted to help and get their orders sent and would definitely shop with them again because of this alone

14 décembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hello, I am sorry that you experienced some technical issues on our website. I am pleased that our dedicated team were able to resolve this for you to check out successfully. Everything is handled in house here and your feedback will be passed on to our team. 🙂

Noté 1 sur 5 étoiles

SCAM.....this company they take money…

SCAM.....this company they take money and never send the goods I bought a necklace online thinking it will arrive 4 weeks max as it says on there website 2 to 4 weeks for shipment to UK and now ALMOST 7 weeks and still nothing I emailed them asking for refund and they refusing to do it so basically they said when I receive my item and once its been inspected they will concider a refund.send me email saying that good been sent when I checked tracking number they just sent it 2 days ago 5 weeks after I originally ordered so people avoid these Complete scammers and don't fall for their traps. Avoid at all cost. That Website is just as fake as them..

11 décembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Good Afternoon Joanne,

Thank you for taking the time to leave us a review.

I have searched your name in our system and cannot find anything under these details however we have been confused in the past to another business with a similar name 'aphrodites' who sells jewellery.
We are a men's online retailer and have a store in North East of the UK

Please feel free to get in touch so we can look into this further for you at: customer.service@aphrodite1994.co.uk Thank you-Aphrodite Clothing

Noté 5 sur 5 étoiles

My coat came in a beautiful box

My coat came in a beautiful box. The fit is perfect!

30 novembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi, thank you for your kind feedback. We are pleased to hear you are happy with your recent purchase! 😊

Noté 5 sur 5 étoiles

Highly Recommend

Excellent Service as Usual and a Quality Stone Island Panama jacket!! Really Pleased with it and a Great Fit too!
A Safe Super Fast Delivery/Boxed Package Also and will be back again in the Near Future for More Quality items!
Great Job yet again 👍
Cheers
Mark Swinford

19 novembre 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Thank you for kindly leaving this review. It is great to hear you love the item and we look forward to you shopping with us again! 😁👌

Noté 1 sur 5 étoiles

I ordered the same stuff three times

I ordered the same stuff three times, every time they send me an email after a few days that there was some sort of problem with my payment .. even though there was nothing wrong with my card and my money had left my account.. really disappointing and time consuming .. I guess I am going to order it somewhere else now..

22 juin 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi, thank you for taking the time to leave us a review. We are sorry that you found your experience dissapointing. We do all that we can to protect our customers and sometimes we are advised to cancel orders by our third-party security company due to the information provided on the order. I am sorry for any inconvenience. Kind regards, Aphrodite

Noté 1 sur 5 étoiles

Delivery times way off

Delivery times are a bit misleading....ordered April 21st 2021 and still not arrived...also the confirmation of purchase order states deliver times as:

Shipping Deadlines:
Canada & United Kingdom: 6-15 Business Days

If i knew it was coming form China i would have looked else where

21 mai 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi Rikki, thank you for your feedback.
We only have 1 Store/Warehouse which is based in Sunderland in the UK and all items are shipped direct from ourselves. Delivery times can be found on our website here - https://www.aphrodite1994.com/delivery.
Kind Regards, Aphrodite

Noté 5 sur 5 étoiles

Amazing customer service! Highly recommend

It was my first time using Aphrodite and I have the say the whole experiance was easy abs great! I ordered a card holder and within two days I received the item which was unexpectedly fast, especially during these times where companies are extending their delivery dates. Unfortunately the item was damaged, through no fault of their own abs when I contacted their customer service team I was put in touch with Rachael,
Dispatch Team Leader and she was amazing! She was so helpful, so quick to respond to my emails and very kind.

I cannot recommend this company more and I will defiantly be purchasing from here again!

15 mai 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Thank you for taking the time to provide this great feedback, I will be sure to pass this onto Rachael and the rest of the team!
We look forward to you shopping with us in the near future. Best Wishes, Aphrodite Clothing

Noté 5 sur 5 étoiles

I purchased a pair of Jeans

I purchased a pair of Jeans. They were delivered on time and in excellent condition with quality packaging which showed that the product was cared about. The price was also competitive. So very happy to recommend.

5 avril 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hey Nick, its great to hear that you are pleased with the delivery of your order and our packaging! We hope you continue to shop with us in the future!

Noté 5 sur 5 étoiles

Faye - Aphrodite 1994

I was dealt with by a very helpful, happy and well informed lady called Faye.
Faye was able to deal with my case promptly, efficiently and professionally and found a perfect solution for me.
Thank you Faye.
Mark.

18 mars 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi Mark,
Thank you for taking the time to leave us a five star review and for the great feedback.
This feedback will be passed on to Faye and the rest of the team and we hope to have you shop with us again in the future!
Kindest regards,
Aphrodite Clothing

Noté 1 sur 5 étoiles

Penalised for having to self-isolate.

During the lockdown online retail has been a lifeline for smaller businesses.
Government guidelines on isolation and lockdown restrictions have seen retailers extend return periods for up to 90days. Fair and reasonable.

Extremely disappointed with Aphrodite 1994s customer service, they have a small returns window (14days) and would not consider authorising a refund for my return, despite me being forced to self isolate.
Shameful exploitation.

12 mars 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi Meena,
Thank you for leaving us a review today.
We are very sorry that you feel this way about our return policy, however, all of our customers are made aware of this policy before placing an order.
This information regarding returns is stipulated across our website, as well as on the return form provided in each order.
Again, we are sorry to hear you are disappointed with our policy and we hope that this will not put you off shopping with us in the future.
Kind regards,
Aphrodite Clothing

Noté 1 sur 5 étoiles

Shop somewhere else!!

Shop somewhere else!!

Agree with the previous comments regarding the returns.

Had two unworn items from 2 different retailers that due to Covid were late Christmas gifts. Unfortunately, both needed to be returned. One company offered a credit note so long as the item still had the tags on and was in the required condition. Aphrodite on the other hand said sorry the item isn’t suitable but tough luck.
I understand not offering a refund but seriously, what awful customer service. Safe to say I will never shop here again and will make sure to drive as many people to avoid it as possible!

23 février 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi David,
Thank you for taking the time to leave your review.
We are very sorry to hear that you are disappointed with our returns policy.
Our Christmas Returns policy gave customers until 8th January 2021 to return items for an exchange or a credit note.
This policy was stipulated across our website and we feel that our customers were made aware of our policy before purchasing.
Again we are sorry to hear that you do not wish to continue shopping with us in the future.
Kind regards,
Aphrodite Clothing

Noté 1 sur 5 étoiles

Don’t bother using them.

Don’t bother using them.

Much better service and a much better catalogue on other sites such as EQVVS, Flannels, End clothing.

23 février 2021
Avis spontané
Logo de Aphrodite

Réponse de Aphrodite

Hi Matthew,
Thank you for taking the time to leave us a review.
We are sorry that you feel this way about our service.
However, our store is always up to date with the finest menswear and footwear from carefully selected brands and we hope that yourself and our future customers will browse our store when next shopping online as we provide a range of products to suit all tastes.
Kindest regards,
The Aphrodite Clothing Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus