Appliance Repair Expert Avis 

Absolute Scam—Avoid at All Costs!

If I could give this sham of a company zero stars, I would. Dimitriy Polidva should be ashamed to have his name attached to this disaster. This isn’t just bad service—it’s straight-up fraud.

Their so-called “technician,” Kamal, couldn’t change a lightbulb if his life depended on it, yet somehow he managed to double-charge us before vanishing into thin air. And good luck getting help—when you call their outsourced excuse for a customer service center, you’ll quickly realize that their only job is to stonewall you until you give up. No solutions, no accountability, just a black hole of incompetence. Eventually, they’ll just stop answering altogether.

And the cherry on top? Their voicemail proudly claims they “pride themselves on customer service.” Maybe they mean they’re proud of not having any, because that’s the only thing they’re consistent at. I’m already looking into legal action because this level of negligence should be criminal.

Stay far, far away from this joke of a company. Lesson learned—next time, I’ll do my research before trusting a “fix-it” scam operation like this one

Avoid this company, highly unprofessional and possibly a scam.

I contacted this company to fix my dishwasher, and it has been an absolute nightmare. Wes, the only technician servicing Burlington, has been “fixing” my dishwasher for almost a year. He initially claimed that my dishwasher needed a part, asked me to pay in advance, and then took months to get back to me despite multiple follow-ups.

When he finally showed up, he installed the wrong part, which was not my fault, and my dishwasher still didn’t work. Instead of taking responsibility, he then claimed another part needed to be replaced—at an additional cost.

This experience has been frustrating, costly, and completely unprofessional. I strongly advise against hiring this company unless you want to waste time and money.

This company was THE WORST. They sent a service person five days after our initial call. The person took apart our machine, and then said they had to order a part. They said the part was late, and it took another visit because they didn't have the right part. Five days later, when the service person was finally supposed to arrive, they were two hours late and they still hadn't got the part yet. Then someone else called to say the technician wasn't working for them anymore. DO NOT use this company.

First, you can only book an appointment online, but no one can help you in person. Despite there being at least six different phone numbers to contact, customer service is nonexistent. This should alarm you… Second, though you have the option to cancel the technician's visit not less than 3 hours in advance, it does not mean what you may think—this is not a real option... Third, even though no one ever came to your house, they will email you an invoice for “Diagnose and Repair of Electric Appliance” (attached). After a week, you'll get “your final warning regarding the unsettled balance on your account with Appliance Repair Expert. Ignoring this notice may lead to legal proceedings and additional costs. To discuss a payment, contact our billing department at 6474788363” (attached)... However, as I've said, none of their phone numbers ever get answered... New development, 14 months later: Initially, I called this company a scammer, but in fact, they are criminals. To steal my money, they engaged a collection agency, Dixon Commercial Investigators, which sent me an ugly letter in January 2026. It did not help them... On March 27, 2026, they complained about my review on Trustpilot, which asked me to “provide some extra information within 3 days.” I provided it promptly. On March 31, I received a letter from Appliance Repair Expert’s manager, Alex Gill, saying, “I want to sincerely apologize for the situation you’ve experienced. After reviewing your case and the details you’ve shared, I can confirm that this should not have happened, especially given that the appointment was cancelled and no service was completed. Regarding the collections matter, we will take full responsibility for resolving this. I will personally ensure that your account related to invoice #84469 is removed from Dixon Commercial Investigators and that no further collection actions are pursued.” On April 11, I received a letter regarding the same issue from another collection agency, In-House Receivable Services Ltd. That is, Appliance Repair Expert lied to both the collection agencies, saying I owed them money, and to me, saying “no further collection actions are pursued.”

My Frigidaire Freezer (just off warranty) was leaking on the left back side. The repair person said I needed a new ice maker. He never got back to me for a month and when I reached out to him he said he was waiting for a valve that was on back order. I checked with Reliable Parts and found the parts in stock. I then called another repair service who came out and diagnosed the problem as a known issue with the freezers and it was NOT the icemaker. Appliance Repair Experts are NOT to be trusted.

"I'm absolutely thrilled with the exceptional service I received! 🛠️ The technician was punctual, courteous, and incredibly skilled. He quickly diagnosed the issue with my fridge and had it up and running in no time. His professionalism and attention to detail were impressive, and he even took the time to offer valuable advice on how to extend the life of my appliance. The price was very reasonable too! 👍 I'll definitely be recommending them to friends and family. 5 stars ⭐⭐⭐⭐⭐, hands down the best repair experience I've had!"

I had a very disappointing experience with this service. A technician came to examine our oven, which was not heating. He provided a diagnostic based solely on visual inspection, without checking any components. He suggested replacing the control board, which would cost $740 plus taxes.

When I asked how he could be so certain without a thorough check, he simply said he knew by just looking. The visit cost me $100, and I feel it was wasted.

Without checking all the other parts that could potentially be causing the problem, how can I trust that replacing the control board will actually resolve the issue? There’s no guarantee it will work, especially since he didn’t test other components, like the heating element, for example.

I would recommend avoiding this company.

Technician came out in September and charged $100 for the initial visit, which was supposed to be discounted from the cost of repair. They said they needed to look up the cost of the part. They never got back to me or returned any phone calls or texts after that. Followed up with the website several times; got a response via email or an agent on the phone each time who assured me they would follow up, never got a response from that either.

I had these people come to look at our washer. Supposedly diagnosed the issue, so I proceeded with the repair. The repair was not the issue. The service tech said he needed to contact Whirlpool to figure out the issue. It has been three weeks and after 4 separate conversations with the customer service people (3 times with Ben and once with Alex), I have never been provided with an update on what they are going to do. The service tech has not even bothered to respond to my multiple texts. I would give this company a big fat zero rating if I could. They are happy to charge three times more than all the local companies, but then take the money and run without actually doing anything. This company is a joke. Don't waste your effort, time, or money on these clowns.

I do not recommend this company. They do not speak or understand English. I paid $150 to be told the problem I had didn’t exist and when it reoccurred, I was somehow scheduled to have something entirely different repaired. Then when I cancelled, they tried to charge me for the repair.

My washer drain motor stopped working so I contacted appliance repair experts - they where fast to get back to me and schedule a diagnostic very quickly.

1. The diagnostic visit was quick (less then 15min), the tech spun the drain motor and said it was the problem (didn't try running the washer at all). He said he would order parts and left without taking down notes (such as my washer model)
2. The second visit was ad hoc on a Sunday - but being only a couple days after the diagnostic I was excited to get my washer fixed. He took the washer a part and then realized he brought a part for the wrong model. He told me he would be back later on in the week.
3. Third visit was a week later (after I texted him several times for an update) - he came back with the part and replaced it. He put my washer back together - plugged it in a brand new error code for washer door came up. He said the washer was broken and he couldn't fix it. I pointed out that this is a brand new code I've never seen and it only came up after he worked on it. He said he would come back with his colleague who has experience on Bosch washer.
4. Fourth Visit - after following up throughout the week I finally received an appointment for a Sunday repair. They no showed. When calling their dispatch for an update it went to voicemail. When my wife called to schedule a new visit they were quick to call her back.

Fridge was not cooling. Freezer was

I was told over the phone that the visit was $89 + tax and that the technician would quote the repair once on site. If I decided to go ahead with the repair, the service all fee was waived. So far, so good.

The technician showed up on time. I was expecting the quote for the repair before it was done. Instead, the technician said: "It's done".

I received the invoice with no details whatsoever of the work that was done without authorization. I called to request the details and the invoice came back with the following information:
"Explanation of the issue: main part is not cooling"
"Description for the work done: circulation issue"

Don’t trust them, customer service is horrible and stop picking up. They picked up right away when I tried booking an appointment but stopped answering my calls.

This company has zero credentials, will take your money without delivering the work you paid for and will literally run away when you try to ask for a refund. Stay away at all costs! We got scammed big-time and their “employee” ran away from our place after we pushed for a refund and misrepresented himself to be the “owner.” They will also block your phone number immediately so I had to use another number to get in touch with the “Ontario” office. They blocked that number as well. Just never call this company for any repair. Check their BBB profile and if you are a victim, file a police report, file a fraud complaint at Canadian Anti Fraud Centre and most importantly, dispute the transaction with your credit card company so this Appliance Repair Expert will be on the credit bureau’s radar and hopefully remove their licenses to have terminals.

This company is a complete scam. They do not exist on Google reviews or the BBB website. We had a tech out to repair our fridge, he installed a part that did nothing and now they are screening my calls to try and get the issue resolved. We are out $600.

UPDATE: In December (1 year after the original issue) the company contacted me to offer a refund and resolve the issue. After the initial communication, they have been completely unresponsive again and will not return any communications to resolve this issue).

Ridiculous company complete scam
When they came to fix dishwasher charged $259.00
Never knew what they were doing and never worked right
Phoned for one and half hours to have them come back and repair
Finally called back Booked appointment
Tried to call ten minutes later and cancel after I read other reviews not on their website again after an hour to get through they sent me $100.00 bill through email

Want to update!! I went online later in the day and tried pay the $100.00 cancelation fee would not let me wanted just to be done with them
Someone from their customer service called and said they would waive fee if I went on their website click on Google business reviews and leave a 5 star review It`s obvious their reviews are bogus I never could pay online ended up sending e-transfer for people who want to pay to get rid of them

I had a very frustrating experience with this company. I called to get my fridge fixed and they offered a diagnostic service, stating that the $144 fee would be waived if I opted for the repair. I waited for them to follow up about the repair, but despite calling 20 times, I couldn't get any response.
Eventually, I reached the technician who had come to assess my fridge. He informed me that it needed a gas refill and I asked him to notify the office that I wanted to proceed with the repair. Instead, I received calls from three different representatives, all from the same customer service team, who ultimately told me they don't offer HVAC services.
I felt completely abandoned after they "diagnosed" the issue, which took like 10 minutes, without any follow-up on repairs or recommendations. They should have clearly stated that they don't handle HVAC work. I even mentioned that I suspected the problem was a gas top-up when I initially called

Overall, I found their customer service to be lacking in accountability, honesty, and responsiveness. I would rate them 0 stars in all areas.

Note: I had another contractor take a look at my fridge and the diagnosis and repair isn’t what they said.

They go by many different names and they don’t have “appliancerepairexpert” as their Google registered business in order to avoids the negative reviews from their disappointed customers

Avoid them!

Attempted to cancel Technician no call back no email response. Now getting threatened to be sent to collections

sent a technician to replace a malfunctioned stove top element. It was a 3000W/1400W(which i did not know until much later) and they put in a 2500W/1200W. it was until some cooking were done and my wife noticed that the cooktop did not give sufficient power, requiring more time and finished with undesirable results. We then made other enquiries and realized that it was the part that was incorrect. We put in the correct one and requested to be reimbursed the cost of the replacement which we believed is more than reasonable and yet they ignored our message completely.

Worst company ever. I had to cancel 24 hours before the appointment and they sent my bill (for no actual work done) to a collection agency. It's been 18 months and I'm still getting harassing emails.