Appliance Shop Morecambe Avis 

Would have given zero stars. Company is now under opus llp as gone into liquidation. They never notified me my order wouldn’t be delivered. Even prior to this, no notification of circumstances even though I had been calling and trying to make contact with them prior to their closure date. Now having to try to claim back
And via the bank if possible

Ordered an oven early February for next day delivery, I received a phone call saying they were waiting for delivery from Germany and it would be another month. When it came to my next date for delivery, they said it would be another month. Then the same happened again. When I heard nothing from them in May, I tried to make contact on numerous occasions and wasn’t able. I then made a section 75 claim from my credit card company.

Avoid like other review, had to contact bank for refund, looks like not trading anymore.

Over a month late, zero communication, and completely ghosted. AVOID AT ALL COSTS!!!!!

My partner (Hubert) ordered an oven on 13.04 with an expected delivery date of 16.04. On 14.04, we received a call stating the item was out of stock but would be delivered in 2 to 3 weeks Absolutely unacceptable, but ok.

​It has now been over a month. We have received no oven, no updates, and zero communication from them.
I have been trying to contact this company for over a week...it's impossible! Their phone line only plays a recorded message saying they are closed—no matter what day or time you call. Furthermore, emails sent to their sales address bounce back as undeliverable, and customer service completely ignores multiple messages.

​I am currently 36 weeks pregnant and dealing with the immense stress of a missing essential appliance and a company that has seemingly taken our money and vanished.
I expect immediate delivery of our oven or a full refund. If this is not resolved immediately, we will be forced to take formal legal action. Absolutely appalling customer service. AVOID THEM.

All good, free and prompt delivery and good price.

excellent service, as previously

I had a very frustrating experience with this company. Items are shown as available to purchase, and payment is taken, but after ordering I was informed that the product was not actually in stock.
I was then given delivery dates that were repeatedly delayed. Each time the promised date arrived, it was pushed back again with new assurances that the item would be available soon. This cycle continued multiple times.

The prices may look attractive, but in my case they were accompanied by unclear stock availability and constantly changing delivery promises, which caused a significant waste of time.

I would strongly recommend checking actual stock status and delivery timelines carefully before ordering.

I honestly don’t know where to begin. What should have been a simple purchase turned into weeks of stress, disappointment, and feeling completely let down.
We ordered a range cooker on the 27th of December, excited to finally replace our old one. The company proudly calls itself the “In Stock Appliance Superstore”, so we trusted the promised delivery date of the 8th of January. But that trust vanished quickly.
The delivery was pushed back — first to the 16th of February, then again to the 26th — despite us already arranging and paying for a fitter. Each delay meant more time without a proper cooker, more disruption, and more frustration. It felt like they simply didn’t care how much it was inconveniencing us.
And then, when the cooker finally arrived, it wasn’t even delivered by Appliance Shop but by AO.com. We had paid for our old cooker to be taken away, but the AO driver refused, saying they hadn’t been paid to do so. After everything we’d been through, hearing that was like a punch to the gut.
We contacted Appliance Shop, hoping for some kind of help or even just understanding. Instead, we were met with indifference. In the end, we — two pensioners — had to struggle to move the old cooker outside ourselves. It was exhausting, stressful, and completely unnecessary. They did eventually refund the £24.99, but honestly, it felt like the least they could do.
Their slogan promises items “in stock.” But when a company advertises something it knows isn’t available, the Advertising Standards Authority considers that misleading, unfair practices or bait advertising, which in the UK is unlawful. Because of how we were treated, I will be forwarding this experience to both the ASA and Trading Standards.
I wouldn’t wish this ordeal on anyone. My genuine advice? Please, stay clear of this company.

Thank you, for the first-class service, from ordering the appliance to delivery.

Plus upgrading my order to a better quality of machine.
All in working order

Ordered a washing machine this morning. Delivery notification came through stating delivery tomorrow. ( next day) Great.

Moments later, i then received a call from the Branch Manager at Morecombe where he said they are out of stock and delivery will be within 10 days. I was shocked.

I explained to the Branch Manager the primary reason for placing the order with them was the next day delivery.

He stated that their delivery date wouldnt have confirmed next day - he was very wrong as my notification clearly states tomorrows date ( next day)

Given the tone of his voice i decided to opt for a full refund, only to be told it will be in my bank within 3-5 working days.

I then asked about escalating the issue and sharing my dissatisfaction to someone in authority, i.e a Director. He said this is not possible and that if i have a complaint to send it through the customer service team and they will respond.

In summary, i placed an order for an Indesit washing machine based on a confirmed delivery date of the following day - as per my notification.

I was then contacted by the Branch Manager and told delivery would be upto 10days as they are not in stock.

The Branch Manager tried to convince me to swap the washing machine with a similar one albeit sharing that i may have to make changes to the door hinge configuration. Shocking situation.

I shared, that i ordered like for like with a next day delivery. The Branch Manager didnt seem to care.

Im out of pocket by approx £400 and wont get a refund for 3-5 working days. Cant escalate the matter unless i send an email to the customer service team and the Brach Manager dealt with this poorly.

My advice, shop elsewhere - i will never use these again.

Couldn’t be more happier with Appliance Shop, from first inquiry to delivery, excellent customer service and even down to the delivery guys, all in all very happy highly recommended

Somebody actually answered the phone and dealt with my enquiry Great! Item not in stock but obtained and delivered within a week. Lower price than elsewhere

Ordered a washer/dryer on line, paid for it and thought just wait for the delivery. Very disappointed to receive a phone call an hour later to say it was not in stock and could not be delivered for 14 days. Called them back and spoke to a very nice helpful lady who apologised that the web site said it was available to buy but didn't say it was actually out of stock. She then offered an alternative machine that was in stock and available, at the some price even thought it should be £20 more.
Felt this was very good service and offer so accepted it. Delivery was arranged but then talking to my tenant realised that it would not work. They were contacted again and very helpfully moved the delivery back by a day. The delivery people rang with a 2 hour time slot, arrived on time, carried right into the kitchen and could not have been more helpful. Overall a good experience and I will certainly return in future for purchases.

Great customer service and nice to talk to someone on the phone to make sure what you want is correct, a highly recommended company.

I purchased a premium Siemens iQ700 induction hob from The Appliance Shop, which suffered a spontaneous stress fracture in the glass after less than 11 months of normal use. There is no impact point or accidental damage—it is a clear material failure.Despite the unit being within the 12-month manufacturer warranty and the 2-year period mentioned in Siemens' own terms, the customer service team issued a "deadlock" email. They initially claimed the unit was over a year old, and when corrected, they simply refused to assist further, ignoring my statutory rights under the Consumer Rights Act 2015 regarding durability and quality.As a consumer, you expect a £1,740+ appliance to last more than 11 months. Their refusal to even arrange a manufacturer's inspection is unacceptable. I am now forced to pursue this through an independent inspection and the Small Claims Court. Proceed with caution if you expect after-sales support from this retailer.

This is my second purchase from this store in Morecambe, always have a good variety of appliances and at reasonable prices, Staff very friendly and knowledgeable goods delivered when they said and on time with pleasant driver and mate.
Would recommend this company to buy white goods from.

Excellent service from the Appliance Shop Morecambe, fast delivery and goods were as described. Very pleased with the purchase.

Bought an integrated fridge freezer.Very helpful and easy to talk to. Not to mention a great price and a 2 hr delivery window not the full day that is common practise.
Definitely use them again.
Thank you
Chris

I had a problem re sizing of a washing machine and I was aided to cancel/reorder a suitable machine very quickly and efficiently!. A refund between model prices was paid promptly back to me. An excellent experience. I would use this company again. Thank you.

Very helpful and excellent communication

I ordered the cooker on line, had a phone call within a couple of hours to say there was a delay on their delivery - which was not an issue as didn’t need it till the next week - delivered on time and the driver was very pleasant and considerate- would definitely recommend