The technician texted as to the time of his arrival, and he arrived on time, was friendly, worked promptly and sent pictures of the work areas.
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Lisez les avis des autres
Aptive hires some of the best people. They love their jobs and can communicate well with customers. They have knowledge and understanding of their position and are friendly and courteous.
L'entreprise a répondu
I recently had a service visit from Aptive, and I am very happy with the experience. My technician was incredibly thorough, focusing on seasonal pests like ants, spiders, and silverfish. They to... Voir plus
L'entreprise a répondu
Since day 1, we have requested to be "first" on the list, or early morning spraying. We have had about 10 services, and not 1 has been before 11am, some as late as 6PM. Techs all seem just fine, and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
7801 North Lamar, Suite E182, 78752, Austin, TX, Etats-Unis
- 15127102494
We overthink pests so you don't have to.
4,5
Excellent
208 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Richard informed me of the plan
Richard informed me of the plan, sent pictures after the treatment. Very thorough work.
2 août 2025
Réponse de Aptive Pest Control - Austin
Hi Danice,
Thank you for sharing your positive experience! We’re glad Richard was able to clearly communicate the plan and provide thorough service with helpful pictures after the treatment. At Aptive, we’re committed to delivering detailed, effective pest control and keeping you informed every step of the way. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Marilyn,
Thank you for your feedback! We know how important punctuality is, and we’re glad our team arrived on time for your service. At Aptive, being reliable and respectful of your schedule is a priority. We appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.
-Jasmine
Poor product quality and customer service response.
Poor product quality.
Poor customer service.
Poor communication regarding issues experienced.
I asked to cancel my service and my request was refused.
I tried to call the senior tech, left a voice mail and didn’t get a call back.
20 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Sandy,
We’re genuinely sorry to hear about the experience you've had. This isn’t the level of service or communication we strive to deliver at Aptive Environmental, and we completely understand how frustrating this has been for you—from concerns about product effectiveness to the difficulty getting clear support when you needed it most.
No customer should feel ignored or stuck when trying to cancel, and it's concerning to hear your voicemail to the senior service professional went unanswered. We take this feedback seriously, and we want to make things right.
Please reach out to us at socialmedia@goaptive.com so we can personally review your account, address your concerns, and work toward a resolution that reflects the kind of care and service Aptive stands behind.
Thank you for bringing this to our attention—we appreciate the opportunity to improve.
-Jasmine
Consistent service quality over the…
Consistent service quality over the four years I've used them. Even when different staff are involved they all bring the same excellent service.
17 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi William,
Thank you for your loyalty over the past four years and for recognizing the consistent, high-quality service our team strives to provide. We’re proud that, no matter who visits your home, the level of care and professionalism remains the same—that consistency is a cornerstone of the Aptive experience.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same dedication for years to come!
-Jasmine
1) A few days in advance
1) A few days in advance, Aptive sends me a text reminder about our appointment.
2) The service professional texts me when he or she is on the way to my house.
3) The treatment works well for our home.
23 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Robert & Laurie,
Thank you for highlighting these key parts of your experience with us! We’re glad our reminders and communication help make your service smooth and convenient. Most importantly, it’s great to hear the treatment is effectively protecting your home—that’s exactly what we aim for at Aptive Environmental.
We appreciate you being a valued member of the Aptive family and look forward to continuing to serve you with care and consistency.
-Jasmine
They do a good job thoroughly.The techs…
They do a good job thoroughly.The techs are compliant and know their customers and their needs.It’s easy to work with them.
16 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Coco,
Thank you so much for the kind words! We’re thrilled to hear that our service professionals have made things easy and personalized for you—that’s exactly the kind of experience we strive to deliver at Aptive. We appreciate you being a valued part of the Aptive family and look forward to continuing to meet your needs with care and thorough service!
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Sydney,
Thank you for your kind words! We’re so glad to hear our pest control service professionals have been consistent and attentive to detail—that level of care is exactly what we aim to deliver at Aptive Environmental. Your trust means a lot to us, and we look forward to continuing to protect your home with the same dedication.
-Jasmine
Customer service is tops
Customer service is tops, but haven’t been able to get rid of mosquitos.
19 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi David,
Thank you for your kind words about our customer service—we’re glad to hear our team has been responsive and helpful. That said, we understand how frustrating it is to still be dealing with mosquitoes despite our treatments.
Mosquito control can sometimes take a few visits to see lasting results, especially depending on environmental factors. We’re committed to working with you until you’re satisfied.
Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and schedule a no-cost reservice to help target those mosquitoes more effectively. We appreciate you being part of the Aptive neighborhood and look forward to resolving this for you.
-Jasmine
Deer spring
Always prompt and courteous. He always pays attention to areas i pointed out to him. If I ever see anything after he leaves, I can call and get immediate response.
9 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Cynthia,
Thank you for your wonderful feedback! We’re thrilled to hear our team has been prompt, courteous, and attentive to the areas you’ve pointed out. Providing that immediate response when you need us is something we take very seriously here at Aptive because your peace of mind matters.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same care and dedication.
-Jasmine
Outstanding
The helpful, personable, professional, technician Marcus and others, make the service experience amazing! Keep up the good work.
12 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Christine,
Thank you so much for the kind words! We’re thrilled to hear that Marcus and the rest of our team have made your service experience exceptional through their helpfulness, professionalism, and personable approach. We’ll be sure to pass along your encouragement—it means a lot to our team. We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with outstanding service!
-Jasmine
On time
On time, detailed follow up, timely communication. Good quality service. 4 stars because the text notifications does not have the information I am looking for.
8 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Rajesh,
Thank you for your honest feedback! We’re glad to hear our team has been punctual and thorough, and that you appreciate the quality of service from Aptive. We also appreciate your input about the text notifications — your experience matters to us, and we’ll work on improving the details we provide to keep you better informed. Please feel free to reach out anytime at socialmedia@goaptive.com with any questions or suggestions. Thanks again for being part of the Aptive community!
-Jasmine
Attention to detail was exceptional!
2 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi James,
Thank you so much for the kind feedback! We’re thrilled to hear that the attention to detail stood out during your service—at Aptive, we believe it’s the little things that make the biggest difference. It’s great to know our team delivered the level of care and thoroughness we aim for on every visit. We're grateful to have you as part of the Aptive family and appreciate the opportunity to protect your home!
-Jasmine
Friendly service and very professional
Friendly service and very professional. Appreciate all you did to keep our house bug free!
29 juin 2025
Réponse de Aptive Pest Control - Austin
Hi Daniel,
Thank you for your kind words! We’re so glad to hear our team provided friendly and professional service to keep your home comfortable. At Aptive, we’re committed to protecting your space with care and expertise, and it’s wonderful to know that commitment shines through. We appreciate you choosing Aptive and look forward to continuing to serve you!
-Jasmine
Not the usual co tact from technician
I knew we had an appointment for treatment. I could not be at home so I made sure pets were secure. There was no co tact from the technician before or after treatment. Therefore I could not ask him to treat for a specific condition. Usually they ask what to check for
27 juin 2025
Réponse de Aptive Pest Control - Austin
Hi there,
Thank you for sharing your experience with us. At Aptive, we truly value clear communication and thorough service, so I’m sorry to hear the service professional didn’t reach out before your appointment or check in about any specific concerns. We want to make sure every visit meets your expectations and addresses your unique needs.
If you have any particular issues you’d like us to focus on, please don’t hesitate to reach out directly at socialmedia@goaptive.com so we can ensure your next treatment is tailored just right. Thanks for being part of the Aptive family — we’re committed to providing the best pest control experience possible!
-Jasmine
Good attitude on your employees
Good attitude on your employees, service and courteous
1 juillet 2025
Réponse de Aptive Pest Control - Austin
Hi Abel,
Thank you for your kind words! We’re proud to hear our employees bring a positive attitude and courteous service to every visit. At Aptive, treating our customers with respect and care is just as important as delivering effective pest control. We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
for the price of service could get the…
for the price of service could get the same at 1/2 the cost!
18 juin 2025
Réponse de Aptive Pest Control - Austin
Hi Robert,
Thank you for sharing your thoughts with us. We understand that the value of a service matters, and we never take your investment in Aptive lightly. Our goal is to provide more than just a standard treatment—we offer comprehensive, eco-conscious pest control, detailed reporting, guaranteed reservices, and ongoing support from a dedicated team. That said, your feedback is important, and we'd love the chance to ensure you’re seeing the full benefit of your service. If you'd be open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can review your account together and explore how we can better meet your expectations. We truly appreciate you being part of the Aptive community.
-Jasmine
The Aptive crews are excellent
The Aptive crews are excellent, finding, treating and clearly communicating with pictures all treatments!! If an issue does arise, they’ll come out immediately to take care of any problem. Client focus and customer service is excellent!
27 juin 2025
Réponse de Aptive Pest Control - Austin
Hi there,
Thank you so much for your thoughtful feedback! We’re proud that our Aptive crews not only thoroughly find and treat pest issues but also clearly communicate every step—with photos—to keep you informed. Being responsive and client-focused is at the heart of what we do, and it means a lot to know you’ve experienced that level of service. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and attention.
-Jasmine
Where are my mosquito traps?
I haven’t had a problem in the past with Aptive but I do for this month’s service. The agent didn’t have any of the new mosquito traps. He instructed me to schedule a free follow up for the traps. I did, but the agent who was sent to me, also didn’t have the traps. I asked him to place me on a waiting list for the traps and have it brought to me when they come in… I’ve been waiting almost 3 weeks.
17 juin 2025
Réponse de Aptive Pest Control - Austin
Hi Johnny,
Thank you for sharing your experience with us. We sincerely apologize for the delay in providing the mosquito traps and for any frustration this has caused. At Aptive, we’re committed to delivering effective and timely solutions, and we understand how important it is to address mosquito concerns promptly.
We appreciate your patience as we work through the supply challenges, and we want to make sure you’re prioritized as soon as the traps become available. Please don’t hesitate to reach out to our team directly at socialmedia@goaptive.com, so we can personally ensure your follow-up is scheduled and completed as quickly as possible.
Your trust means a lot to us, and we’re dedicated to getting this right for you.
-Jasmine
Réponse de Aptive Pest Control - Austin
Hi Steven,
Thank you for your kind words! We’re glad to hear our team has been punctual, efficient, and pleasant to work with—that’s exactly the experience we aim to provide at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
Good Job!
Came as scheduled. Knew what to do. I wish Aptive would give workers an idea of the problems before they come. I also wish that company could give customer an appropriate time of arrival when scheduling—even if just morning or afternoon. Good job overall!!
14 juin 2025
Réponse de Aptive Pest Control - Austin
Hi there,
Thank you for your thoughtful and honest feedback! We’re glad to hear your service professional arrived as scheduled, came prepared, and delivered quality work—that’s the level of care we aim to provide at Aptive. We also truly appreciate your suggestions regarding better communication around appointment timing and passing along specific concerns ahead of visits. Feedback like yours helps us continue to improve the experience for our customers. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with reliable and responsive service.
-Jasmine
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