Great technicians doing the great work! However... The company seems to be on a quest to make it harder and harder to communicate with them: - No workable email support (only by phone) - No flex... Voir plus
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Établissement
Changer d'établissement472 Lindbergh Avenue, 94551 Livermore, California, US
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Always an easy service that doesn’t go unnoticed. I have a garden so I’m always making sure the area is clean and Aptive members have gone out of their way of cleaning up anything I had forgotten abou... Voir plus
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Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... Voir plus
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Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
472 Lindbergh Avenue, 94551, Livermore, California, Etats-Unis
- 14158432163
We overthink pests so you don't have to.
4,3
Excellent
345 avis
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Techs are great but scheduling by corporate office is terrible …
The technicians who come are always professional and ask about issues, addressing all my concerns. I’m giving 3 stars because I’m a bit disappointed with the scheduling process. First of all when I signed up I was led to believe service was monthly. It wasn’t until 6 months after signing up that I was told visits are fewer during fall and winter. I was having issues with rats and ants in January. Someone came on 1/27/26. I had no service in February, March or April. I finally went online to schedule myself and someone came on 5/13/26. Three and a half months had passed since previous visit. I just don’t think I’m getting the number of services I should for $155/month.
15 mai 2026
Réponse de Aptive Pest Control - Bay Area
Thank you for taking the time to share this with us, Linda. I’m really glad to hear that our team has been professional and attentive when they’re on-site and addressing your concerns.
At the same time, I’m sorry to hear your expectations around visit frequency and scheduling haven’t been met, especially during months when you were still dealing with rats and ants. I understand how frustrating it would feel to be paying a monthly amount while experiencing longer gaps between visits than expected.
We’d like the opportunity to review your service plan details and visit history so we can better understand how your schedule has been set up and ensure everything is clearly aligned with what was communicated. Please reach out to us at socialmedia@goaptive.com with your service address, and we’ll take a closer look for you. We'd be happy to help!
-Alexis, Aptive Care Team
Technician's are always very polite and…
Technician's are always very polite and tell you exactly what they are doing.
2 mai 2026
Réponse de Aptive Pest Control - Bay Area
Hi Connie,
We really appreciate you sharing this, and it’s great to hear our Aptive service professionals are consistently polite and clear about the work being done at your home. Keeping you informed and comfortable throughout the visit is a big part of how we operate, and we’re glad that comes through. That’s what "we’ve got this handled” is all about for us, making sure everything is explained, transparent, and taken care of so you never feel left in the dark.
-Jasmine, Aptive Care Team
Just get a bottle and do it yourself
Just get a bottle and do it yourself
The "will come back" if you aren't happy. If you call them within the 60 window they show up and say "what do you want me to do". This then starts your 60 days over.
Called to complain about this, I asked why am I paying for a monthly service if I haven't had service in 4 months. I was told "it's 60-90 days on average".
Overall the sprayers were super nice but customer service was very rude and unhelpful
If you send someone out for service provide the service, just obnoxious
We signed up for a 1 yr plan with a huge cancellation fee so I have to wait a few more months before dumping them
14 mai 2026
Réponse de Aptive Pest Control - Bay Area
We’re sorry to hear about the frustration with the service timing and how your concerns were addressed, Taylor. We understand how important it is for expectations to be clear and consistently met.
For clarity, the monthly payments simply spread the total annual service cost across 12 equal invoices. The total amount paid for the year remains the same, and is not a charge for monthly treatment since scheduling is based on the frequency associated with your plan. This really helps during the summer, when pest activity is prominent, and you may need additional treatments that would have previously required the full cost of a treatment to complete if scheduled outside of the re-service window.
If you’d like us to review your account or service details and ensure your remaining time with us goes smoothly, please feel free to reach out to socialmedia@goaptive.com with your service address. We’ll be happy to help!
-Alexis, Aptive Care Team
The service seems effective
The service seems effective.
After the last visit, however, I still found several spider web that hadn't been swept away.
7 mai 2026
Réponse de Aptive Pest Control - Bay Area
Thank you for sharing this feedback wth us, Glenn Brothers! I’m glad to hear the service itself has been effective, and I appreciate you letting us know about the spider webs that were missed. Details like that matter, and we want every visit to feel complete from start to finish.
Please feel free to email us at socialmedia@goaptive.com, including your service address and a day that would work best for us to return so we can stop by and handle this for you. We're here to help!
-Alexis, Aptive Care Team
they said they would come in the…
they said they would come in the afternoon when we were home .they came sometime inthe morning!
They never send the same guy....so he is a newcomer each time.
12 mai 2026
Réponse de Aptive Pest Control - Bay Area
Hi Ron,
We appreciate you sharing this, and I understand how frustrating it is when the timing doesn’t match what you were told, especially when you planned to be home. At Aptive, we aim to keep visits consistent and communication clear so you always know what to expect.
We’d like the opportunity to look into what happened with the scheduling and help prevent it going forward. Please reach out to socialmedia@goaptive.com so we can review this and make sure future visits are handled more smoothly.
At Aptive, we’ve got this handled, and that includes making sure your preferences are respected and your service is consistent.
-Jasmine, Aptive Care Team
Réponse de Aptive Pest Control - Bay Area
Hi Jean,
Thank you so much for the kind words and for choosing Aptive! We’re thrilled to hear that both the service and our team made a great impression. Creating a positive, dependable experience from start to finish is something we take a lot of pride in, and feedback like this really means a lot.
We’re glad we could make things smooth and straightforward for you, that’s exactly what we aim for, so you can feel confident everything is handled and taken care of. We truly appreciate your support and look forward to continuing to serve you!
-Jasmine, Aptive Care Team
I wish Luis would have given me more…
I wish Luis would have given me more than a 30 minute notice that he was coming.
He was very professional and pleasant when he was here. He got busy and took care of the outside.
He finished and sent me pictures of all he had covered.
8 mai 2026
Réponse de Aptive Pest Control - Bay Area
Hi Fay,
Thank you for sharing your experience and for choosing Aptive. I’m glad to hear Luis was professional, pleasant, and thorough, and that the photos gave you a clear view of the work completed.
We also hear your concern about the short notice before arrival. We understand how important timing is, and feedback like this helps us improve how we communicate moving forward.
At Aptive, our goal is to keep everything handled smoothly while respecting your time. We appreciate your feedback and the opportunity to serve you.
-Jasmine, Aptive Care Team
The work was done in a timely manner…
The work was done in a timely manner and was through.
8 mai 2026
Réponse de Aptive Pest Control - Bay Area
This is great to hear, Barbara. We’re so glad that the treatment was completed in a timely, thorough manner. That balance of efficiency and attention to detail is exactly what we aim for. We truly appreciate you choosing Aptive to handle your pest control needs, and our team looks forward to protecting your home for years to come!
-Alexis, Aptive Care Team
Réponse de Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your feedback. I’m glad to hear your Aptive service professional was able to correctly identify the bugs and complete the treatment for your home. Being able to quickly assess the issue and take the right action is a key part of providing effective pest control, and it’s great to know that came through during your service visit.
At Aptive, we focus on making sure concerns are addressed thoroughly and efficiently, because when pests show up, we want you to feel confident it’s handled. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
I signed a 12 month contract and was…
I signed a 12 month contract and was told it was month to month contract and I could cancel anytime. Make sure to read the fine print. I almost had to pay a $200 to end the contract. But, Aptive did end up waiving the fee which I was very thankful for.
31 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Amanda,
Thank you for sharing your experience. I can understand how frustrating this situation must have been, especially when expectations around the agreement and service results did not match what you experienced. At Aptive, the goal is always to be transparent, provide effective service, and make sure customers feel their concerns are being properly handled.
I’m sorry to hear you were still dealing with ants and yard issues while also feeling disappointed with the cancellation process. Feedback like yours is taken seriously because it helps highlight where communication and service experiences can be improved.
Please feel free to reach out to our team directly at socialmedia@goaptive.com so we can review your concerns further and see how we can help address the issues you experienced. I appreciate you taking the time to share this feedback.
-Jasmine, Aptive Care Team
Experience with Aptive Pest Control
Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for on the particular visit. They attach photos of where they have treated. Since their monthly treatments, I have not seen ants on my property, the number of roaches observed within the bedrooms have also not been as prevalent as before.
30 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Sharon and Anthony,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear your Aptive service professionals start each visit by checking in on any current insect concerns and prioritizing those, and that the text updates and treatment photos have helped you stay informed throughout the process. That kind of communication and transparency is something we work hard to deliver.
I’m also happy to hear you’ve noticed a reduction in ants and roaches since starting monthly treatments. That’s exactly the kind of improvement we aim for when tailoring service to your home’s needs.
At Aptive, I focus on making sure your concerns are heard, addressed, and followed through on, because when everything is working as it should, it feels like it’s all handled without you having to worry. We truly appreciate you being part of the Aptive neighborhood and trusting us with your home.
-Jasmine, Aptive Care Team
I had a bit of a complant about billing…
I had a bit of a complant about billing and service. With a phone call it was taken care of the next day!
25 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi there,
Thank you for taking the time to share your experience and for choosing Aptive. We’re really glad to hear our team was able to quickly step in and resolve your billing and service concern the next day.
We know issues like that can be frustrating, and we appreciate you giving us the chance to make it right. Being able to respond quickly and get things properly handled is important to us, and we’re happy we could get this resolved for you. At Aptive, we’ve got it handled, and we’re always here when you need us.
-Jasmine, Aptive Care Team
Very good work
Very good work, and the person they send most often is named Jacob. He does an excellent job; sometimes another worker comes, but he doesn't do it as well as Jacob. I like the service and have recommended the company.
29 avril 2026
Réponse de Aptive Pest Control - Bay Area
It’s great to hear you’ve been happy with the service overall and that Jacob consistently does such excellent work taking care of your home, Claudia! We also appreciate you sharing that you’ve noticed a difference when someone else steps in. Feedback like that is helpful as we work to keep the experience consistent across the team.
Thank you for choosing Aptive to handle your pest concerns and for recommending us. We truly appreciate you being part of our community!
-Alexis, Aptive Care Team
I recommend …
Everyone involved in this company has been friendly, professional and helpful.
6 mai 2026
Réponse de Aptive Pest Control - Bay Area
It’s wonderful to hear that every interaction with our team has been friendly, professional, and helpful, Judy! Creating a positive and consistent experience from start to finish is something we care deeply about, and your feedback means a lot. Thank you for choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Service tech Calvin Liang great service
I was very pleased to have Calvin Liang service my house.
He was professional and thorough addressing the various pests issues around my house.
I request that Aptive schedule Calvin to service my house for future appointments.
Scheduling the same tech who is familiar with clients surrounding is a plus.
4 mai 2026
Réponse de Aptive Pest Control - Bay Area
Hi Sharon and Edmund,
Thank you for sharing this thoughtful feedback. We’re really glad to hear Calvin provided professional and thorough service while addressing the pest concerns around your home. It’s always great to know when a service professional leaves that kind of strong impression.
We also appreciate your preference to have Calvin return for future visits. We’ll be sure to note that request with your account so we can do our best to support continuity in your service experience.
At Aptive, consistency and familiarity matter, and it ties right into what we mean when we say we’ve got this handled, making sure your home is cared for by people who understand your needs and deliver reliable service visit after visit.
-Jasmine, Aptive Care Team
Always had great experience with Aptive…
Always had great experience with Aptive but Richard was the best. Treatment was done last 4/25 and he focused to each areas and listened to our needs and give advice on what to do. Good customer service and thumbs up to Richard!
26 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Melinda and Jeff,
It’s great to hear you’ve consistently had a positive experience with Aptive, and we really appreciate you taking the time to recognize Richard. It sounds like he took the time to listen, focus on the details, and make sure everything was handled just the way you needed, which is exactly the kind of service we aim to provide. We’ll be sure to pass your kind words along to him. Thanks again for choosing Aptive and for being part of the neighborhood!
-Jasmine, Aptive Care Team
I like that they use envionmentally…
I like that they use envionmentally friendly treatments that seem to work well.
25 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi John,
We really appreciate you sharing this, thank you! It’s great to hear that you’re happy with the environmentally friendly approach and that the treatments are working well for your home.
At Aptive, we put a lot of focus on providing effective solutions that are also mindful of the environment, while still making sure your pest concerns are fully handled and under control. It means a lot to know that balance is coming through in your experience.
Thanks for choosing Aptive, we’ve got it handled whenever you need us again!
-Jasmine, Aptive Care Team
They also show up when they promise
They also show up when they promise, and do a excellent job of keeping pests under control.
23 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Dan,
We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear our team has been reliable with scheduled visits and effective in keeping pests under control, consistency like that is exactly what we work hard to deliver.
We’re glad your experience has been dependable and effective, and we’ll keep focusing on making sure everything stays clear, consistent, and fully handled from start to finish, we’ve got this handled.
-Jasmine, Aptive Care Team
Aggressive sales and contract
The services are good, no problem. I don't like the aggressive sales and the long initial term of the contract - have to pay for the cancellation fee.
29 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi there,
I really appreciate you sharing this feedback and I’m glad to hear the service itself has been working well for you. At the same time, I completely understand how the sales approach and contract terms could feel frustrating, that’s not the kind of experience we want you to have.
At Aptive, our goal is to make sure everything feels clear, fair, and handled in a way that works for you, not against you. Your feedback is important and helps us improve how we communicate and set expectations from the start. If you’d ever like us to review your account or go over options together, please reach out to socialmedia@goaptive.com. We’re here to help and make sure you feel confident moving forward.
-Jasmine, Aptive Care Team
On time and efficient
23 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Kevin,
It’s great to hear the visit was both on time and efficient, that’s exactly the kind of reliable service we aim to provide at Aptive.
We’re glad everything felt handled smoothly and without hassle from start to finish. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community.
-Jasmine, Aptive Care Team
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