Salesperson was fantastic and the technician I saw on the first day was very attentive and explained things, I.e. couldn’t treat the lawn because I let my chickens free range and they couldn’t spray w... Voir plus
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Établissement
Changer d'établissement2525 East Royalton Rd, 44147 Broadview Heights, OH, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Excellent Customer Service. Patrick did an excellent job and made sure it was done thoroughly and was thoughtful enough to let me know everywhere he treated and areas of concern. Thank you for getting... Voir plus
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I was thoroughly impressed. I called Aptive to inform them that I had wasp nests forming in my doorway. They sent out a representative the next day. He removed the nests and found more within my... Voir plus
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From the initial introduction, our experience with Aptive has been great so far. The signup process and our first couple of treatments have gone smoothly. Very pleased with the service and team member... Voir plus
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À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
2525 East Royalton Rd, 44147, Broadview Heights, OH, Etats-Unis
- 12166771645
We overthink pests so you don't have to.
4,6
Excellent
229 avis
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A little upset that filling mole bait…
A little upset that filling mole bait traps is not included in the service. It takes 10 minutes. i was verbally told when I signed up that it was. I should be grandfathered into this service and not be charged an additional fee.
19 juillet 2025
Réponse de Aptive Pest Control - Cleveland
Hi Roger,
Thank you for sharing your feedback—we’re sorry for the confusion and any frustration regarding the mole bait trap service. At Aptive Environmental, we strive to be transparent about what’s included in each service, and we regret if there was a misunderstanding when you signed up. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and discuss how to best address your concerns. We appreciate you being part of the Aptive neighborhood and look forward to finding a solution together.
-Jasmine
Technician was very personable and…
Technician was very personable and responsive to our needs. Our lawn has never been as bug free since using Aptive.
8 juillet 2025
Réponse de Aptive Pest Control - Cleveland
Hi there,
Thank you for the kind words! We're so glad to hear that your lawn is feeling comfortable and that our service professional made a great impression. At Aptive, we’re all about listening to our customers and delivering results that make a real difference. We appreciate you trusting us to protect your home and yard!
-Jasmine
The techs are always attentive and…
The techs are always attentive and polite. I’m glad that they ask if there is anything that needs extra attention.
18 juillet 2025
Réponse de Aptive Pest Control - Cleveland
Hi there,
Thank you for sharing your experience! We’re so pleased to hear that our service professionals are attentive and polite, and that they take the time to ask about any special concerns you may have. At Aptive, personalized care and clear communication are at the heart of what we do. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the attention it deserves.
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Mrs. Harwell,
Thank you so much for your kind words! We’re thrilled to hear that our service professionals have made a positive impression. At Aptive Environmental, we’re proud of our team’s dedication to providing friendly and thorough service. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Very thorough and timely
4 juillet 2025
Réponse de Aptive Pest Control - Cleveland
Hi Dianne,
Thank you for recognizing the thoroughness and timeliness of our service! At Aptive, we strive to provide every customer with careful attention and prompt care. We truly appreciate your trust in us and look forward to continuing to protect your home.
-Jasmine
They talked us into a 1 year contract…
They talked us into a 1 year contract when we thought we were under a 3 month contract, sales people are very pushy to the point of hounding you! They treat your yard & home haphazardly & we still have pests, we cannot wait until the contract is over! Buyer beware!
8 juillet 2025
Réponse de Aptive Pest Control - Cleveland
Hi Steve,
Thank you for sharing your experience. We're genuinely sorry to hear that the service hasn’t met your expectations and that the initial interaction with our sales team felt overwhelming. That’s not how we want anyone to feel when choosing Aptive.
We always aim to provide clear information about our service agreements and to treat every home with care, consistency, and thorough attention. It’s disappointing to hear we’ve missed the mark, and we’d really like the opportunity to make things right before your contract ends.
If you’re open to it, please email us at socialmedia@goaptive.com so we can review your account and work toward a resolution that reflects the standard we strive for. We truly appreciate your feedback—it's how we improve, and we hope to restore some trust moving forward.
-Jasmine
Good customer service
18 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi Dan,
Thank you for your kind words! At Aptive, delivering good customer service is at the heart of everything we do, and we’re glad it showed during your experience. We appreciate you being part of the Aptive family and look forward to continuing to provide you with dependable and caring service.
-Jasmine
Not having good service
Not. pleased with lack of response to my concerns>.I have huge Ant issues in yard, need bug trap- adheres strip. Please call tomorrow 216 780 4911. Not getting good service
15 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi Robert,
Thank you for reaching out and sharing your feedback. We’re truly sorry to hear that your recent experience hasn’t met the level of care and responsiveness we aim to provide at Aptive. Ant issues in the yard can be incredibly frustrating, and we understand how important it is to feel heard and supported when these problems persist.
Your concerns about communication and the lack of effective service are taken seriously. We’ve made note of your request for adhesive bug traps and will ensure our team reaches out to you directly to discuss the next steps and get your concerns resolved promptly.
Thank you for giving us the opportunity to make things right — we’re committed to showing you the level of thorough, attentive service you deserve. We appreciate you being part of the Aptive family.
-Jasmine
Always friendly
Always friendly and explain what their doing and if they found any evidence of pest.
21 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi Georgia,
Thank you for the kind words! We’re so glad to hear that our service professionals consistently bring a friendly attitude and take the time to explain what they’re doing and what they find. At Aptive, we believe that clear communication and customer care are just as important as effective pest control. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with transparency and dedication.
-Jasmine
Great work concern for my issues
7 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi Margaret,
Thank you for your kind words! We’re glad to hear that our team addressed your concerns with care and delivered great work. At Aptive, we’re committed to providing thorough service that puts your needs first.
We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
Great people and great service
The technicians always are great with communication and making sure my needs are met. They provide excellent service.
4 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi James,
Thank you for highlighting the great communication and dedication our service professionals bring to every visit. At Aptive, making sure your needs are met with excellent service is our top priority. We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Lack of reasonable notice
My husband was very upset that he hung around the house all day and the Aptive rep did not get there until 6:30pm. The rep told him he works from 8am to 8pm so his visits could happen anytime during that time frame. The rep also did not explain what he did during his visit or provide any pictures, which we normally received in the past. I don’t think this will work out for us going forward.
3 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi Denise,
Thank you for taking the time to share your experience and let us know about your concerns. We really appreciate you choosing Aptive, and we’re sorry you’re left feeling frustrated after your most recent visit.
We completely understand how frustrating it can be when you’re waiting at home all day without a clear window for your service, and we know communication is key to a great experience. Our service professionals typically work from 8 a.m. to 8 p.m. in order to accommodate busy schedules, but we want to make sure you’re kept in the loop and not left wondering when we’ll arrive.
It’s also worth noting that we aim to provide a clear record of what’s been done during each visit — normally, that includes photos or a brief report. We’re sorry that didn’t happen this time, and we’re addressing this directly with our team to make sure we’re delivering that standard for every customer.
While we’re sad to hear you’re thinking of choosing another provider, we appreciate your loyalty and we’re here to make things right if you’re willing to give us another chance. Please feel free to reach back out directly at socialmedia@goaptive.com if there’s anything we can do to ease your concerns — your satisfaction truly matters to us.
-Jasmine
Very Educated on what they do for their Occupation! Thank you
When they come out they are very courteous, personable and professional. They always ask what we would like done or what we would not like done to fit our needs. We have not yet had any issues and have been utilizing them for a year.
7 juin 2025
Réponse de Aptive Pest Control - Cleveland
Hi there,
Thank you so much for your thoughtful feedback! We’re delighted to hear that our team has been courteous, personable, and attentive to your preferences throughout the year. At Aptive, tailoring our service to fit your unique needs is a top priority, and it means a lot to know you haven’t had any issues. We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with care.
-Jasmine
I no longer have this service as I was…
I no longer have this service as I was on a quarterly plan and they kept booking me for service every two months. I would call they would assure me they made the change and would do the same thing. I did this for two years until I finally cancelled my service with them.
19 février 2025
Réponse de Aptive Pest Control - Cleveland
Hi there,
Thank you for taking the time to share your experience — we really appreciate your feedback, and we’re sorry that you’re left feeling frustrated by your time with Aptive.
We completely understand your concern and that this must have been confusing and frustrating when service appointments didn’t align with your preferred schedule, even after you repeatedly addressed it. Our aim is always to make sure our customers feel valued, heard, and cared for, and we fell short in delivering that for you.
While we’re sad to see you go, we want you to know we’re taking your comments seriously and using them to improve our processes. If there’s anything you’d like to discuss or if we can be helpful in making things right, please feel free to reach out at socialmedia@goaptive.com. We appreciate your business and wish you all the best in keeping your home comfortable.
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Augie,
Thank you for your kind words! We’re proud to hear that both our team and service reflect the professionalism we strive for at Aptive. Your trust means a lot to us, and we’re grateful to have you as part of the Aptive neighborhood!
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Challa,
Thank you for your kind words! We’re delighted to hear that our communication and service have met your expectations. At Aptive, we’re committed to keeping you informed and delivering effective pest protection. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Technician was friendly
Technician was friendly, professional, knowledgeable, and friendly.
22 mai 2025
Réponse de Aptive Pest Control - Cleveland
Hi Patricia,
Thanks so much for sharing your experience! At Aptive, we’re proud to have service professionals who bring friendliness, professionalism, and expertise to every visit. We’re glad to hear our service professional made a positive impression, and we look forward to continuing to provide you with top-notch care and attention. Your trust means a lot to us!
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Eric,
Thanks for the kind words! We're so glad to hear your Aptive service professional delivered the kind of thorough care we strive for. Attention to detail is such an important part of what we do, and it's great to know that was reflected in your visit. We're grateful to have you as part of the Aptive family and look forward to keeping your home protected season after season!
-Jasmine
Aptive Northeast Ohio team 👍🏻
Our team of service professionals are always on time, communicative, and tailor service to our needs. For one example, we had a sparrow nest that popped up in one of our eaves, and they were careful not to spray while the babies were there.
5 mai 2025
Réponse de Aptive Pest Control - Cleveland
Hi Kerri,
Thank you so much for sharing this! We truly appreciate your recognition of our service professionals and the care they bring to every visit. At Aptive, we understand that effective pest control doesn't mean compromising the environment around us --including the little feathered families that make surprise appearances! It's wonderful to hear that our team's thoughtful approach made a positive impression. We're lucky to have customers like you who value both great service and compassion. Thanks for being a part of the Aptive family!
-Jasmine
Great service and communication!
I find the service rep always responds to my concerns and keeps me, the customer, informed on the services performed.
13 mars 2025
Réponse de Aptive Pest Control - Cleveland
Hi Catherine,
Thank you so much for your kind words! We're thrilled to hear that your service professional has been attentive to your concerns and keeps you informed every step of the way. At Aptive, we believe clear communication is key to providing the best possible experience, and it’s great to know that we’re meeting your expectations. We truly appreciate your trust in us and are always here if you need anything in the future!
-Jasmine
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