Kelan (Key) is an absolute gem discovered where you never thought you’d find one! So thorough, informative, respectful of our property.
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Établissement
Changer d'établissement733 E Lakeview Plaza Blvd., 43085 Worthington, OH, US
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Lisez les avis des autres
I started using Aptive 6 years ago when we moved into our home. While I’m not a fan of companies that send solicitors door to door to drum up business….i started a plan with them intending to cancel... Voir plus
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I have been with Aptive for 5 years now as a customer and I remain with them even though other companies have approached me for their business. I remain with Aptive as a customer because they really... Voir plus
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Everything is wrong. Aptive is incompetent when it comes to customer services. You don't seem to listen to customer concerns, nor address request. From the first day that I signed up for Aptive serve... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
733 E Lakeview Plaza Blvd., 43085, Worthington, OH, Etats-Unis
- 16143687196
We overthink pests so you don't have to.
4,7
Excellent
133 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor Julian had to bushwack into my…
Poor Julian had to bushwack into my backyard this time! I promise to clear it better next time. Thank you for the thorough treatment.
15 juillet 2025
Réponse de Aptive Pest Control - Columbus
Hi Helene,
Thank you for your thoughtful feedback! We appreciate your understanding about Julian having to navigate the tough terrain—our team always aims to provide thorough service, no matter the challenge. Your commitment to clearing the area is greatly appreciated and helps us deliver the best results.
We’re glad you’re happy with the treatment, and we truly appreciate you being part of the Aptive family. We look forward to continuing to protect your home with care and dedication.
-Jasmine
Réponse de Aptive Pest Control - Columbus
Hi Gwendolyn,
Thank you for the kind words! We're so glad to hear that your service professional made a great impression—being informative, polite, and efficient is exactly the standard we aim to uphold at Aptive. We appreciate you being a part of the Aptive family and look forward to continuing to provide you with top-notch service!
-Jasmine
Ineffective, but I’m stuck in a contract.
While the service is good and the techs coming out are friendly, it doesn’t seem to be working. We keep finding bugs where applications have happened multiple times. I’m personally really annoyed that we’re locked into a 2 year contract.
29 juin 2025
Réponse de Aptive Pest Control - Columbus
Hi Tiffany,
Thank you for sharing your experience. We’re glad to hear our service professionals have been friendly, but we’re sorry that the service hasn’t fully met your expectations and that you’re still encountering bugs despite multiple treatments. At Aptive, our goal is to provide effective pest control and peace of mind throughout your contract.
We understand concerns about contract length and want to work with you to address the ongoing issues. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and find the best way to support you moving forward. We appreciate your feedback and the chance to improve your experience with Aptive.
-Jasmine
Representative was attentive
Representative was attentive, answered my questions thoroughly, sounded reasonable.
Aptive hasn't had enough time to get rid of the mice in my attic. They came to spray to get rid of ants.
4 juillet 2025
Réponse de Aptive Pest Control - Columbus
Hi Frank,
Thank you for your kind words about our representative’s attentiveness and thoroughness. We understand how frustrating ongoing pest issues can be, especially with mice in the attic. Pest control sometimes takes time to fully resolve, especially with stubborn intruders like mice, and we appreciate your patience as we work toward a lasting solution. If you have any specific concerns or need additional assistance, please don’t hesitate to reach out to us at socialmedia@goaptive.com so we can review your service and make sure we’re addressing your needs fully. We’re committed to providing the best care for your home and appreciate you trusting Aptive.
-Jasmine
They showed up on time
They showed up on time, took pictures and shared application, very polite.
29 juin 2025
Réponse de Aptive Pest Control - Columbus
Hi Mary,
Thank you for sharing your experience! We’re glad to hear our team arrived promptly, communicated clearly with photos, and treated you with the politeness you deserve. At Aptive, we strive to make every visit professional and transparent, so your feedback truly means a lot. We appreciate you choosing Aptive and look forward to continuing to protect your home with care!
-Jasmine
Nick was our service representative for…
Nick was our service representative for the day and he always provides exceptional. Customer service and pays attention to our specific needs. Thank you for great service.
15 juin 2025
Réponse de Aptive Pest Control - Columbus
Hi Kelly,
Thank you for recognizing Nick’s exceptional service! We’re proud to have team members like him who truly listen and tailor their work to your specific needs. At Aptive, providing attentive and personalized service is at the heart of what we do. We appreciate you being part of the Aptive family and look forward to continuing to deliver great service.
-Jasmine
Was away
Was away when the Aptive pest specialist treated our condo.
However, received an email from the specialist providing a detailed explanation of his treatment efforts.
13 juin 2025
Réponse de Aptive Pest Control - Columbus
Hi Charles,
Thank you for sharing your experience! Even though you weren’t home during the visit, we’re glad our service professional kept you in the loop with a detailed follow-up. At Aptive, we believe clear communication is just as important as effective treatment, and it’s great to hear that was reflected in your service.
We appreciate you being a part of the Aptive neighborhood, and we’re here anytime you have questions or need support between visits!
-Jasmine
Aptive is always very thorough and on…
Aptive is always very thorough and on time. I have no issues with Aptive. Used them for a few years now.
2 juin 2025
Réponse de Aptive Pest Control - Columbus
Hi Dawn,
Thank you for your continued trust over the years! We're so glad to hear that you've experienced consistent, on-time, and thorough service from our team. At Aptive, we work hard to provide dependable pest control that gives you peace of mind year after year. We truly appreciate you being a part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Columbus
Hi Kevin,
Thank you for the great feedback! We're so glad to hear that our team’s communication, friendliness, and thoroughness have made a positive impact. At Aptive, we’re committed to delivering service that’s not only effective but also thoughtful and professional every step of the way. We truly appreciate you being part of the Aptive family!
-Jasmine
Aptive has always been there for me if…
Aptive has always been there for me if I had any type of pest problem. They have gotten rid of my gopher problem as well as a yellow jacket problem.
4 juin 2025
Réponse de Aptive Pest Control - Columbus
Hi Bonnie,
Thank you so much for your kind words and continued trust in Aptive! We're thrilled to hear that our team has been able to help with both your gopher and yellow jacket issues. Providing reliable, responsive support is what we’re all about, and knowing we've made a difference for you means a lot to us. We’re grateful to have you as part of the Aptive family!
-Jasmine
Technician initially showed up and sat…
Technician initially showed up and sat in front of my house for a while. Then texted and indicated he’d be back later as he misread his route. I took that opportunity to inform him of all relevant details for our house because we have three dogs and both work remotely. These instructions were followed perfectly every other time. Bit in this day, not only did the technician show up at the front door (as I had asked him not to) but he ended up only completing about 1/3 of the job before abruptly leaving. I texted him to ask why he didn’t finish and he never responded. I then told Aptive to cancel my services immediately and suggested they refund me for the job that wasn’t completed. They refused to do so, even after I sent screenshots of my entire conversation with their technician. Aptive is also widely known in our community for going door to door and being very pushy about their services. My advice, use any other company that you can find.
22 mai 2025
Réponse de Aptive Pest Control - Columbus
Hi Mike,
Thank you for taking the time to share this with us. I’m really sorry to hear about your experience—it’s clear that we fell short in several important areas, and that’s not the standard we ever want to set at Aptive.
Your time, your home, and your trust should always be respected. It’s disappointing to hear that your instructions weren’t followed, communication was lacking, and your service wasn’t completed as expected. That’s frustrating, and you have every right to be upset.
I’d really like the opportunity to make sure this gets reviewed properly and passed along to the right people internally so we can take accountability and prevent this from happening again. I know you’ve already chosen to end your service with us, and while I regret that, I completely understand your decision. Please feel free to reach out to us at socialmedia@goaptive.com, if you are interested.
Thank you again for your honest feedback—it helps us grow and do better.
-Jasmine
Not at this time.
16 mai 2025
Réponse de Aptive Pest Control - Columbus
Hi Richard,
Thanks so much for the 5-star rating! We’re glad to hear things are going well so far. At Aptive, we’re always here if you ever need anything or have questions—just reach out anytime. Looking forward to continuing to keep your home comfortable!
-Jasmine
The technicians are always thorough
The technicians are always thorough, professional and friendly. We had an outdoor patio rodent issue that I failed to mention during the last visit. I contacted Aptive and they sent out a technician the next day to deal with the issue. Thank you!
6 mai 2025
Réponse de Aptive Pest Control - Columbus
Hi Eric,
Thank you so much for taking the time to share your experience! We’re so glad to hear our team has consistently shown up with professionalism, friendliness, and thorough care—just what we strive for here at Aptive. It means a lot that you reached out about the patio issue, and we’re happy we could respond quickly to help get it taken care of. We’re always just a call away and truly appreciate having you as part of the Aptive family!
-Jasmine
Contact me every time they come to…
Contact me every time they come to ensure I'm getting all my requirements
13 mai 2025
Réponse de Aptive Pest Control - Columbus
Hi Kay,
Thank you for the kind words! We're so glad to hear that our team is keeping you in the loop and making sure your needs are fully met during each visit. That kind of consistent, personalized care is something we take real pride in at Aptive. Your trust means a lot to us, and we're grateful to have you as part of the Aptive family. We're always here to make sure your home stays protected and your concerns are heard!
-Jasmine
Réponse de Aptive Pest Control - Columbus
Hi Elizabeth,
Thank you for sharing your experience! We’re so glad to hear that your service professional was both efficient and communicative. At Aptive, we believe in keeping our customers informed every step of the way, and it’s great to know that we met that expectation for you. We’re here to provide the best service possible, and your feedback helps us continue to improve. Thanks again for choosing Aptive!
-Jasmine
Aptive Environmental Evaluation
Aptive Environmental is a well-run business. They do as they say and back up their work. They strive to understand what you need and recommend solutions. They establish a schedule and follow the plan. They provide advanced notice and arrive within planned time frame. Finally, they have well trained service personnel.
4 avril 2025
Réponse de Aptive Pest Control - Columbus
Hi Ed,
Thank you so much for this thoughtful feedback! At Aptive Environmental, we work hard to deliver on our promises—from understanding your needs to sticking to the schedule and showing up ready to help. It’s incredibly rewarding to hear that those efforts are coming through clearly in your experience. We’re proud of our dedicated service professionals and truly appreciate you recognizing the care and consistency they bring to every visit. It means a lot to have you as part of the Aptive community!
-Jasmine
Réponse de Aptive Pest Control - Columbus
Hi Mohammed,
Thanks so much for the kind words! We're thrilled to hear your experience with Aptive was both professional and respectful—those are qualities we truly strive for in every visit. It means a lot to know our service professional left that kind of impression. We're grateful to have you as part of the Aptive neighborhood and look forward to continuing to protect your home with care and integrity.
-Jasmine
The person who was supposed to show up…
The person who was supposed to show up and apply the pesticide didn’t come to my residence or even call me to tell me that he was not coming although I received notifications about that both by sms and email. After few days I received another email from Aptive telling me that a pesticide service will be applied in few weeks. I contacted Aptive and I told them that there’s infestation of large ants in both inside and outside the house in a voice message. I am thinking of leaving Aptive company.
25 avril 2025
Réponse de Aptive Pest Control - Columbus
Hi there,
Thank you for reaching out! Based on your account, your next service is scheduled May 9th. The email you received was intended as an invitation to share feedback on your overall experience with Aptive. We apologize for any confusion it may have caused and understand how it might have seemed like a service was scheduled. If you'd like to share your thoughts on your service as a whole, we’d truly appreciate it—your feedback helps us continue providing the world-class care you deserve.
-Jasmine
They told me they could get rid of the…
They told me they could get rid of the clover mites. I have been invaded for the third year. 😔 They did help with spiders though. And they did remove a hive. 😃
9 avril 2025
Réponse de Aptive Pest Control - Columbus
Hi Marcia,
Thanks for sharing your experience. We're glad we could help with the spiders and hive removal, but we understand how frustrating it is to still be dealing with clover mites. They can be tough, and we appreciate you sticking with us. We'd love to take a closer look and see what more we can do, so please don't hesitate to reach out to us at socialmedia@goaptive.com — your satisfaction means a lot to us here at Aptive.
-Jasmine
Very thorough inspection and servicing
Very thorough inspection and servicing! Thank you.
16 avril 2025
Réponse de Aptive Pest Control - Columbus
Hi William,
Thank you so much for your kind words! We're thrilled to hear that you were happy with the thorough inspection and service provided. At Aptive, we always strive to give our best, and it's great to know that we met your expectations. We truly appreciate your feedback and look forward to continuing to serve you!
-Jasmine
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