The tech Michael was only able to do the outside of the home because of the company policy that they could not enter a home if there is homeowner is not present. He sent me pictures of the work he did... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Highly recommend Aptive. We have been using Aptive for about 3 years now and we are completely satisfied. Each visit I receive a notice from the tech before arrival for any additional needs during ser... Voir plus
L'entreprise a répondu
I've been with Aptive about 6 months and am pleased with their services and products. I previously worked with another contract company that would come bimonthly, but felt that the quality of the ser... Voir plus
L'entreprise a répondu
I have been with Aptive for about two or three years now and for every appointment they have always been on time and done a wonderful job each and every time I’m very pleased with their performance an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
233 E Johnson St, Ste L, 27513, Cary, NC, Etats-Unis
- 19193019778
We overthink pests so you don't have to.
4,3
Excellent
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sprayed chemicals on windows
Sprayed chemicals on windows, didn't rebait/replace the mouse traps. Missed hornets nest just starting to be built.
27 février 2026
Réponse de Aptive Pest Control - Raleigh
Hi John,
Thank you for sharing your feedback. We're sorry to hear your service didn't meet your expectations. We understand how frustrating it is when important items like replacing bait, addressing a developing hornets nest, and taking care around your home are missed. That is not the level of service Aptive strives to provide.
Please reach out to socialmedia@goaptive.com directly so we can review your service and arrange to have these concerns addressed. We appreciate you bringing this to our attention and would welcome the opportunity to make things right. We've got this handled.
-Jasmine, Aptive Care Team
Informative Tech
Technician texted to let us know he was on the way and when finished he sent pictures showing where he treated in the yard.
17 juin 2026
Réponse de Aptive Pest Control - Raleigh
Hi Andrea,
Thank you for your feedback! We're glad to hear your Aptive service professional kept you informed with a courtesy text and provided photo documentation of the treatment once the service was complete. We appreciate your trust and are happy your service experience was handled with transparency and care. We've got this handled!
-Jasmine, Aptive Care Team
Unprofessional
Unprofessional. Areas agreed to when I dinged up were refused to be treated. Areas agreed to be cleaned were also refused. Not a service I would recommend to anyone, quite the opposite. I would suggest and cautions against using this company for anything.
10 juin 2026
Réponse de Aptive Pest Control - Raleigh
Hi Garrett,
Thank you for sharing this feedback, and we’re truly sorry to hear about your experience. At Aptive, professionalism and following through on agreed-upon service areas are core expectations, and it’s concerning to hear that was not reflected during your visit.
We understand your frustration, especially when service expectations were clearly discussed in advance. We’d appreciate the opportunity to review what happened and address this directly with our team. Please reach out to socialmedia@goaptive.com so we can look into your account and work toward a resolution. Your concerns are important to us, and we want to ensure this is properly handled. We’ve got this handled.
-Jasmine, Aptive Care Team
Great communication
Great communication. Like the fact that the product used is eco-friendly. Staff very friendly.
23 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Lynda,
Thank you for sharing this feedback. We’re really glad to hear the communication stood out, and that you appreciate the eco-friendly approach we use in our treatments.
It’s also great to know our team made a positive impression with their friendliness. We appreciate your trust in Aptive. We’ve got this handled, and we look forward to continuing to take care of your home.
-Jasmine, Aptive Care Team
Great tech and communication
Great tech and communication. The company has already sent notice of price increase and this is my first month as customer. REALLY DISAPPOINTED ABOUT THIS! Will cancel asap.
10 juin 2026
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for sharing your feedback about your experience with Aptive Environmental. We’re glad to hear you had a positive experience with your service professional and communication, but we’re sorry to hear your disappointment regarding the pricing change.
We understand how frustrating it can feel to see a price increase so early in your service, and that’s not something we take lightly. Transparency and clear expectations are important, and we want to make sure concerns like this are properly addressed and handled. Please reach out to socialmedia@goaptive.com directly so we can review your account and help ensure everything is handled appropriately.
-Jasmine, Aptive Care Team
The tech Michael was only able to do…
The tech Michael was only able to do the outside of the home because of the company policy that they could not enter a home if there is homeowner is not present. He sent me pictures of the work he did on the outside & he did a good job clearing the cobwebs.
5 juin 2026
Réponse de Aptive Pest Control - Raleigh
Hi Maria,
We’re really glad to hear Michael was able to complete the exterior service thoroughly and keep you updated with photos and clear communication.
It’s great to know he took care of the cobwebs and still delivered a quality experience even with the limitation of not being able to enter the home. We appreciate you taking the time to share your feedback and for choosing Aptive.
-Jasmine, Aptive Care Team
No Mess, No Fuss
No hassel, reliable service.
I work from home, so it's nice to be able to communicate via text and stay focused👍
26 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for the great feedback! We’re so glad to hear the service has been hassle-free and reliable, and that the text communication has made it easy for you to stay focused while working from home.
At Aptive, our goal is to make sure everything is handled smoothly in a way that fits your day-to-day life, so it’s great to know that convenience came through for you. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
Missed appointment
Missed appointment. Did not give me notice that they could not keep appointment time. Waited all day for them to come.
24 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Bill,
We really appreciate you taking the time to share this, and I’m sorry for the frustration you experienced with the missed appointment and the lack of timely notice. Waiting all day without clear communication is not the experience we want for you at Aptive, and I understand how disruptive that must have been.
We take situations like this seriously and want to make sure your time is respected going forward. If you’re open to it, please reach out to socialmedia@goaptive.com so we can look into what happened with your appointment and work toward a resolution. At Aptive, our goal is always to make sure things are handled clearly and reliably, and we appreciate the chance to do better here.
-Jasmine, Aptive Care Team
Still lots of ant hills around
Still lots of ant hills around, but I guess with the heat it is expected? All in all, though, they have done an excellent job servicing my home for pests. I would recommend them to others!
21 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Susan,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re still noticing ant hills around your property, especially with the current heat potentially increasing activity. That’s understandably frustrating.
At Aptive, our goal is to make sure your pest concerns are fully handled with the right treatment approach and follow-through, even when seasonal conditions make things more challenging. Please reach out to socialmedia@goaptive.com directly so we can address the ant issue and make sure it’s properly taken care of for you.
-Jasmine, Aptive Care Team
Greg was very professional and…
Greg was very professional and accommodating and answered all my questions. Very pleasant to deal with, not like other services I have worked with in the past.
28 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Michael,
We really appreciate you taking the time to share this. At Aptive, it’s great to hear Greg was professional, accommodating, and able to answer all your questions in a way that made the experience a positive one for you.
That level of service is exactly what we strive for, making things simple, clear, and handled the right way so you feel confident throughout the process. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.
-Jasmine, Aptive Care Team
Nitrell the service agent was great
Nitrell the service agent was great. Answered all my questions
24 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Steve,
Thank you so much for taking the time to share this! We’re really glad to hear Nitrell provided great service and took the time to answer all your questions.
At Aptive, our goal is to make every visit feel informative, supportive, and fully handled from start to finish, so it means a lot to know that came through in your experience. We truly appreciate you choosing Aptive and are always here whenever you need us.
-Jasmine, Aptive Care Team
Réponse de Aptive Pest Control - Raleigh
Thank you for your kind feedback, Bruce. We’re so glad to hear you continue to receive fast, friendly service and that the communication throughout your visits has been helpful. Knowing our team has made the experience easy and dependable means a lot to us, and we appreciate the opportunity to handle your pest control needs!
-Alexis, Aptive Care Team
Fraudulent company
Fraudulent company. There is actually no office. You can only call a call center overseas. If you have an issue there is no one to talk to. Stay away
They do not have local offices to voice your concerns. Their own technicians dont have an office to call. They say their office is in Cary, NC. But they dont. You can only reach an overseas call center. Even the techs dont have a way to reach the office.
30 avril 2026
Avis spontané
Réponse de Aptive Pest Control - Raleigh
Hi Dusty,
We’re sorry to hear this experience left you feeling this way, and we understand how frustrating it is when support doesn’t feel accessible or clear. At Aptive, we do have local service teams along with customer support resources in place to help address concerns, and we want every customer to feel heard and supported.
We take feedback like this seriously and would appreciate the opportunity to look into your specific situation and clear things up directly. Please reach out to socialmedia@goaptive.com so we can review your account and address your concerns. We’ve got this handled, and we’re committed to improving your experience.
-Jasmine, Aptive Care Team
Great Overall Service
The technician arrived at the scheduled time. He was friendly and professional, as he treated both indoor and outdoor areas.
18 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Kevin,
Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear your service professional arrived on time and provided friendly, professional service while treating both indoor and outdoor areas. That consistency and attention to detail is exactly what we aim for on every visit. At Aptive, we’re here to make sure your pest protection is fully handled so you can feel confident your home is taken care of inside and out. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
They are prompt and communicate well
12 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Diego,
Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear our team has been prompt and communicates well with you. That reliability and clarity are exactly what we strive for on every visit. At Aptive, we’re here to make sure your pest protection is fully handled so you can feel confident your home is taken care of without the stress. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
Price is good
Price is good. Not sure if the treatments are really getting rid of the moles. And I had huge wasp nests under my deck which I had to treat myself.
6 janvier 2026
Réponse de Aptive Pest Control - Raleigh
Thank you for taking the time to share this with us, Earl. It's concerning to hear there’s uncertainty around the effectiveness of the treatments for moles and that you still encountered issues with wasp nests under your deck. I understand how frustrating it is when you’re trying to stay ahead of these kinds of problems and don’t feel fully supported in doing so.
If you're open to it, we'd really appreciate the opportunity to review your account and service history so we can better understand what’s been happening during your treatments. Please contact us at socialmedia@goaptive.com with your service address and any additional details, and we’ll handle things from there!
-Alexis, Aptive Care Team
The technician was detailed
The technician was detailed , explained everything and was not rushing to be done. Very pleased.
16 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for sharing this! We’re really glad to hear your service professional was detailed, took the time to explain everything, and wasn’t rushed during the visit. That kind of thorough, attentive service is exactly what we aim for at Aptive.
We truly appreciate you choosing Aptive and trusting us with your home. At Aptive, we’ve got this handled, and we look forward to continuing to provide you with careful, dependable service you can feel good about.
-Jasmine, Aptive Care Team
The service tech Zeke
The service tech Zeke, did a great job listening to our concerns and addressed them. He was very personable which goes a long way!
15 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Kenny,
We’re really glad to hear Zeke took the time to listen closely and address your concerns, that kind of attentiveness and personable approach is exactly what we look for in our service professionals at Aptive. It’s great knowing he made the experience feel comfortable while getting everything taken care of the right way. We appreciate you choosing Aptive, and we’ve got it handled from here.
-Jasmine, Aptive Care Team
Treatments have little to no impact
Treatments have little to no impact. Cancellation policy is ridiculous
27 mars 2026
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for taking the time to share your feedback, and I’m sorry to hear your experience hasn’t reflected the results you were expecting. We understand how frustrating it can feel when treatments don’t seem to make a noticeable impact, and that’s not the experience we aim to provide at Aptive.
We also hear your concerns regarding the cancellation policy. We recognize that clarity and flexibility matter, and feedback like this is important as we continue to evaluate how we can improve the customer experience.
We’d really appreciate the opportunity to take a closer look at your account and service history to better understand what’s going on and see how we can help. Our goal is always to make sure your pest concerns are properly handled and addressed.
If you’re open to it, please reach out to socialmedia@goaptive.com so we can assist you directly.
-Jasmine, Aptive Care Team
The Best Decision
Aptive works with me in timing and in needs. My guy is like having a family member stopping by to help out with something.
I left Aptive once, I came back to them within months. Best decision ever.
9 mai 2026
Réponse de Aptive Pest Control - Raleigh
Hi Barb,
Thank you for taking the time to share this, we really appreciate it.
We’re glad to hear your experience with Aptive has felt flexible, personal, and dependable, and that your service professional has built that kind of trusted relationship with you. It also means a lot that you chose to come back to us.
We appreciate you being part of the Aptive community. We’ve got this handled, and we’re here whenever you need us.
-Jasmine, Aptive Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.