They arrive on a set schedule, I never need to worry about schedule times, They take care of business wether I'm home or not, seamless routine. Before I started with Aptive, my covered back deck was... Voir plus
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Établissement
Changer d'établissement917 134th St. S.W., Suite A-6, 98204 Everett, WA, US
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Lisez les avis des autres
Brian is a very friendly, professional and knowledgeable technician. He did a very thorough job serving my home. I would like to have Brian service my home whenever it’s needed. He is an asset to... Voir plus
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APTIV staff are Always reliably on time, always take time to explain what they are doing, always listen to and solve any concerns we have. Always respectful, always communicate all the service receive... Voir plus
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Spent 10 minutes max at my house. I’m seeing more spiders. Strongly considering firing this company and going with another.
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À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
917 134th St. S.W., Suite A-6, 98204, Everett, WA, Etats-Unis
- 12067410820
We overthink pests so you don't have to.
4,4
Excellent
164 avis
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The technician was great at informing…
The technician was great at informing us prior to his visit of his arrival and showing up right on time. He was friendly, knowledgeable and thorough including photos of the area he treated. Excellent service! Thank you!
16 septembre 2025
Réponse de Aptive Pest Control - Seattle
Hi Monique,
Thank you for sharing your feedback. We’re thrilled to hear that our service professional was punctual, friendly, knowledgeable, and thorough, and that the photos helped keep you informed. At Aptive, we strive to provide clear communication and effective, attentive service, and it’s wonderful to know that your experience reflected that.
-Jasmine
Good service people…Bad communication
Nearly all of your tech service people are great. It would be nice to have the same one regularly. It would also be nice if they all had the same info about the address and they issues and their jobs.
Your service does a decent job of keeping away wasps (a previous problem), and other general bugs. (although you never can reach the eaves of the upper stories of my house).
However, I originally contracted you for an ant problem, and you have never, ever been able to get rid of them. They come back every spring, and stay through cold weather. In the downstairs parts of the house, they stay all year long. The last treatment didn't even deter them for 2 days. (and your service tech did a minimal job inside my kitchen.) Additionally, when I had a rodent problem in my garage 2 years ago, your treatment didn't work at all. And I discovered the reason that I had rodents in the first place was that your techs had stopped filling or checking the bait stations completely. They didn't even know where they were. It took nearly a year, and some unauthorized treatments to get rid of the problem, and you have never picked up the entirely useless traps. I also had one tech tell me horrifying stories about rodents, and suggest I needed a rat-terrier, another suggested that I needed a cat, and to call an exterminator--when I'd been paying you for years to *keep* my home pest free--which it had been.
I appreciate the "free return visits", but am really unhappy that you have changed my original contract from every 3 months (90 days) to every 50-80 days--which is an increase of 2 more visits & payments each year. Bad when you're on a fixed income.
Your communication center is "iffy", your techs never get the message that they can't text my land line when they're on their way, and up until this visit, they didn't know where the bait stations were, or what the ongoing issues are. It's also hard to get the same person to respond to issues on the phone.
6 septembre 2025
Réponse de Aptive Pest Control - Seattle
Hi there,
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and challenges you’ve experienced over the years. At Aptive, we aim to provide consistent, effective pest control and excellent customer service, and it’s clear we’ve fallen short in several areas of your experience.
We’re glad to hear that some of our service professionals have been great and that certain treatments, like for wasps, have been effective. At the same time, we understand your concerns regarding the ant and rodent treatments, inconsistent communication, and the changes to your service schedule. This is not the level of service we strive to provide, and we are very sorry for the inconvenience and stress this has caused.
We’d like the opportunity to review your account thoroughly and ensure that your home receives the care it needs, including proper internal treatments and consistent attention to ongoing issues. Please reach out to us directly at socialmedia@goaptive.com so we can work with you to address these concerns and ensure a better experience moving forward. Your feedback is invaluable and will help us improve our service for you and all our customers.
-Jasmine
Great service from Aptive Pest Control
The technician always texts me ahead of time to let me know their arrival time. They ring the door bell and if I am home, I answer, and they let me know the plan.
Upon completion, if I am home, they give me a detailed description of their work, what they found, etc. In addition, I always get a text message with photos of what was found and completed actions.
4 septembre 2025
Réponse de Aptive Pest Control - Seattle
Hi Bob,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional provide clear communication before, during, and after each visit, and that the detailed updates and photos help you feel informed about the work completed. At Aptive, we take pride in delivering professional, thorough, and transparent pest control, and it’s wonderful to know our efforts are appreciated. We look forward to continuing to keep your home comfortable.
-Jasmine
Réponse de Aptive Pest Control - Seattle
Hi Dennis,
Thank you so much for sharing your experience! We’re thrilled to hear you found the service fast and effective. At Aptive, we work hard to provide both thorough and timely treatments so you can feel confident and comfortable in your home. We’re grateful to have you as part of the Aptive neighborhood and look forward to keeping your property protected.
-Jasmine
Great communication
He arrived on time. Great communication about what he was going to do and then followed up on what he found.
23 août 2025
Réponse de Aptive Pest Control - Seattle
Hi there,
Thank you for sharing your feedback! We’re glad to hear that your service professional arrived on time, communicated clearly about the service, and followed up on what was found. At Aptive, we strive to provide thorough, reliable, and transparent pest control so our neighbors feel confident their homes are protected. If you ever need further assistance or have questions about your service, please reach out. We’re always happy to help.
-Jasmine
They communicate well and have not had…
They communicate well and have not had any signs of rats since we started their service.
13 août 2025
Réponse de Aptive Pest Control - Seattle
Hi Sue,
Thank you for sharing your feedback! We’re thrilled to hear that our communication has been clear and that you haven’t seen any signs of rats since starting service. At Aptive, we take pride in delivering thorough, effective pest control and keeping our customers informed, and it’s wonderful to know our efforts are making a real difference in your home.
-Jasmine
Poor agent communication and understanding
Agent was hard to understand ( heavy Indian accent), and condescending to answer my questions. All I wanted to know was what my payments to Aptive were in 2024 and that seemed difficult for her to figure out. She sounded distant and I asked her if she was in India. She said “No” and when I asked her where she was located she ignored and wouldn’t answer. She was abrupt and not very friendly and didn’t seem to have a good grasp of English due to her giving me answers to questions I wasn’t asking. Not good customer service.
14 août 2025
Réponse de Aptive Pest Control - Seattle
Hi there,
Thank you for sharing your experience with Aptive. I’m very sorry to hear that your interaction with our customer care team left you feeling frustrated and unheard. Every customer deserves clear communication, patience, and respect, and it’s clear we didn’t deliver that during your call.
Your feedback about how your questions regarding 2024 payments were handled is concerning and will be shared with our team for review. We want to ensure our representatives are not only knowledgeable but also professional and approachable in every conversation.
If you’re willing, please reach out to us directly at socialmedia@goaptive.com with your service address so I can personally review your account and make sure you get the information you were asking for. Your experience matters to Aptive, and your feedback helps us improve the way we support our customers.
Thank you again for letting us know about this.
-Jasmine
We still have a lot of spiders in and…
We still have a lot of spiders in and out of the house
12 août 2025
Réponse de Aptive Pest Control - Seattle
Hi Roger,
Thank you for letting us know about this. At Aptive, our goal is to make sure you see real results, so hearing that spiders are still active in and around your home tells us we need to do more. We’d like to schedule a follow-up service at no additional cost to address the issue thoroughly and ensure you’re seeing the protection you expected. Please reach out to us at socialmedia@goaptive.com so we can get this scheduled right away. We truly value having you in the Aptive neighborhood and want to make this right so you can feel confident in your service.
-Jasmine
Technicians are friendly
Technicians are friendly, timely, helpful and willing to help me with questions and a new hidden wasp nest I found in some of my outdoor furniture :)
10 juillet 2025
Réponse de Aptive Pest Control - Seattle
Hi Lawrence,
Thank you for sharing your feedback! We’re so glad to hear that our service professionals are friendly, timely, and helpful, and that they were able to assist with your questions and the new hidden wasp nest. At Aptive, we take pride in providing attentive, thorough service and making sure our customers feel supported and confident in their home protection. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home and yard safe from pests.
-Jasmine
Followup Appointment
the technician explained what to expect in the coming weeks in the treatment for our sugar ants:)
15 août 2025
Réponse de Aptive Pest Control - Seattle
Hi Anna,
Thank you for sharing your experience! We’re glad to hear that our service professional took the time to explain what to expect with your sugar ant treatment. At Aptive, we strive to provide clear communication along with effective pest control so our customers feel confident in the process. We appreciate your feedback and look forward to continuing to serve you.
-Jasmine
Réponse de Aptive Pest Control - Seattle
Hi Janet,
Thank you for taking the time to share your feedback. We’re thrilled to hear you were pleased with the service. At Aptive, we take pride in providing effective and reliable service while making sure every customer feels valued.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
The technician and his service was…
The technician and his service was great. However, two days before service I contacted Aptive to let them know I had seen flying ants when sitting on my deck and wanted the technician to check for signs of them and possible activity on our wood siding. I was told the message would be relayed to the technician. The message was not passed on to him. He did not find out about my request until after he was done and left. Better communication practices between the office and technician should be implemented. This is the second time this has happened and it is no fault of the technician.
6 août 2025
Réponse de Aptive Pest Control - Seattle
Hi there,
Thank you for sharing your experience and for highlighting both the positive and the areas where we can improve. We’re glad to hear that your service professional provided excellent service, and we truly appreciate your understanding that the communication issue was not their fault.
We sincerely apologize that your message about the flying ants was not relayed in advance. At Aptive, we strive to ensure that all customer requests are communicated clearly so our service professionals can address them during each visit. Your feedback is invaluable, and we will review our communication practices to prevent this from happening in the future.
We appreciate you being part of the Aptive neighborhood and for trusting us with your home. Thank you for giving us the opportunity to learn from this and continue improving our service.
-Jasmine
Was the service complete?
The person that serviced my home was here what seemed like a very short time. He swept for spiders and sprayed. I did not see him replace rat bait in the boxes. He may have done so but, I didn't see him again in the back yard. This is not the first time I felt the tech was not thorough.
I am considering going back to my previous pest control company because the same person came out nearly every time. I really don't like having a different person every time.
5 août 2025
Réponse de Aptive Pest Control - Seattle
Hi Jim,
Thank you for sharing your experience. I’m sorry to hear that you felt the service at your home wasn’t as thorough as expected. I completely understand how frustrating it can be when treatments don’t seem consistent, and when the same service professional isn’t always present.
I’d like to review your account and make sure we’re addressing all areas of concern, including the rat bait and backyard treatment. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Super Service
Super friendly and eager to cover any concerns we had. Took care of everything. Very professional.
7 août 2025
Réponse de Aptive Pest Control - Seattle
Hi there,
Thank you for sharing your feedback! We’re so glad to hear our team was friendly, professional, and able to address all of your concerns. At Aptive, we strive to provide thorough and attentive service for every customer, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Great communication!
I love the communication from the technician servicing my property each time. They all have been very punctual and courteous. I also like that the product does not have a lingering odor. I can enjoy my backyard an hour after application.
5 août 2025
Réponse de Aptive Pest Control - Seattle
Hi Nancy,
Thank you for sharing your experience with Aptive! We’re thrilled to hear our service professionals have been punctual, courteous, and communicative. It’s great to know the treatment allows you to enjoy your backyard so quickly without any lingering odor. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home!
-Jasmine
Poor service and attention to detail
They have poor customer service and reliability. They have not shown up or notified me twice for service. They have forgotten to replace rat bait on three different locations. They spend about 10 minutes for a quick service. Technicians are more concerned about taking pictures of what they did versus doing the service correctly.
25 juillet 2025
Réponse de Aptive Pest Control - Seattle
Hi Chad,
Thank you for taking the time to share this feedback—we’re genuinely sorry to hear about your experience. At Aptive Environmental, we’re committed to delivering reliable, high-quality service, and it’s clear we’ve fallen short in several areas that matter most: communication, consistency, and attention to detail.
Missed visits without notice, incomplete rodent bait replacement, and rushed treatments are not in line with the standards we set for our team. We also understand how frustrating it must be to feel like the focus is on documentation rather than doing the job thoroughly. That’s not the experience we want any customer to have.
We’d truly appreciate the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com so we can look into your account, ensure any missed or incomplete services are addressed, and work with you directly to rebuild trust.
Thank you again for your feedback—it helps us improve and hold ourselves accountable to the level of service every Aptive customer deserves.
-Jasmine
Tech listened to and addressed concerns.
16 juillet 2025
Réponse de Aptive Pest Control - Seattle
Hi Daniel,
Thank you for sharing your experience! We’re glad to hear that our service professional took the time to listen and address your concerns—that kind of attentive care is exactly what we strive for at Aptive. We appreciate you being part of our community and are here whenever you need us!
-Jasmine
Hard to talk to a real person, impossible to cancel your service. Technician was fine.
Your strategies for scheduling shows no concern for my time. Poor communication from head quarters. The webpages appears to be designed to make it hard to cancel the service. Since starting using your service, ( I so regret it) the bugs are worse, but I had to pay more than my prior service.
17 juillet 2025
Réponse de Aptive Pest Control - Seattle
Hi Jane,
Thank you for sharing your experience with us. We’re genuinely sorry to hear about the challenges you’ve faced with scheduling, communication, and the effectiveness of your pest control service. At Aptive Environmental, we know your time is valuable, and it’s important that our processes respect that—so it’s disappointing to learn we didn’t meet those expectations.
We also understand how frustrating it must be to feel like the pest issues have worsened, especially after switching services and investing more in your home’s protection. That’s not the outcome we want for any of our customers.
Regarding cancellation, we want the process to be straightforward and transparent, and we apologize if our website didn’t make that clear.
We would appreciate the chance to review your account and work with you toward a solution that better fits your needs. Please reach out to us directly at socialmedia@goaptive.com so we can help address your concerns and restore your confidence in our service.
Thank you for your honest feedback—it’s essential in helping us improve for you and all members of the Aptive neighborhood.
-Jasmine
The ants are gone!
13 juillet 2025
Réponse de Aptive Pest Control - Seattle
Hi Nancy,
That’s what we love to hear—goodbye ants! We're so glad the service is working and that you're seeing the results. At Aptive, we’re committed to creating comfortable peace of mind, and it’s great to know our team delivered. Thanks for letting us be a part of protecting your home!
-Jasmine
The associate didn’t reach out in…
The associate didn’t reach out in advance of the appointment. I had and ask to look under the stairs in the backyard as I found wasps there (I was also attacked by them). I was at home for the whole day waiting for him and left only to eat something, which I believe was the time he showed up and wasn’t also able to connect with him in person to discuss this issue. This has never happened before as either the associate sends a message in advance they are coming or knocks the door to check if there are specifics areas or concerns that they need to be aware of.
11 juillet 2025
Réponse de Aptive Pest Control - Seattle
Hi Maria,
Thank you for taking the time to share your experience with us. We're really sorry to hear that your most recent service didn’t meet the level of communication and thoroughness you've come to expect from Aptive. We understand how important it is to be notified ahead of time—especially when there are urgent concerns like the wasp activity you mentioned.
Your safety and peace of mind matter deeply to us, and it’s incredibly frustrating to hear you were left waiting and weren’t given the opportunity to discuss your concerns in person. That’s not the standard we aim for, and we’re going to make sure your feedback is used to help our team improve the way we communicate and follow through.
We’d really appreciate the chance to make this right—please feel free to reach out to us at socialmedia@goaptive.com so we can follow up directly and ensure your next service is handled with the care and attention it deserves. Thank you again for being a part of the Aptive family.
-Jasmine
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