Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Voir plus
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Have just booked my first ever holiday with APT, the Vietnam and Cambodia Grand Tour. It was a hassle free experience and the sales agent, Grace Murley, was incredibly friendly, professional, knowle... Voir plus
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Our 33 day trip was amazing and ticked many boxes. The tour guides were excellent and itinerary generally good. There were some very early starts. However, the 2nd half of the trip (after Antarctica)... Voir plus
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Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Voir plus
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À propos de l'entreprise
- Entreprise de navire de croisière
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Voyagiste
Écrit par l'entreprise
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Écrit par l'entreprise
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Coordonnées de contact
48 Warwick Street, W1B 5AW, London, Royaume-Uni
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Excellent
3 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Eastern Canada 10 Day Tour
This was our third tour with APT and disappointed this time to have not had an APT rep at the airport to meet us. Unable to contact the Vancouver office via phone or WhatsApp and spending a long time wandering around to see if rep was there and asking Airport Information to put out a message, we gave up and joined a long queue for a taxi. APT rang us back whilst in the taxi to arrange a driver! However, we were told to get a receipt and it would be reimbursed by our tour guide, which it was.
That aside, the tour went very smoothly, staying in some wonderful Fairmont hotels in Toronto, Ottawa, Quebec and Montréal and a Marriott at Niagara Falls.
Our tour guide , Lezli, was kind, enthusiastic and knowledgeable. It was unfortunate that our driver did not speak much English so unable to form a rapport with him, unlike our other two tours.
A couple of Freedom of Choice activities offered were disappointing, but maybe there weren’t options to offer any better on this tour.
Overall we had a wonderful time. We were the only Brits with 21 Aussies but were made to feel welcome and included and made great friends.
We will have no hesitation in booking with APT again.
28 juillet 2025
Réponse de APT Luxury Travel
Thank you for sharing such a detailed review of your Eastern Canada tour. We appreciate your feedback regarding the airport transfer, and we’re glad the matter was quickly resolved with reimbursement. We will have our Operations team review what happened as this is most unusual. It’s wonderful to hear you enjoyed the iconic Fairmont and Marriott stays, the smooth running of the tour, and Lezli’s warmth and expertise. We’re also pleased you felt so welcomed by your fellow travellers and forged new friendships. Your continued trust in APT means a great deal, and we look forward to creating another memorable journey for you in the future.
Kind regards,
Gemma
Customer Experience Team
APT cancelled tour for more money
We had booked, with another couple, on the CROATIA & MONTENEGRO IN DEPTH
ZAGREB TO DUBROVNIK on board the luxury yacht, MV Lady Eleganza travelling Aug-September 2026.
All arrangements were finalised and made well ahead of time and everything had progressed smoothly…that was until APT advised us the tour for the booked dates, for which APT had taken all deposits, was unceremonious cancelled 😳❗️
Reason finally given was that APT had taken a “private” booking for that ship 🚢 and we were bumped ‼️😡
We, and our friends (along with our travel agent), will never travel with APT after this disgusting behaviour.
1 août 2025
Avis spontané
Réponse de APT Luxury Travel
Thank you for reaching out to us. I can see that you placed your booking through our Australian Office with a travel agent. I have passed your comments on through to our Customer Relations team in Head Office who will review and respond directly.
Kind regards,
Gemma
Customer Experience Team
Had an amazing time
Had an amazing time, just a few things to make it perfect. For tours maybe offer two options one cultural and another more of an activity ie sea safari on jet skis or a quad bike trip for the more adventurous guests.
8 août 2025
Réponse de APT Luxury Travel
Thank you for your lovely feedback. We’re delighted you had such an amazing time in Croatia. We appreciate your suggestion about offering a choice between cultural tours and more adventurous activities. While our excursions focus on showcasing the history and culture of each destination, we’ll share your ideas with our product team as we’re always looking for ways to enhance our guests’ experiences.
Kind regards,
Gemma
Customer Experience Team
The Rhine Valley in APT Ostara…
Everything was perfect from beginning to end. The food, the people, the trips and the cabin I could go on.
Nothing was too much trouble and our cruise director Bernadetta was fabulous.
The weather misbehaved at times but the sun was out when it was needed.
Can't recommend APT Solara and Ostara enough
25 juillet 2025
Réponse de APT Luxury Travel
We’re thrilled that your Rhine Cruise aboard our new APT Ostara was such a seamless and memorable journey. It’s wonderful to hear how much you enjoyed the cuisine, the excursions, and the comfort of your cabin – and that Bernadetta’s warmth and expertise helped make it all so special. Even the weather seemed to play along when it mattered most! Your kind words mean a great deal to our team, and we can’t wait to welcome you back on board for another adventure.
Kind regards,
Gemma
Customer Experience Team
Enjoyed pretty much all of the cruise…
Enjoyed pretty much all of the cruise apart from where we were parked on a couple of the stops, as in Porto long way from the town so to far to walk in
27 juillet 2025
Réponse de APT Luxury Travel
Thank you for your review and kind words about your Douro cruise. We understand it can feel a little far from the heart of Porto. River cruise vessels are required to dock at Vila Nova de Gaia, just across the river from the city centre, as this is the designated mooring area with the facilities and safety standards needed for larger ships. From here, it’s only a short transfer into Porto, so guests can enjoy the sights while we operate within the river’s navigation rules.
Kind regards,
Gemma
Customer Experience Team
The Madrid portion of the holiday was…
The Madrid portion of the holiday was very disappointing
30 juillet 2025
Réponse de APT Luxury Travel
Thank you for taking the time to speak with me and share your experience. Your feedback is truly invaluable in helping us make APT tours the very best they can be. I’m grateful for your honesty, as it gives us the opportunity to learn, improve, and ensure our guests enjoy every part of their journey.
Kind regards Sarah Customer service team
Outstanding holiday
Our tour director, Tomas Hosnedl was outstanding. His knowledge was endless, and he went over and beyond to make sure our holiday lived up to expectations.
26 juillet 2025
Réponse de APT Luxury Travel
We’re delighted to hear your 14-day Croatia cruise aboard RV Lady Eleganza lived up to expectations. Tomas will be thrilled to know his knowledge and dedication made such a difference to your journey. We’ll be sure to pass on your kind words, and we look forward to welcoming you on another APT adventure soon.
Kind regards,
Gemma
Customer Experience Team
No body to meet us at Madrid air port…
No body to meet us at Madrid air port on our arrival from Amsterdam.We waited 1 hour to no avail , causing us much stress and apprehension at the commencement of our holiday.
27 juillet 2025
Réponse de APT Luxury Travel
Thank you for your feedback. Your comments have been shared with our Operations and Customer Relations teams, who are reviewing the matter in detail. They will be in direct contact with you regarding your experience.
Kind regards,
Gemma
Customer Experience Team
Booking agent was very…
Booking agent Claudette was very thorough and helpful
30 juillet 2025
Avis spontané
Réponse de APT Luxury Travel
Thank you for your wonderful feedback!
We’re so pleased to hear that Claudette was thorough and helpful throughout your booking process. At APT, we pride ourselves on offering personalised service right from the first interaction, and it’s lovely to know Claudette made such a positive impression.
We’ll be sure to pass on your kind words to her — they’ll mean a lot.
We can’t wait to welcome you on your journey with us!
Warm regards,
Raychell
Customer Experience Team
We had an amazing cruise on the Duoro …
We had an amazing cruise on the Duoro with APT
would have loved more days cruising and less time in a coach (especially day 1) otherwise it was excellent .
27 juillet 2025
Réponse de APT Luxury Travel
Thank you so much for taking the time to share your experience on the Douro with us.
We’re thrilled to hear that you had an amazing cruise and that your overall journey with APT was excellent — that’s exactly what we aim for. Your kind words are truly appreciated by our team.
We also value your feedback regarding the balance between cruising and coach travel, particularly on Day 1. Our goal is always to create thoughtfully curated itineraries that maximise comfort, enrichment, and enjoyment. We’ll be reviewing this aspect closely as we continue refining our journeys to offer the most rewarding experiences possible.
We hope to welcome you on board again soon — perhaps on another of our river cruises where the rhythm of the river takes centre stage.
Warm regards,
Raychell
Customer Experience Team
Réponse de APT Luxury Travel
Thank you for the fantastic review of your Iceland, Faroe Islands and Scotland Cruise. We'd love to have you travel with us again and help you plan your next adventure soon.
Kind regards,
Gemma
Customer Experience Team
Fabulous boat, wonderfull holiday.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
5 juillet 2025
Réponse de APT Luxury Travel
Thank you for your fantastic review — we’re thrilled to hear you had a wonderful holiday and enjoyed the beautifully maintained boat, excellent ports of call, and the guidance of your enthusiastic Tour Director.
We’re also grateful for your honest feedback regarding the onboard service. While we’re pleased you found the overall experience exceptional, we’re sorry to hear the service didn’t consistently match the warmth and engagement we aim for. Your comments have been shared with our team so we can continue to improve.
It means a great deal to know you’d strongly recommend APT to others, and we hope to welcome you aboard again for another unforgettable journey.
Kind regards,
Raychell
Customer Experience Team
Excellent value for money
Excellent itinery, our guide Roneil was brilliant and very informative and funny. Hotels were good, arrangements were clear, coach driver Randy was a very smooth driver. Five stars all round.
21 juin 2025
Réponse de APT Luxury Travel
Thank you for your fantastic 5-star review! We’re so pleased you found the tour excellent value for money and that the itinerary, accommodation, and travel arrangements all met your expectations.
A special thank you for your kind words about Roneil and Randy — we’re lucky to have such dedicated and talented people on our team, and we’ll be sure to pass your praise along to them.
We appreciate you choosing APT and hope to welcome you on another journey soon!
Kind regards,
Raychell
Customer Experience Team
Great itinery
Great boats, crew n meals.
Thanks to Bernadette for all her help on board and also our Holiday Village travel Agent, Jackie Davis for all her hard work.
Just a couple problems re low rivers, but the amazing army type exercise performed by ALL the crew just amazing to see.
7 juillet 2025
Réponse de APT Luxury Travel
Thank you for your lovely review! We're so glad to hear you enjoyed the itinerary, the boats, the meals, and the fantastic service from our crew.
A special thanks for your kind words about Bernadette — we’ll be sure to pass that along to her.
While low river levels can sometimes present unexpected challenges, we're incredibly proud of how our crew adapted — and we're thrilled you appreciated their effort and teamwork.
We hope to welcome you back on another APT journey soon!
Kind regards,
Raychell
Customer Experience Team
Nice cruise but not for night owls
Nice cruise but not for night owls. Bar closed 11pm. Bar on deck was closed throughout, except for last night, opened for a couple of hours. No drink service on deck. Had to go to bar downstairs. Staff were very helpful, and friendly. Cabin clean and well appointed.
29 juin 2025
Réponse de APT Luxury Travel
Thank you for your 4-star review and for sharing your experience with us! We’re so pleased to hear that you enjoyed the cruise overall—especially the friendly and helpful staff, and the comfort and cleanliness of your cabin.
We also appreciate your feedback regarding the bar hours and deck service. While our onboard bars typically close around 11pm to ensure a restful environment for all guests, we understand that some travellers would enjoy a livelier late-night atmosphere. Similarly, the deck bar’s limited opening is often influenced by weather, port regulations, and guest demand—but your comments are noted and will be shared with our operations team as we continue to refine the onboard experience.
We’re grateful you chose to cruise with us and hope to welcome you back again
Kind regards,
Raychell
Customer Experience Team
It was well organised
It was well organised. Hectic schedule and early starts which I would have liked to have been made aware of prior to the trip. It was my first guided tour so didn't know what to expect but having lived ou of a suitcase for two weeks I would have organised myself a bit differently had I known. However, it hasn't put me off another tour as the destinations were amazing.
24 juin 2025
Réponse de APT Luxury Travel
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the tour well-organised and that the destinations left a lasting impression.
We truly appreciate your honest feedback about the schedule and early starts. As this was your first guided tour, it's completely understandable that the pace and structure might have come as a surprise. Your insight is valuable, and we'll continue working to ensure guests are well-informed about what to expect so they can prepare accordingly.
It’s great to hear that this experience hasn’t put you off future tours — we’d love to welcome you back for another adventure.
Kind regards,
Raychell
Customer Experience Team
The whole experience and the staff were…
The whole experience and the staff were magnificent
17 juin 2025
Réponse de APT Luxury Travel
Thank you so much for your kind words! We’re absolutely delighted to hear that your experience with APT and our staff was magnificent. At APT, we’re passionate about creating unforgettable journeys with exceptional service, and it’s wonderful to know that this was reflected in your trip.
We hope to welcome you aboard again soon for another extraordinary adventure!
Kind regards,
Raychell
Customer Experience Team
Extremely Happy with our cruise up the…
I was very happy with our cruise up the coast of Croatia! The cabin accommodations were excellent! The onboard staff was very friendly and helpful..... We really enjoyed with itinerary.... The swim stops were lots of fun and refreshing on our very hot journey. Our Program Director, was attentive, being very sure everyone was doing well and enjoying the cruise and stops. We was also very caring.....and fun! The meal plans were great, offering many choices.
My only complaint was that one of the passengers got onboard and was sick......that caused many of us to also get sick (spoiling part of our trip) and even got the Program Director sick although she did her best to hide it and she was great to forge through and still do an amazing job! The food was very good, but did lack a certain amount of seasoning.....to my taste..... Drinks and wine was plentiful and very much enjoyed. I think APT did a GREAT JOB and we really enjoyed our journey!!! Great kudos to Anna our Cruise Director.
27 juin 2025
Réponse de APT Luxury Travel
Thank you so much for sharing your experience cruising along the beautiful coast of Croatia with APT! We're thrilled to hear that you were extremely happy with the journey—from the excellent cabin accommodations and friendly onboard staff to the refreshing swim stops and well-curated itinerary. It’s wonderful to know that your Program Director, Anna, made such a positive impact with her attentiveness, care, and fun spirit. We’ll be sure to pass along your kind kudos to her!
At APT, we pride ourselves on crafting extraordinary journeys that blend luxury, cultural connection, and personalized service. Your feedback reflects the heart of what we strive to deliver: meaningful travel experiences perfected down to the last detail.
We’re sorry to hear that illness affected part of your trip. Health and safety are top priorities for us, and we appreciate your understanding and recognition of Anna’s dedication even under challenging circumstances. Your note about seasoning in the meals is also appreciated—our culinary team is always looking for ways to enhance the onboard dining experience.
Thank you again for choosing APT. We’re grateful for your trust and hope to welcome you on another unforgettable journey soon!
Kind regards,
Raychell
Customer Experience Team
Lisbon,Douro, Madrid
We were on an APT holiday, but to be honest it seemed more like an APT Travelmarvel holiday. No Speciality dining, APT rep in Lisbon a waste of time, didn’t actually interact much with any of the guests. He arranged a meal at a local restaurant, mediocre at best. Douro staff lovely, rep. did well as it was her first week. Chaotic check-in at hotel in Madrid, APT not there to meet coaches. Been with APT 6 times, but this was the least organised and special holiday, definitely a Travelmarvel ship. Like some aspects, but not to usual APT standard.
25 juin 2025
Réponse de APT Luxury Travel
Thank you for taking the time to share your feedback and speaking with me following your recent Lisbon, Douro, and Madrid journey with APT. We truly value your loyalty as a returning guest and appreciate your honest reflections.
Please rest assured that your feedback has been shared with our Customer Relations for thorough review. We are committed to learning from this and making the necessary improvements to ensure future journeys consistently reflect the quality and care that define APT.
Thank you again for your continued support and for helping us uphold the standards our guests deserve. If there’s anything further you’d like to share, I’d be happy to listen.
Kind regards,
Raychell
Customer Experience Team
The food was not as good as in previous…
The food was not as good as in previous trips.
There was a lack of scenic cruising. Tooo long docked at several places. Not the right balance between excursions and scenic cruising.Parallel parking with a bank or another ship either side.
27 juin 2025
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