AquaOptima Avis 64

Don’t waste your money very dissatisfied with the product so many faults on it and instructions are rubbish

we have no confidence that the repairman, aqua service or haier are capable of 1. repairing
the fridge. 2 keeping their word 3. showing up to do the work

Stuck on descale mode even thought we have run over so many cycles. Manual says nothing about how to fix it, peice of garbage !!!

Worst machine ever, waste of £150, 2 months down the line I've got no help from customer service so I've thrown it away. Do not buy. It will keep giving faults for descaling and cleaning

Two identical Aqua Optima Aurora hot water dispenser models owned over a 3 year period, both developed electrical faults and tripped the consumer unit-based RCD during usage, becoming unsafe to use and unusable for their designed purpose. Cannot recommend this brand of hot water dispensers, when they have such a short usable lifespan.
Customer Services were contacted whom responded with acknowledgment of an electrical fault in the product, however due to warranty expiry, they would not provide a resolve.

Tried both numbers for customer service they're both on answer phones but does not say business name. The aqua Optima is not very user friendly and does strange things of it's own accord. Usually I'd say user error (because hey I usually get this stuff wrong ) but therr are continuous problems and I constantly need to read the manual to sort it out. I've asked friends for their opinion to try and sort this time and they've no idea.

Don't waste your money

Do not even bother buying one of these machines. I'm on my THIRD. I'm one month over my warranty with Robert Dyas and they won't help either. Each unit has encountered different issues, this time around the cooling element has gone.

You can be extra vigilant with these machines and de scale properly, change filters, keep it clean and dry, makes no difference. In theory it's a great idea for a machine but it's just not in practice. So many people by all accounts, have issues. Money down the drain. I'm now going to save up for a good one. The price point of the Aqua Ultima hot and cold is excellent but let me tell you, you'll end up wasting money. Buying 3 in 3 years has set me back £500, had i have known I'd have invested in a decent unit by another manufacturer.

Me, I work in the water industry on the disinfection side of your drinking water.
The descale light never came on so contacted customer services they instructed me how to descale but purely through the cold water side, strange I thought but they should know. Needless to say eventually (6 months later) the hot water side scaled so bad the heater faulted.
I contacted them again with this information and because this was a few weeks out of warranty they didn't want to know and would take no responsibility for the bad advice first given that culminated in the failure of the product or the lack of descale alert from purchase plus the heater can't be replaced. Looking for an alternative product as this is drinking water so the product needs to be spot on.

It's great when it works, but similarly to others. I've had two of those and each failed with a different issue. First one started leaking and the second one started tripping my power randomly.
A water dispenser like this is a life changer

I've had the Aqua Optima for under a year, all of a sudden my house started tripping and turning off the sockets for the entire house randomly. Eventually found out it was the AquaOptima hot and cold that would randomly trip the house or trip the house straight away if you press the hot water button. Everything looks completely normal and nothing to indicate an issue with the item, unfortunately this means it is now completely useless. looking online appears that this issue is it's not unique to me in the 2nd to many others which is really disappointing to see and I wish I knew it before I bought the item.
Up until this point we have used it without issue replacing the filters regularly and hot water has always been produced as needed, mainly use the hot water but have used the cold feature as well.
Mid December when issues started in 2025 I emailed the customer support team as their website, their website information doesn't have any Information on how to rectify this and you can only complete their form online I expected to delay due to the Christmas period however a month later I've had absolutely no response at all. Have sent message to them today. Really poor product if it breaks down under a year and reading other reviews online it appears that this is a common failt and not a one off issue. Very disappointed.

I bought these filters to use in my Brita Water filter. The first filter eventually worked for 8 days under minimum use before blocking. I replaced it this morning and followed the pre use instructions again but it is completely blocked. Despite several attempts to get it working, I have been unsuccessful. I'll be buying original Brita filters in future. A complete waste of money!

My kettle is scaling up after 7 days of using a new filter when the filter used to last 30 days. Very very poor and costly.

When checking out the info before buying, there was no mention of replacing the filter monthly, flushing most days, and now after 2 months having to descale before it will work, no one in my area stocks citric acid so I have ordered online, so now the unit is left on the side, when I do discale the unit will use up 5 litres of hot water, what a waste of electric and water.
I live on my own so the unit is not used that much, if this happens again over the next 2 months I will be looking to return the unit. Also the cost of filters and citric acid added the the original cost of £150.
Its a good job that I'm retired and have the time trying to sort out this problem. I have warned family & friends to be very wary of buying this item.

The reviews on the Currys website for this unit were all Excellent.

I was experiencing issues with the last filter from a bundle, where, after just a few cycles of filtering water, it suddenly started to trickle and took a lot longer than it should to filter.

I contacted Aqua-Optima via a web form and received a reply. They asked me for a photo, which I was unable to provide (the camera on my phone is broken). The photo they requested was of the rubber seal where the filter connects to the tank in the jug. I replied, telling them the issue with my camera and also that the issue I was experiencing was with the filter, not the seal, as 1 the seal is fine and 2 if it wasn't then the water would be flowing between the filter and the tank and not just trickling from the filter.

I replied to them on the same day I received their email. This was a week ago, and still been no further communication from them.

Thankfully, I had already purchased more filters when I started using the last one from the bundle.

I appreciate that companies get busy, but a week and no reply is not very professional in my opinion.

Absolutely useless, had it less than a month, the chiller doesn't work properly and I have to turn the machine off daily for it to work again. Now it's stuck in descale mode and has been descaling for almost 2 hours. Definitely wouldn't recommend this product there are better out there.

Yesterday I found on the bottom of the water tank some carbon probably from the filter evolve plus. I got video and pictures which makes me concerned .Tried to contact company on their number which is chargeable they do not have mail only from
Im using optima water filter for long time now I don't know I'm concerned regarding what I saw on the bottom.

Do not buy this product! We have bought originally Aqua Optima Aurora from Amazon and it broke within year, we have had replacement one from Aqua Optima and not even year after it has broke again!! We have contacted Aqua Optima company which is refusing to replace machine and exactly as I read from other customers in similar situation they, even though law states we have 6 years for faulty goods to be replaced they are refusing to do so!! Avoid Avoid Avoid!!!

do NOT buy
once ot goes wrong and it will they offer no repair or parts service regardless of their legal obligation , what you end up with is a very expensive lump of land fill
the filters cause problems both in taste and quality as well as clogging the machine up with scale to the point it took 15 litres of vinegar to get it to work again ONLY for it to trip the RCD and knock my kitchen off for an hour , its dangerous and unfit for purpose and you can NOT get replacement parts

cannot get in touch about a damaged item,the aqua optima aurora hot water dispenser ,two where i work have all broken down after 1 and a half years so out of warranty. i also bought one for home which has also broken tryed to get in touch but cannot get through to them

Absolutely dreadful company. Don’t buy any of their products as we’ve had 2 units that stopped working within a year and yet they have done nothing to help just told to lump it. £150 for 10 months of usage. Customer service is non existent