My item was delivered quickly, dint have to wait much. The instructions were detailed but very easy and set up was fast and easy. Most importantly, the water that is filtered taste good enough for me... Voir plus
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Slow to get the filters out unacceptable in this day and age of Amazon. I ordered on a Wednesday it didn’t ship till Monday even though the label was created Thursday and then I got it on a Friday... Voir plus
L'entreprise a répondu
This is a great product. Owning an AquaTru water filter is light years ahead of lugging water bottles home from a store. And AquaTru's customer service can be counted on to be both easily reachable... Voir plus
Andrew and David made my purchasing experience very enjoyable. When I received an email regarding my package being lost, Andrew and David made sure they sent another one to me right away. I now have... Voir plus
À propos de l'entreprise
- Entreprise de traitement de l'eau
- Fournisseur d'eau en bouteille
- Fontaine à eau potable
- Fournisseur de fontaines à eau
- Fournisseur de filtres à eau
Écrit par l'entreprise
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Écrit par l'entreprise
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Coordonnées de contact
3,6
Moyen
124 avis
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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The best tasting water I’ve ever had
The best tasting water I’ve ever had. Very crisp and clean. It doesn’t have an after effect like bottled water. You don’t feel full after drinking it and you just feel better!!!
10 avril 2026
The BEST product for so many reasons!
EVERYTHING ABOUT MY EXPERIENCE WITH AQUA TRU has been WONDERFUL!
I have had my Filtered Shower Head for less then a week. I noticed the difference in my skin and hair…like night and day!
Plus my eyes use to burn from the Chlorine in our district water and skin was always itchy and these issues are Gone!
Skin feels soft and hair is Shiny.
Plus EASY to install.
You will love your purchase and will want to buy one for your loved ones!!!
7 avril 2026
Great people service!
Great customer service. It is so wonderful to have human beings to answer questions that AI can’t!
10 avril 2026
The product never worked
The product never worked. Troubleshooting over an hour and a half didn't seem reasonable. Instead of sending me a new item right away they made me wait. Made me go to FedEx twice to return items. It seems that they should have just sent me out a new item right away instead of maybe wait like a month and then I have to wait for a refund since I don't want the item now
10 avril 2026
The water tastes great
The water tastes great. A lot of time spent emptying and refilling tank for one person household. A design improvement on the rollers to turn the carafe around to get to the tank for a refill. I had to order the roller caster which helps, but it only comes straight out. A roller caster that rotated 180 or 360 degrees might be more helpful.
10 avril 2026
Very good customer service took care of…
Very good customer service took care of the problem immediately. Water taste great now highly recommend it.
10 avril 2026
Filtration system that Works!
My item was delivered quickly, dint have to wait much. The instructions were detailed but very easy and set up was fast and easy. Most importantly, the water that is filtered taste good enough for me to drink & stop buying bottled water. That is saying a lot because believe me Long Island tap water is pretty nasty tasting. So finally a filtration system that works, compact enough for my small counter space. Totally and highly recommend it!
10 avril 2026
Company has one of the best water…
Company has one of the best water filtration systems on the market! Highly recommend! Their customer service team is also spot on with any issues, questions, concerns etc!
10 avril 2026
It arrived promptly
It arrived promptly, the water taste is so nice! Well worth the investment.
13 avril 2026
AquaTru Water Filters
This is a great product. Owning an AquaTru water filter is light years ahead of lugging water bottles home from a store. And AquaTru's customer service can be counted on to be both easily reachable and very helpful.
21 avril 2026
I was blown away at the water pressure…
I was blown away at the water pressure we get with the filter head! It is better now than before! Also, just makes me feel so much better that my family isn't bathing in toxins.
9 avril 2026
Shipping takes a while
Shipping takes a while, you have to be very patient when ordering something.
9 avril 2026
I’m happy the way you help my son and my self , I’m recommending you to my friends
Let me tell you that I’m really happy the way you help us , I’m recommending you guys to my friends , thank you so much
13 avril 2026
My water descaling kit was supposedly…
My water descaling kit was supposedly delivered but I never got it. Help team never responded to our emails. I placed a new order and now haven’t received that one either. So my AquaTru has been sitting on my counter unused for two months. This company is a scam. Save yourself a bunch of money and just get a Brita!!!
13 avril 2026
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