Arachas Avis 

in fact my experience was not great until today.
twice previously i had rung to get clarification about the new zurich policy and to renew, and twice i was told i would be rung back and wasn,t (2 days each)
today, isabelle mullane answered all my questions, was very patient, and guided me to 2 better policy options. she was exceptionally nice to deal with.

ISABELLE MULLANE was very helpful, patient, informative calm and friendly. very professional

I’ve been the customer of this company over 3 years. Lovely people who always try their best to help me. The last time I wanted to transfer my insurance to my new car and I met such a nice girl Isabelle Millane. My problem was solved in a few minutes, it was really nice conversation. And for me, as I’m not native speaker, is so precious that she speaks really legibly and patiently. Thank you!

We were completely thrown a curveball when we realised our banks in house insurance would not cover us due to the fact we were going to have our house unoccupied for a while. Everyone I spoke to before was so uninformative and dismissive until I got to Arachas. I got Louise Devlin helping me and she was brilliant, very informative and helpful, lots of emails were shared back and forth and I always got a speedy reply. When the bank wouldn't accept our first quote Louise got us another more comprehensive one which was accepted and lessened the stress on us so much. If you're first time buyers and struggling with getting things in order definitely take a chance on Arachas! Thanks again Louise Devlin

I renewed my motor insurance through Arachas today.
Hazel Tynan was the person that I spoke with and who completed my renewal.
She answered all my queries and even went and researched the answers to a couple of tricky questions that arose from my reading of my renewal documents.
Arachas have helped me to get the best motor insurance that suits my situation and circumstances at the best price.
Their customer service are some of the best that I have experienced in a long time.

Hazel Tynan was very helpful

Very helpful lady Hazel Tynan - got insurance sorted

I dealt with Isabelle Mullane for our renewal today, she was brilliant - very well informed, efficient and friendly. I went for an alternative insurer and she talked me through the change very clearly. Highly recommend

Your staff member Isabelle Mullane was extremely knowledgeable, a good listener, polite, spoke extremely clearly, and well, about your insurance products, the quiet competence of your colleague made me feel comfortable enough to purchase the insurance then and there.

I dealt with a very helpful member of staff Hazel Tynan who I must say was exceptional in the service she provided keeping me updated at all times. It was great in this day and age to deal with someone so good at her job you are lucky to have her.

Sinead was very helpful & pleasant , however due to lack of access to my previous records she was unable to answer my query re differential in premium from previous years. She has sent an email to the respective team to respond to me

I dealt with Account Execute Laura Harte. The service and advice that she provided was top class. Great to deal with and very thorough throughout the process.

Hazel Tynan was a fantastic help sorting out my car insurance.I usually find every year when sorting quotes/payments it’s very stressful and time consuming.Hazel rang/emailed me when she said she would.The whole process was very easy.I will definitely be emailing Hazel next year when I am renewing my car insurance.She was so helpful and friendly and so prompt with emails/phone calls.I so appreciate all of her help and turning a stressful situation into a very simple one.I couldn’t thank her enough on the phone this morning when I was renewing my policy.

Hazel Tynan looked after all my requirements for a mid term car insurance transfer to a different car seamlessly and backed it up straight away with email confirmation. Couldn’t ask for a better service.
Thanks Hazel.

I rang to move my insurance from my old car to a new car. Tara Burns explained everything that I needed to do and gave me a quote for the new car and even sent an email with instructions. Excellent customer Service!!!

I appreciate all the help and support I received during my renewal process.

Isabelle Mullane provided me with the complete information and was very helpful during the call.

I definitely recommend the company.

Kind regards,
Iryna Kopyrina

Isabelle Mullane was professional, courteous and patient as she helped me to renew my car insurance
I would recommend Isabelle and Arachnas

I dealt with two people today. The first lady was not very helpful, seemed irritated and was rude and abrupt. I needed help with my insurance matter urgently and I was quite concerned as she seemed uninterested. However at the end of the day I had the opportunity to deal with a different staff member (and briefly with a third staff member). This gentleman, Niall, and another lady I spoke with briefly, were very helpful and compassionate and patient and they got my urgent matter resolved in less than a half a hour. I was incredibly grateful to have had the help from Niall, prompt, professional, understanding. I would give Niall and his service 5 stars. I would give the earlier lady 1 star

Hazel Tynan was exceptionally helpful in exploring options for the best insurance policy for me & my family this coming year. She went to the bother of checking websites etc of insurance companies policy around learer drivers and insurance cover.
The waiting tome to get through on the phone and needing to be passed to 2 different people, was the only reason I am nit giving 5 stars.

Louise Devlin was a pleasure to deal with — professional, helpful, knowledgeable and efficient. She made my home insurance enquiry very easy. Highly recommend, thank you Louise.