Order #1141 Purchased an item 18th of April, no messages from the retailer until the 5th of May when they advised it was out of stock, they could not source the item and would issue a refund... Voir plus
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Lisez les avis des autres
Purchased a Bosch Dishwasher@ £429.00 on 28th Jan 26. Email confirmed item being dispatched and delivery date to be advised. Chased them for a delivery date on 3rd Feb; 4th Feb; 6th Feb. Email re... Voir plus
DO NOT buy from this company, they steal your money and don't deliver the goods. They took over £700 from me and no refund or item. Stay well clear they are scammers. I would like to update my review... Voir plus
L'entreprise a répondu
My experience was a positive one and I would use again. Found a great price on an oven I was looking for. Even better with their discount code. Ordered on 16/8, delivered on 3/9 (time scales were... Voir plus
L'entreprise a répondu
2,4
Bas
33 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Combination Oven
The oven was ordered about 3 weeks before delivery. A bit of a wait. On the pluss side, all emails were answered swiftly and comprehensive answers given. The price for the oven was the best I could find. Worth the wait.
16 octobre 2025
Avis spontané
I’m getting concerned about my order as…
I’m getting concerned about my order as I’ve ordered a downdraft hob and have contacted Araco Interiors to get a eta for the item but they said they will come back to me and I’ve yet to have a response! If this is a genuine company I would expect them to see my review of my experience and come back to me with a full explanation of why this has been so poor. At this stage I would not recommend using Araco Interiors for any of my friends or family.
3 octobre 2025
Avis spontané
Réponse de Aracointeriors
Reply from Araco Interiors:
Dear Stephen,
Thank you for taking the time to share your feedback.
We can confirm that your downdraft hob has since been delivered, and we have not been notified of any outstanding issues with your order. We’re glad to see it safely received and hope that you’re happy with your purchase.
We appreciate your review and apologise again for any concern caused during the waiting period. Your feedback helps us continue improving our communication and service.
Kind regards,
The Araco Interiors Team
Not the best shopping experience, but resolved eventually
Seems to be a small company which needs to improve. Hopefully they will do.
They were not able to deliver the product I ordered in time, so I asked for a refund, which they promised to do, however apparently they had issues with their payment provider, so I had to claim the money back through my credit card company.
The company have sent what I believe to be a sincere apology to me and compensated me for the poor service I received.
Also do not use the phone number to contact them, as I tried 7 times to use this and they did not call me back, this is my biggest criticism and needs to be drastically improved, however they will reply via email, which I managed to resolve my issues with in the end.
If I am able to speak to someone on the phone at this company I would consider using them again.
24 septembre 2025
Avis spontané
Réponse de Aracointeriors
Dear Jonathan,
We’re very sorry for the delay and fully understand how frustrating this has been.
Your refund was processed on 13th October and is showing as successful in our payment records. However, this is now the second instance where a customer has advised that the funds have not yet appeared back in their account.
Please rest assured that we are urgently investigating this with our payment processor to understand why this delay has occurred and will update you as soon as we receive clarification.
We always act in good faith and strive to provide a smooth and reliable service for every customer. We’re sorry that, on this occasion, your experience has fallen short of our usual standards.
Kind regards,
The Araco Interiors Team
Great service
Really helpful company to deal with and great communication, appliances are a very reasonable price and delivery was when estimated. After reading some of the negative reviews I really panicked however service was brilliant.
25 septembre 2025
Avis spontané
Réponse de Aracointeriors
Thank you so much, Ashley, for your kind words and 5-star review. We’re delighted to hear that you found our team helpful, our communication clear, and your appliances delivered on time at a great price.
We understand how concerning negative reviews can be, so we’re especially pleased that your experience reflected the level of service we always aim to provide. Your feedback means a lot to us and helps reassure future customers too.
We look forward to welcoming you back to Araco Interiors again.
— The Araco Interiors Team
Issue resolved
DO NOT buy from this company, they steal your money and don't deliver the goods. They took over £700 from me and no refund or item. Stay well clear they are scammers. I would like to update my review since posting. I would give Araco interiors a 4 star rating now as my issue has been resolved. I give this because of the length of time it took, otherwise it would be 5. Araco customer service were very helpful on my last contact, seemingly since I paid by bank transfer my refund had been missed. They gave me an extra 10% as a good will gesture so alls well that ends well.
16 mai 2025
Avis spontané
Réponse de Aracointeriors
Thank you for updating your review and for acknowledging the resolution of your order. We’re very sorry again for the delay and the stress this caused, and we’re glad we were able to resolve the matter to your satisfaction, including providing a goodwill gesture.
Your feedback is extremely valuable to us, and we’ve taken steps to improve our internal processes to ensure this situation does not happen again. We truly appreciate your patience and your recognition of our customer service team’s efforts.
We look forward to the opportunity to serve you again in the future, and to provide you with the seamless experience we strive for.
— The Araco Interiors Team
Great price
Great price. Quality product. Friendly service. Would buy again.
13 septembre 2025
Avis spontané
Willing to improve
Araco admitted their failings in communicating the delays to our delivery and have thanked us for the opportunity to make right the transaction. I hope they're able to learn and grow from this.
12 septembre 2025
Avis spontané
Positive Experience
My experience was a positive one and I would use again.
Found a great price on an oven I was looking for. Even better with their discount code.
Ordered on 16/8, delivered on 3/9 (time scales were on the website and didn't mind waiting).
Emails were answered within 24hrs, polite and kept me in the loop of what was going to happen.
3 septembre 2025
Avis spontané
Réponse de Aracointeriors
Reply from Araco Interiors
Thank you so much for your kind words and 5-star review — we’re delighted to hear that you had a positive experience with us and are happy with both the product and the service received.
We’ve recently received some negative feedback due to a temporary website glitch that meant some clients didn’t receive their order confirmations, and their orders unfortunately missed our usual process. Knowing that you had a smooth and well-communicated experience means a lot to us, and we truly appreciate your understanding and support.
Your feedback helps reassure future customers and encourages our team to keep delivering the level of service we pride ourselves on. We look forward to welcoming you back again soon.
— The Araco Interiors Team
Buyer beware!
Thought I'd bought a Bosch oven from these chancers. It never arrived. Communication was impossible via phone and email, received one brief and non committal email despite being persistent. Fortunately paid with my credit card so they are organising my refund.
*4/9/25 Have now received my refund. I was then asked to remove my review on TrustPilot. Absolutely not. The whole process was shambolic, stressful and costly as I had to rearrange tradesmen. Only got the refund once I outed them.
4/9/25 The situation was not resolved “as soon as they became aware of it”. I had a reply to my email which advised they were resolving and nothing progressed at all and no phone messages were returned.
18 août 2025
Avis spontané
Réponse de Aracointeriors
Reply from Araco Interiors
We’re truly sorry for the experience you had with your order and the stress this caused. Unfortunately, we experienced a temporary technical glitch on our website which meant that order confirmations were not being sent and your order did not reach our system as it should have.
As soon as we became aware of the issue through your review, we immediately contacted you and processed your refund straight away, in line with your request.
While this was a one-off systems failure, we fully recognise the disruption it caused and sincerely apologise for the inconvenience — particularly with the knock-on effect to your plans. We have since taken steps to resolve the glitch to ensure this does not happen again.
We value every customer and take this feedback seriously as part of improving our service.
— The Araco Interiors Team
Do not us.
Do not, I repeat do not use this Company. I ordered an AEG hob from them and it never arrived, I have asked for refund and nearly 2 months later I'm still out of pocket and nobody comes back to you. Their business address in just a shell office with an answering service that passes your information to them. The MD has previous companies that have wound up and I have reported their trading activities to the Police, Companies House and the National Fraud Intelligence Bureau. They also claimed to be members of the British Institute of Interior Design using their logo on Emails and their website. I contacted the BIID and they confirmed that they are not members.
8 mai 2025
Avis spontané
Recommended
Araco Interiors had the best price for a specific hob I had in mind. There were a couple of hiccups along the way with payment and invoicing, but everything was dealt with and put right promptly.
8 avril 2025
Avis spontané
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