Arcade Skincare Avis 

The instant I paid for my goods I realised the company is located in Newport and I live in London.I sent email requesting for payment for delivery which they agreed to send me a payment link for the delivery. After three days without receiving the payment link, I sent another email and alongside an apology for late response, I was asked to send my delivery address with a promise that the goods will be sent without any delivery payment as a consolation for time wasting.
As I write this there has not been any delivery or communication from them . This has dragged on for more than a week now.

I’m on to my second batch of shampoos conditioners face bars and cleansing bars now and I can’t imagine I’ll go anywhere else for these products again not only has my hair condition improved completely ( no more dry scalp ) but these products last forever and are so reasonably priced and completely natural that’s ticked all my boxes thank you to all your team

I bought the hydration cream after much deliberation over the wonderful choices, but was given amazing advice on which cream would suit me.

I have rosacea and perimenopausal dry skin, this cream is like putting a blanket on, I can't wait to put it on my face every morning and night! Thank you Arcade Skincare this is everything I have been looking for.
The texture and ingredients are perfect x

Love these products. Delivery was prompt, packaging good, first time using shampoo and conditioning bars so the little tips on the boxes were very welcome!

I have struggled with hormonal acne for all of my teen years, but nothing has cleared it up. I also messed up my skin barrier using really harsh chemicals, leaving my skin sensitive and irritated.
I've been using the cleansing gel, hydration cream, and charcoal cleanser for a month now and the difference is amazing. My skin no longer burns when I wash my face and I have noticed a significant reduction in break outs.
I also loved how the packaging is all recyclable. You can tell a lot of care went into making these products.
Thank you so much to everyone at Arcade skincare, you have given me my confidence back :)

It’s such a relief to finally find a brand that works for my unpredictable skin. The crew at Arcade are always super helpful and know exactly what to suggest. Theres a product for every skin type. I have highly sensitive skin and have always been weary of trying new products but have found this is the only brand that works for me. I highly recommend giving them a try. With regular use I’ve seen some major improvement in the condition of my skin.

Great ordering and delivery experience and fantastic product - really gentle on my skin while removing all make-up. Thank you! Will be ordering more soon.

Great recyclable packaging, fast delivery, excellent product!

OMG I am absolutely obsessed with Arcade Skincare! The best find ever! They are Welsh based, wholesome ingredients and amazing on my skin. My facial redness has reduced greatly and my skin condition has improved. I love their turmeric soap and Ultimate Glow Balm plus their wonderful shampoo and conditioner bars. Every shower is now an Arcade Skincare experience 🧡

Very helpful business, I reached out to Alex and Mike for advice on what cleanser to use to get rid of the smell of chlorine after swimming.

I was advised to use Clarifying Charcoal & Tea Tree Cleanser. After my first swim soaking in the pool for 90 minutes I put it to the test. First shower no smell of chlorine very pleased.

I’ve always suffered with very itchy dry skin and normally moisture every day.

Since using the Clarifying Charcoal & Tea Tree Cleanser my skin has not been itching and I’ve only had to moisturise every once in a while instead of every day. I’m very pleased to actually have skin what is no longer dry and itchy!

If I knew normal shower gels was the problem I would have switched over a long time ago!

I’m constantly training so always hot and sweaty with outbreaks of spots and sweat rashes. Since switching to charcoal my skin has cleared up.

If your constantly training or a sweaty person like myself get your hands on the Clarifying Charcoal & Tea Tree Cleanser you will not be disappointed!!

It’s now my go-to cleanser and another order has been put through!

Thanks Arcade skincare you’ve made my triathlon training a lot easier I no longer worry about my dry itchy skin

I bought the Mandarin and Grapefruit Shampoo and Conditioner Bars, the smell amazing. I also bought the Curl Custard, and my curls just love it. This will definitely be the first of many orders.

Where do I begin……the Magnesium Butter is an absolute game changer!

I suffer with knee/leg/ankle pain, that real dull ache which keeps me awake at night.

I tried this cream and WOW I’m pain free in just minutes. It’s really amazing stuff.

You guys are the best…..thank you both x

The Ultimate Hydrate & Repair - Natural Eczema Balm arrived on time and does exactly what it says! After 1 week I have noticed an improvement in my facial skin tone, texture and hydration, fine lines have reduced slightly and my skin doesn't dry out as quickly as it used to. Would recommend for a one-stop natural skin remedy, not only to treat specific conditions like eczema but for overall skin hydration and improvement.

I’ve wanted a ‘no nasties’ deodorant and shampoo for a while but I couldn’t find one that I liked until I found Arcade skincare. I really like the superfood detox shampoo bar, the brightening Tumeric cleanser and the deodorant balm! The balm has lasted so well well, definitely value for money. Mike was really helpful at finding me the products I wanted when I explained what I was after. Thanks Arcade team 👍🏾

I’ve never really used skincare apart from the odd moisturiser for my face which didn’t really work but my partner suggested arcade skincare as she loves their products. They’ve changed my mind completely after using their Hydrate and Repair as my skin has changed massively and improved. I will continue being a frequent customer and haven’t got one complain about their products or services they’re great and look forward to ordering more from them.

I am really impressed with the soap that I brought. I have really sensitive skin and I have found it really hard to find a soap that my face doesn’t react to. This had worked really well and my skin is clearer. I will definitely be continuing to use it.

Extremely stressful and frustrating first experience with this company!!

1. Order took a week to get here
2. Company mis-wrote my flat number
3. Delivery service didn't follow redelivery instructions
4. Till this day I have not received this order because it was delivered to the wrong address. Likely because of a combination of the companys silly mistake and royal mail not being able to read
5. Emailed the company to tell them what happened, no response.
6. Contacted them on one of their socials, still no response.

Fully lost all interest in this order now, want my money back ASAP and won't be ordering again. This is one of the reasons I hate ordering from small companies, just a headache.

Updated:
Received a very rude and unprofessional response from the company. Customer service is everything especially when starting out and you will only chase people away by speaking to them like that. Good luck if you plan to continue this behaviour.

Although I have just recently received products,so far products are good. Prompt delivery with wee card. No complaints and my hair was so soft and should get better the more I use the shampoo bar.

I love the products they are all natural with no nasties and they are really good products.

I use the deodrant, susans cream, shampoo bars and conditioner bar, curling custard and will be adding morw to my collection

What can I say, my new go-to from this wonderful business is the intense hydration cream and the magnesium butter. The cream is such a lush, rich texture and you need very little, a little heavier than a day cream but sinks into my skin and Wow, what a diffrence in my skin since using it.

The magnesium butter I use every night before bed for my leg pain, I would be awake most nights before finding this gem and take soooo much pain medication, a wonder cream if I do say so.

If you're hesitant before buying, dont be, these products are amazing, I love that they are all natural and vegan too and also an independant business with great eco credentials.

Well done Arcade skincare, I am now a super fan.