Armani Exchange Avis 

Terrible quality of jumper and returns process a joke as returns label not generating and now I’m outside the returns period as website issues prevented me logging into my account to generate a return

Ordered a blazer In December but wasn't keen so returned it but weeks later it was sent back to me by customs really don't know why. Returned again and suprise surprise it's been returned again by customs, its now 9th Feb and gotta send it back again (using the return labels armani exchange issued me the same as the last two labels they issued me), might get my refund before xmas 2022 at this rate

I have bought two shirts from AX. One of black and one of white. Both are M size and 100% cotton. Fabric feels very cheep like plastic even if it is 100% cotton. It is sooooooo thin that you can easily see through the fabric even if it is black. It is like you look through transparent glass. If you wear M normally, buy L from AX.

I wish I’d looked at their feedback before ordering, it’s such a shame because their clothing is excellent but their service is so poor. I placed an order with delivery within 4-6 working days, I rung them after 6 and they said it’s being dispatched in the next hour and I would get a tracking number shortly. Next day still nothing, rung back and got the same answer again, and surprise surprise next day still nothing. I rung again to be told they are having delays and it would be dispatched asap. Thanks for that, it was a birthday present that is now very late, will they let you cancel it as it hasn’t been dispatched so I can buy something somewhere else, of course not, I have to wait until they decide to deliver it and then send it back. Absolute joke, I will never order from them again.

I ordered an orange puffer jacket which was discounted at just £102 from the previous £172. On top of this I was also able to use a 10% discount for my first order, leaving me to pay around £90. The product was delivered in 4 days and was amazing quality for its price. May buy again in the future for the lovely quality it provides.

Armani Exchange has worst customer service, they do not even respond to written complaints. Arrogance run deep in the company - and for what? quality is bad as well as deigns.

Customer service and my purchase have both exceeded my expectations.

great shoes fast pretty happy . my 2nd purchase, just be careful buying though middle men people.

Armani Exchange Westfield!
Be careful as the most of the staff just don’t wear masks and the service is extremely slow.

Didn’t feel safe in their store as they simply did not address customers failing to wear 😷

Crazy but true

I got success with my purchase

Order n° 2611Z01BB2121E

Ich habe 3 Artikel bestellt und leider auch retournieren müssen (haben nicht gepasst). Dann kam das böse Erwachen : es wurde nur einen Artikel erstattet. Auf meine erste Email an den Kundenservice wurde ich noch um etwas Geduld gebeten. Es kam aber keine weitere Erstattung, daraufhin habe ich erneut (und zwar mehrmals!) geschrieben, ich wurde jedoch erstmal wochenlang ignoriert, keine Antwort in irgendeiner Form. Nachdem ich Paypal eingeschaltet habe und eventuelle weitere (ggfs rechtliche) Schritte angekündigt habe kam nach 2 Tagen eine Antwort. Ich bekomme keine weitere Erstattung, sie hätten nur einen Artikel in dem Paket gefunden !!! Da muss ich mich fragen : hat sich der restliche Inhalt in Luft aufgelöst?
Also Endergebnis Geld weg und keine Ware. Ich finde das äußerst traurig, wir reden hier immerhin von Armani und Yoox net-a-porter (betreibt die Online shops vieler Luxusmarken wie Karl Lagerfeld, Armani usw.), zwei namhafte Unternehmen.
Für mich persönlich habe ich dadurch entschieden auf den Kauf dieser Marken aus Prinzip zu verzichten.

I have bought three times
Great brand and amazing discounts
I shipped to UK post and then to saudi arabia ,
Thank you Armani

super company and brand. Love their clothes

PRODOTTI DI QUALITA' AL GIUSTO PREZZO

horrible tshirts quality, at the bin after a single use

Appalling customer service. Disgusting attitude over the phone.

They obviously are not making enough sales in store as they have a different in store refund policy to their online refund policy, but they don't bother telling you that!

Their customer service contact forms claims they respond within 24hrs - another lie. They continue to ignore because they don't want to return my money.

One of the worst customer service. Placed an order almost a month back, that was never delivered and now I am struggling to get the refund back. Called multiple times the customer service number and every time being told the same thing that an investigation is ongoing for the missing parcel and they have no defined process or turn around time by when the investigation will be completed. Leaving me with money with Armani Exchange and without any product.
Never expected such a worse customer service from a brand like Armani Exchange. Will not recommended to anyone ever.

WoooW O_o, Superb quality !!

Be careful when shopping with this site!

I have shopped with this company over the last few weeks spending hundreds of pounds and I am a first time shopper with this company.

I am very dissatisfied and disappointed with the level of customer care and service! Once again a company that are only interested in taking your money !

Delivery notifications change constantly and they lie about delivery dates - I was given a date stayed off of work and it never came, no support! Or compensation.

Jut received my order and all though it says i have 3 returns performs invoices , it came with nothing!

I called 26th FEb 2021 and spoke with Craig who was belittling and advised he knew nothing ! He said he was not obliged to send the forms and it was a courtesy - no apology. I advised that they should follow through with the courtesy he advised they don’t send forms in the post, although they send it with your delivery?? Which is a little confusing! The advisor did nothing to assist me , stated he can send me a link, I advised I don’t have a printer and it is lockdown he then said he did not know !!!! He was unable to advise or try and make a discretionary decision or speak to a manager to get authorisation ! I asked to raise a complaint he then said he can escalate, at which he could have advised in the beginning! But stated nothing will happen as he has come across this in the past! So send the forms then!!! Send what you described in the paperwork.

The advisor was patronising and belittle to me by stating he would raise this and STRONGLY advise what I have said (he stressed the words) that I wanted copies of the form! Not what you expect from someone who is supposed to support and leave you a happy and satisfied customer.

He Could not advise who a manager was and did not know of any policy or process to support customers without a printer. I will let be sent a form that I may not be able to print out.

This may be fraudulent and a way to keep your money as the delivery will not be excepted at customs!!! Without these forms.

I will not be shopping with the company ever again due to this experience and just the way I was dealt with by the customer service person! Who did not advise anything and left me dissatisfied.

As it stands I now need to find a printer! When I get the email with the link!
Not everyone has a printer and not everyone has access to the internet. Very discriminatory!!!! And also taking time out of the little returns time I have .

It’s just a name and nothing else !
Very bad customer service for such a big company that should have no less than high customer care and service !