Arriva Croatia Avis 

The bus from Trogir to Zadar was 1 hour and 22 minutes late in departure, as I had catamaran in Zadar to catch I decided not to wait for it after one hour and took another transport. It came to Zadar 2 hours after scheduled time. When I asked my money back they said they only return money if the bus is more than 90minues late in departure. The fact it came 2 hours later and I would miss catamaran doesn't mater.

Drivers are very rude. They help some people put their luggage away and not others, and designated seating is not followed. My friend and I had seats 17 and 18, and when we asked people to move, the driver yelled at us to sit anywhere so that they could start driving. I don't understand why they give seat numbers at all if nobody respects them. The bus is also late all the time.

Terrible service and a waste of money. We paid a premium cost for an express bus from Split to Trogir. The company claimed it would be a 45 minute ride. 45 minutes in, we had barely left Split and were not even halfway to Trogir. The bus broke down and the drivers did not let us know what was going on. After 30 minutes of waiting, we asked them what was happening and they said we had to wait for another bus to come get us, which wouldn't get to us for at least another hour. The bus delayed us by an hour and a half on our last day in Croatia without even an apology. When we asked for a refund, we were laughed at. We left the bus and got an uber. I tried to claim a refund online and they made me jump through so many hoops I gave up. SCAM COMPANY. TAKE THE CITY BUS.

The bus was always late, and the toilet smelled awful.

We had an absolutely horrible experience on this bus, the bus ticket and luggage collector was extremely rude and aggressive, he shouted at us and made us feel very unsafe, he was not going to let our friends put their luggage in the holding simply because they questioned why we were paying as it said on our tickets it would be free, he immediately got frustrated even when we offered straight away to pay for it, we were just asking, he was extremely condescending and just an all round nasty horrible person, if I could give 0 stars I would, do not travel on the journey from Makarska to split with this company as it is an awful experience and this man who said he was the “boss” should be fired, and also the driver that was with him was no help at all and unwilling to help us communicate with this man to sort the situation, an absolutely terrible experience!

Želim samo reći da sam prezadovoljna uslugom Arriva, vozači su dobri i ljubazni.

Posebno želim pohvaliti vozača, ne znam kako se zove, koji je vozio dana 21.07.2026. godine na relaciji Donji Miholjac - Osijek u 12.15 sati.

Također, pohvale za vozača koji je vozio na relaciji Osijek - Zagreb u 15.30 sati istog dana.

I ranije sam putovala sa Arrivom i zadovoljna sam.

Želim vam da tako nastavite!

Autobus Pula-Zagreb kasnio 40 min.
Klimatizaciju su upalili na najjače,, ljudi se oblacili.
Kartu sam htjela zamjeniti za drugi datum,, komplicirano, jos čekam odgovor na mail., tako da sam uzela drugu ...hvala lijepo. Nikada vise.

Dana 4.7.2025. čekam u Svetom Petru na Moru autobus Arrivin prema Rijeci, kasnio je sat i pol vremena. Wifi nije radio nikad od 7 puta koja sam se vozio. Dana 13.7.2025. čekam iz Vodica bus prema Rijeci, kasnio 45 minuta. Vozio sam se 7 sati do Crikvenice jer je pukla guma. Vozač prvotno nije niti stao pa je nakon više upozorenja nekolicine putnika ipak stao te dva sata mjenjao gumu. Također je krenulo pištati nešto zbog čega smo napravili pauzu u Otočcu da bi nakon pola sata kondukter nakon neuspješnog popravka rekao vozaču "Ma teraj dalje da stignemo." Kondukter je kvar servisirao dalje tijekom vožnje ko da smo u filmu "Ko to tamo peva". 16.7.2026. iz Vodica ponovno kasnio sat i pol vremena. 22.7.2026. iz Karlobaga kasni 40 minuta. Nijedan call centar ne radi USRED SEZONE. Karte koštaju ko da bus može ronit i letit u slučaju da bude potrebe, a troškova autoceste NEMA jer se vozi po magistrali. Svaki put se vozim s tom kompanijom jer nijedan drugi bus ne vozi iz moje vukojebine u tuđe vukojebine. Da postoji bilo šta drugo vozio bi se time makar mi sjekire padale s neba svaki put kad odem na plažu.

Sve pohvale profesionalnim i ljubaznim vozačima Arriva Croatia na liniji Zagreb Mali Lošinj 18.07.2026 u 8:15h!

The driver would NOT let us go to the bathroom for literal ages - he refused so many pit stops. Of course, he went himself when we stopped next to a petrol station but refused to let people off when a man asked and then they started yelling. Bit stressful.
At least Flixbus has bathroom breaks, stay away from here if you have any issues where you will need the bathroom on a 5 hour journey.

I was disappointed with my experience with Arriva Croatia. The bus arrived about 30 minutes late to pick us up from Plitvice Lakes, with no explanation or update about the delay. The driver spoke very little English, which made communication difficult. In addition, although our tickets had assigned seat numbers, the driver allowed passengers to sit wherever they wanted, creating confusion and forcing some passengers to search for available seats. I hope Arriva improves its punctuality, communication, and seat management in the future.

The drivers were very nice and polite. I traveled from ST to ZG, and the next day from ZG to ST, and all four of them were very friendly, which I really value. The bus can even be late, but if the driver is nice, it doesn’t matter! Give them a raise!

I do not recommend them. Arriva are nothing but thieves. Getting a student transport pass requires a ridiculous amount of paperwork, and if anything is not exactly to their liking, the employees on Krk can be very rude and unhelpful. I, along with many other high school students, have had multiple negative experiences with them.

On top of that, they are charging me for transportation so I can attend my Matura exams. It is truly disgraceful that I have to spend €60 just to be able to sit the exams required to complete my high school education. It is shameful and a clear example of incompetence and corruption.

What if I didn't have those €60? Would I simply be unable to take my exams and finish high school?

Never book your trip with this company.
We had to wait for more than 2 hours. No one answered the phone as same as when we tried to email them.
It is so bad to not get any information as well as the extremely long delay.

Jako bezobrazni vozači, neugodni i nepristojni. Totalno neprofesionalno ponašanje.

Bought ticket on line. Drivers scanner couldn't recognize QR code for some reason. He didn't bother to try to find out why this happened. I refused to pay another ticket so he kicked me out of the bus somewhere along the way. I filed for refund. And still haven't received an explanation on why such mistake can be made. This was very unpleasant experience and anything similar have never happened to me in my life. No one apologized or tried to mitigate this situation in any way. No more Arriva for me...

Ugodno putovanje, bus je krenuo na vrijeme, vozači jako ljubazni!

Been traveling by bus for 2 weeks around Croatia on flix bus. The bus I was suppose to be on with flix was super delayed and wanted to get in before so I booked arriva. Lesson learned for patience. So incredibly rude. No communication. Extremely confusing and can’t truck bus time. Extra for bags (even if your ticket says it comes with bags)

Imam veliku pohvalu za vaše vozače koji upravo voze na relaciji Split - Beograd (18.05.2026), večernji polazak. I prethodne godine sam putovala sa istim vozačima (nisu mi poznata imena). I tada i sada su zaista bili ljubazni i pažljivi u vožnji. Takođe bih želela da pohvalim i čistoću autobusa.

Hvala za odličan kvalitet usluge!