Arriva Croatia Avis 

I was looking forward my holiday in Croatia, unfortunately It started badly. While waiting for the bus to take of from Zagreb, the Border Police entered the bus and asked all travellers to prepare our documents. He looked at some documents of the passengers in the front rows. He then moved towards the middle of the bus where he saw some dark skinned people, he then shouted to the rest uf us to raise our documents in the air. Since I was seated in the last row, I am not sure he could even see what kind of document I was holding up. The dark skinned passengers raised a paper where as he asked them all to stand up in a very rude manner and asked them to step out of the bus. While outside the bus I witnessed the brutality towards the passengers whereas he instructed them using his hand to sit down on the ground, another officer then came and took a picture of them all. It was obvious that the officers vere doing everything possible to shame the passengers. Unnecessary harshness and inhumanity!

We then asked the bus driver if the passengers who were forced out of the bus will get a refund of the ticket's, the driver said no! She also added that this happens from time to time. I find it sickening that Arriva indirectly earns money on migrants misfortune. It makes more sense for the Border police to check their documents when they buy their tickets.

Another lady also came in and seated her self where one of the migrants was seated, meaning the seat was already paid for. Another passenger asked how come they sell tickets that are already paid for? The reply was that they can't have passengers travelling without paying tickets, that makes sense. But it also makes sense to refund the tickets who were not used by the passengers forced out of the bus!

Awful, broken seats and there is no point booking ahead as they give you seat numbers but nobody actually adhers to the their ticket seat no and people end up crammed wherever there is a free seat. Super inconvenient if you have children or family who need to sit together. drivers are no help

Arriva Croatia prijevoznik cetvrtak popodne ,prodano 20 karata s istim brojem( on line i kupljene na salteru) ljudi dizu uedni druge ,studentica koja je platila do Osijeka kartu 400 kuna znaci putuje preko 6 sati ,stoji na NOGAMA jer ima kupljenu kartu s istim brojem kao i ja ,ajde s njom sam se dogovorila da pola pola voznje kombiniramo jer te sramota vise i sjediti da ljudi koji putuju duzu relaciju stoje ko budale. Sramota za prijevoznika u svakom smislu a curi koja provjerava karte ,koja je dozivila vrijedjanje ostalih putnika i ruzne rijeci svaka cast na strpljenju i sabranosti i obavljanju posla koji radi hladne glave Arriva Croatia nikad vise s vama iz principa ,ne odgovarate na mailove ljudima ne dozivljavate prigovore i radite i dalje isto jer vam je bitnije prodat 20 karata viska nego sto vam je vazna sigurnost putnika koja bi trebala biti na prvom mjestu a nije

I am very dissatisfied with the service I received from this agency. The bus that me and my friends were supposed to take did not show up at all. After waiting for the bus for 15 minutes at the station, I reached out to their call centre and they informed me that the bus in question would arrive in 20 minutes. The bus did not arrive even after those 20 minutes had passed and I ended up leaving the station with my friends after waiting for an hour and a half in total. The agency never apologised to us for basically leaving us stranded without an available mode of transport. I had to call a family member to come pick us up which was extremely inconvenient at the time. I finally was able to reach the agency via telephone today, 6 days after the incident. They were unavailable during those 6 days and I tried to get through to them multiple times. The person I ultimately reached today said there was nothing that they could do, that it wasn’t their fault and that the only thing I can do right now is file a complaint if I’m disappointed with the service.

Their buses and trips are not bad, but then, a few negative points:
- booked several trips, always arrived between 1h and 4h30 late
- luggage fee is a bit random and depends on the driver's mood. Had to pay for a small bag, even though I had a second empty seat booked. Also they only accept only cash for it, and ATMs at the Zagreb station are crooks. Ended up paying 18€ for a small bag, more than the seat. Would be much better to be able to know / pay online
- difficult to change the language in the app

Would book with flixbus or crnja tours if given the choice.