ARS/Rescue Rooter - Brothers Air, Heat & Plumbing - Rock Hill Avis 

Thank you for sending a very experienced professional out to service my air conditioner, he fixed the problem immediately.

We are very unhappy with the service we received in Mooresville:
1. Took 5 days in 95 degree heat for new unit to be installed and running properly.
2. Walls were gouged and scraped and need repair.
3. We could not use window units during this time because of the shape and opening of our windows.
4. Each night we drove 30 miles to our son's house to sleep so we didn't have to get a hotel.
5. Will be switching our service contract elsewhere.

Brothers has been great over the 20 plus years we’ve used them for our HVAC system as well as home filtration system and the tankless water tank .
Joshua was very knowledgeable yesterday about my maintenance appointment

Everyone was kind and professional during the e tire process. Excellent installation and quality products.

Allways reliable good dependable service at reasiable cost

Robert was great, really kind and got us back up and running

The installers were very friendly and knew what they were doing. Did a excellent job

AJ was very thorough and checked out all system and fixed the problem on a very hot day. Friendly and professional. He and Jason have been excellent for my last two calls.
Randall Staten

They never answered us

Thorough/friendly team of installers. In and out including clean up in less than a day. Thanks

Technician was very professional. He took care of the issue in a timely manner.

Good service. Very timely, however very expensive given the fact that my unit is only 3 years old

Grat tesm to work with. Very experienced.

I’m going to begin this review from the day that we noticed the problem which was on Tuesday, July 14th. We called Brothers after calling several other HVAC companies. I always ask if these companies service businesses. The person on the phone said yes, Brothers services businesses. I explained what the problem was, we had no AC in both of our HVAC units. Someone came out, made the assessment and let us know that we needed to have a part replaced at the time. We were not told that it was covered by warranty. The HVAC unit is less than a year old. We were told by the tech that came out that he would call us early on Wednesday and let us know if he could get the part and what time he could come to fix it on Wednesday. On Wednesday morning there was no call from the tech. Around 2 PM on Wednesday afternoon, I called Brothers customer service and said that I had not heard from the tech and needed an update. Within an hour I got an automatic message that said that we were scheduled to have someone come out between 8am-12pm on Thursday. I never spoke to the tech. I did not know how much any of the work would cost. I didn’t get any exact numbers. I didn’t know if he could get the part. I just got was a message saying that we were scheduled. We would not be able to make it at that time so I called Brothers and said that I’m canceling because I haven’t heard from the tech. I got several phone calls again after I canceled and I called back and canceled again because I hadn’t talked to the tech at all. He never called and never updated us. Thursday came. We had already called a different company however they were not able to come out brothers called again and then automatically scheduled us for another appointment on Thursday so I’d never talked to the tech. When I called Brothers customer service, I explained that I never talk to the tech. I don’t know how much the part is. I don’t know how much I’m paying exactly I have no information. They did the same dispatch and they found out that the part was covered under warranty and then I didn’t have to pay for anything. They did not explain that I would still have to pay for labor. Finally, the tech came out at 5:30p after waiting for him since 12pm. He claimed to have replaced the part and that the AC would work and the place would be cool after a few hours. The next day, Friday, when we walked in, there was not any cooling and it was hotter than it was the day before. I called Brothers again, let them know that we had a tech come out. I paid $1500 for him to replace the part and the AC still did not work. They did send out a tech and he did come, but he did not have a ladder tall enough to reach the roof to get to the AC unit. It was evening so he asked if we could schedule for Saturday. I agreed as long as they were going to come on Saturday and actually fix the unit on Saturday. We were scheduled to have someone come between 12-4PM. By 3pm, I’ve never heard from a tech and I called Brothers customer service to get an update as to when he would come. He never came and at 4:55p I called Brothers to let them know that no one showed, I have already paid $1500 and my AC still doesn’t work. The agent that I spoke to escalated my issue and she said someone would come and fix the problem today on Saturday. I then received an automatic message that said that we were scheduled to have a tech come on Monday at 8 AM. We still have no working air-conditioning and I never talked to a tech. I called Brothers again on Saturday evening and explained that 1) we had someone come out and attempt to fix the problem. 2) I paid $1500 3) My AC unit still is not working and 4) This is an emergency situation especially after I’ve paid my money and the AC unit still doesn’t work. The customer service representative assured me someone would come today and they would call me in 10 minutes. No one came out. I got a text about 15 mins later scheduling me for a Monday appointment between 8am-12pm. I did not talk to anyone. We cannot make that time. I was never asked if I would be available. My business partner left his own review and we received a generic response from the regional success manager, but I’ve called twice and haven’t been able to get him on the phone. It is now Sunday July 19th. My unit is still not fixed, Brothers doesn’t seem to think it’s an emergency, I’ve paid $1500 and have experienced the worst communication and incompetence of any HVAC service we have ever worked with.

Technician was knowledgeable and courteous.

Your service technician Miles Grainger was and always very cordial, polite, patient, professional and knowledgeable. Excellent service and over and above all expectations. Very nice gentleman and my sincere appreciation. Thanks

The techs were polite and very efficient. I thought it would take all day, but they were done in under 3 hours. Great job.