ARS/Rescue Rooter - Charleston Avis 

They are on time

Explain why they check all parts of my A/C and heater. . Some companies just call tell you need this ect ect.....

This company is not trust worthy. Robbie; salesman is just about the sale. Call anytime (cell also) any concerns or questions. He’ll says he’ll be back 9/18/26 8am or before workers arrive to go over things with them. Couldn’t reach him by any phone and never say him again. No one showed by 8am. Office called they need to go back to another customer and they would arrive by 11am;11:30am I call office. Worker haven’t arrived. Linda ( manager; also lies.) says she will check and call back. Which comes at 12pm; workers on the way. Didn’t arrive until 1pm. They got busy removing, installing nee AC unit. They were nice; polite, & respectful of property. 9pm they say all is good and they would pick up old unit tomorrow morning. On 9/19/26 5am the attic is colder than the home. Call back and they will have them come back out this morning, didn’t arrive again until 1pm. 7 pm home still hot. They want to change out thermostat to force unit to work. I want to cancel at this point. Stated to manager that called about replacing thermostat. Now keep in mind I only have until tonight to cancel. They get some cool air, but they call it at 9 pm and someone else will pickup old unit tomorrow. Well 5am 9/20:26 home still can’t reach set temperature. Call office again spoke with Linda who says she’s a manager and because of all of the issues. She will send out someone today by 11 and mail me a check for $550. 00. It is now 9/3/26 and I haven’t seen any compensation of any kind. Service worker shows by 11:45am. Everything looks fine, but he’s back and forth from attic to outside unit for two hours. He can replace old thermostats back or pickup old unit. But he’ll remind some to pickup unit tomorrow. By the afternoon the unit is working properly. I have to call next to days to get someone to pickup old unit. Get a call back to make an appointment for some to pickup old unit; which has been out side this whole time. Lowe’s really can pick a much better company to partner with. I would not recommend A R S to anyone; enemy included. They provided the absolute worst service. Took them a whole week in 90 plus degree days to install and fix issues. I won’t call them for any other services they provide either, because of how awful this process was and you just can’t trust them to tell you the truth. They only want your money and they don’t care beyond that. I have reached out multiple time to speak with a manager, besides Linda of course. No one had reach back out. I do plan on reaching out to Lowe’s as well. Any company can do better than ARS. They’re just as expensive as other providers. Take my advice; spend your money somewhere else.

Ars came out three times to repair my A/C unit and replaced one part on the second time and on the third time said it was wrong part and that I needed a dryer filter instead . I was then that a manager would call me it didn't happen. After a couple of day I didn't hear from you'll and I had someone to look at it and was determined that it was not the filter dryer.

DO NOT USE THIS COMPANY for HVAC needs. Had new unit installed May 7 2026. Installation was horrible, techs were no good. Still working on a resolution after 4 visits. No one wants to take responsibility. Request manger call, didn’t get. Sent in a negative review, finally got a response. Provided number to call back, it did not go to person they said I needed to talk to. Worst customer service ever for a $15k unit.

Installers set AC to the wrong tonnage. This caused a duct to blow out. Was cooling my attic for about 2 weeks. Had tech come out. He said the install was nowhere near their standards. Said a reinstall team would come. Took a day or two, same bozo install tech came out (even though I said I did not want). Figured he would see all the stuff that needed redone from ticket. Took his word for it. Issues still happening. Went on attic to inspect, duct work seals coming no undone, damper flap still not right and on ground. 4 th visit. Was told manager would call and appointment made. Nope! Had to call myself to schedule. Not feeling good about it at all.

And the other worst part, my attic was left a disaster with boxes, paperwork, loose screws, non used wires everywhere! Total lack of professionalism and respect for my property. DO NOT USE THIS LOW RENT COMPANY.

They are courteous, caring and kind