ARS/Rescue Rooter - Comfort Heating and Air Avis 

The staff is always honest, friendly and helpful. I know if I call them they will be here quickly and get the job done with fair pricing and be honest.

No one has shown up to finish the job need fixed ASAP.

Everyone that came to my house was very helpful

This is the 2nd review and I have called multiple time. No one has came back to fix the shelving that was taken apart and to replace the trim to our attic that was taken down. Someone came out to look a few days ago, told me they would be here Saturday (yesterday) to fix and never showed up. Not even a call to say they weren’t coming. I wasted my entire day waiting for nothing. At this point I’m asking myself why I gave you all my business if my house was going to be left in the state that it’s in. A phone call saying they couldn’t make it would have been acceptable.

Alexis was absolutely fantastic to work with. She answered all of my questions and walked me through the entire process of my bill. She was a pleasure to deal with and quite honestly, is one of the best people I have ever worked with as far as customer service. I hope Comfort knows how awesome she really is. Jackson completed the work with care in a timely manner. I'm very impressed with these two associates at Comfort.

Great experience! Arrived quickly on a weekend. The tech I worked with was awesome! Super helpful, respectful and communicative. Resolved my HVAC issue immediately. Would recommend!

Their response is fast and professional. Everything was good but take a little more time explaining the service that is needed and exactly what is being paid for in the total price.

I have had nothing but problems from comfort heating and air. The day of installation they installed the wiring wrong and i couldn’t turn the unit off and the temp was 105. I ended up flipping the breaker and called them. Now I am finding out that not only did I have issues with wiring when they installed it but also the return plenum needs to match the dimensions of the filter rack. Which should have also been done right the day of installation. They placed a 4 inch blocker trying to make it work I guess. It’s causing to much pressure which is causing my unit to work harder. I came home tonight with another night with no A/C my thermostat won’t even turn on. The tech have been out here three times now. This is going to make the forth visit. When I called they told me they can be here tomorrow and that’s just not acceptable. I am tired of this run around and I wished I had never went with this company!!!

The local company sent 2-3 people out to break-down and remove the old furnace, air-handler and compressor. The guys were respectful to us and our home. Shortly after removal of the old unit, the new furnace and air-handler were in place while the compressor was being attached. We were informed as to what and why they were doing different parts of the project. Well done!

Great Service

The service tech, Josh Melton was great! He was both knowledgeable and courteous. Hope I get Josh every time.
However, I can’t say anything good about your schedulers and dispatchers!!!
Called and scheduled twice and know one showed up or called either time. Then on the third time my appointment was scheduled then reschuled a week later. I was close to going with another company. Only reason I didn’t was because you installed. I will not go through that again.

Great service! Thanks Riley!