Artglee Avis 12

Réponse : Artglee

8 avr. 2026

Thank you for your feedback, and we’re glad to hear that the kit itself met your expectations.

We’re very sorry about the lack of shipping communication. We checked our side immediately, and we can confirm that the tracking number was uploaded to the system as soon as the order was shipped. We’re not sure whether this was caused by a system issue, but we will definitely investigate it further and identify the cause to improve this experience going forward.

We also truly appreciate your honest comment about the How-To video. We understand your point, and we will take your feedback seriously as we continue improving our instructional content.

In the meantime, if you have any questions or need any help while working on this bag, please feel free to reach out to us at any time. We’ll always be here for you and will be more than happy to support you every step of the way.

Réponse : Artglee

16 janv. 2026

Thank you for your kind words about our kit! We're thrilled to hear that you loved the packaging and the contents. We've also taken note of the importance of logistics, and we've switched our logistics partner to improve delivery times. Moving forward, you can expect much faster shipping. Thanks again!

Réponse : Artglee

16 janv. 2026

We sincerely apologize for the delay in receiving your order. We are currently verifying the status of your order and will provide you with the latest shipping update as soon as possible. We also recognized the importance of improving logistics, which is why we’ve changed our logistics partner to resolve these issues. You can expect significantly faster shipping in the future. Additionally, we are continually improving our response process to address customer inquiries more promptly. We appreciate your patience, and please feel free to reach out to us anytime; we are committed to resolving this for you.

Réponse : Artglee

16 janv. 2026

We sincerely apologize for the terrible shipping experience, and we completely understand your frustration. We’ve recognized the impact of logistics issues on customer satisfaction, and we’ve taken steps to address this by re-evaluating and changing our logistics partner to ensure more efficient shipping in the future. We have already reshipped your order, and you should receive it soon. Thank you for your feedback, and we will continue to work hard to improve our service. If you have any further concerns, please don’t hesitate to reach out to us, and we will do our best to assist you.

Réponse : Artglee

16 janv. 2026

We're really sorry to hear that your order hasn't arrived yet, and we completely understand how disappointing this must be. We’ve verified your order and have already reshipped a new kit to you. We also recognize the impact logistics issues have on the customer experience, which is why we’ve switched our logistics partner. You can expect much faster shipping moving forward. Thank you for your patience, and we’ll do everything we can to ensure your order arrives as soon as possible!

Réponse : Artglee

16 janv. 2026

We are very sorry to hear that your order did not arrive and that we did not respond to your inquiry promptly. We completely understand your frustration. We have re-shipped your order and will ensure that you receive it as soon as possible. We are also continuously improving our customer service processes to prevent similar situations from happening in the future. Thank you for your patience and understanding; we will do our best to help you resolve this issue.

Réponse : Artglee

16 janv. 2026

We sincerely apologize for the delay in shipping your order. We're currently working to expedite the processing and ensure that it ships as soon as possible. We completely understand how frustrating this must be, and we’re taking steps to improve our logistics to prevent such delays in the future. Thank you so much for your patience – we're committed to providing you with a better experience moving forward.

Réponse : Artglee

16 janv. 2026

Thank you so much for your kind words! We’re thrilled to hear that the instructions and materials worked well for you, and that you found the kit easy to use, even as a beginner. We’re so happy you enjoyed the experience, and we hope you continue to create more amazing projects with our kits! If you ever need anything, don’t hesitate to reach out!