Arthrogel Avis 

97
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve been hobbling for a couple of months with pain in my foot plus really bad rotator cuff shoulder. GP referred me to specialist for MRI and ultrasound. Found this and decided to try it. Well, after... Voir plus

Noté 5 sur 5 étoiles

I wanted to try this as I have bad pain in my thumb joints and big toes (GP diagnosed following tests, osteo arthritis). I do not want to use medication and had previously been using turmeric oil prep... Voir plus

Noté 4 sur 5 étoiles

I'm halfway through my first tube and just ordered 3 more. It is not magic and cannot make you pain free but for me it makes pain that sometimes has me in tears far more manageable and bearable. I use... Voir plus

Noté 2 sur 5 étoiles

Had it a week now and halfway through the tube but sadly doesn't seem to be working. I was really hoping it would be a success as I can no longer take ibuprofen due to being on a blood thinners, so I... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

97 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(97)

96 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Game Changer

I’ve been hobbling for a couple of months with pain in my foot plus really bad rotator cuff shoulder. GP referred me to specialist for MRI and ultrasound. Found this and decided to try it. Well, after a week I’m back to walking over a mile every day and am virtually pain free in my shoulder! I’m 73 and suffer from Osteoarthritis. This stuff is amazing - no danger of using steroids or other drugs. I’ve recommended it to all my friends and will never be without it - and cancelled my appointment

1 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Game changer for me.

I wanted to try this as I have bad pain in my thumb joints and big toes (GP diagnosed following tests, osteo arthritis). I do not want to use medication and had previously been using turmeric oil preparations which helped a little bit. I have used the gel at night for 2 nights and have to say that my pain almost goes completely and is barely there throughout the day too. This stuff is amazing! I was sceptical of something advertised on the Internet but I am converted! One happy customer and a tube will go a long way so value for money.

16 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Tried this its not the miracal they say…

Tried this its not the miracal they say it is for the price I expected it to work but did nothing for me

12 juin 2026
Avis spontané
Logo de Arthrogel

Réponse de Arthrogel

Hi David,

We're really sorry to read ArthroGel wasn't the right fit for you. We know it doesn't work for everyone, which is exactly why we offer our money-back guarantee. Please could you reach out our customer service team and we can arrange a full refund for you.

Have a great day,

Emma.

Noté 5 sur 5 étoiles

This helps my Arthritic Pain enormously!

As a sufferer of acute Osteoarthritic pain in several joints, and not wishing to follow GP advice of many Pain Relief tablets, I decided on trying this product, though sceptical of online products making all sorts of claims. That was three MONTHS ago and WOW...this works!!

I apply it before going to bed and I can sleep through till morning, plus be able to get out of bed, stand up and dress, all pain free from the previous night!! One Tip, is to apply it not only on the front of the knee cap, but behind and on the sides, as it penetrates through the "fleshy" parts of the joints far more quickly.

For medical reasons, joint replacements aren't suitable, but my GP & Orthopaedic Consultant have quietly commented on how this product works for me; it doesn't eradicate my pain completely but it does reduce it considerably, whereas other products don't work.

6 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Product

I have arthritic knees and endure quite a lot of pain in them daily. This gel helps enormously. The cooling effect last for ages. Would definitely recommend.

17 juin 2026
Avis spontané
Noté 2 sur 5 étoiles

Had it a week now and halfway through…

Had it a week now and halfway through the tube but sadly doesn't seem to be working. I was really hoping it would be a success as I can no longer take ibuprofen due to being on a blood thinners, so I have to keep returning to paracetamol for pain relief..
Will complete the tube and fingers crossed a miracle will happen but I doubt it.

13 juin 2026
Avis spontané
Logo de Arthrogel

Réponse de Arthrogel

Hi Mr Renfrew,

We're sorry to hear that ArthroGel hasn't provided the results you were hoping for.

While many customers experience benefits from continued use, we recognise that not every product works for every individual. Having reviewed your account, we can confirm that we've gone ahead and refunded your order under our money-back guarantee.

If you'd like to, we'd invite you to give our friendly Health Advisor team a call on 0800 669 65 45. We'd be more than happy to have a chat, learn a little more about your circumstances and see whether we have something that may be better suited to your needs.

We're passionate about helping people feel their best and would love the opportunity to help get you back to yours.

Kind regards,

The Tower Health Team

Noté 1 sur 5 étoiles

Not worth it

Saw this advertised on Facebook. Placed an order which was supposed to include a free gift worth £10. Package just arrived and the free gift was nothing like the one illustrated. The gift was a patch which is probably not even worth £1. I wouldn't order from this company again. The gel is very expensive.

10 juin 2026
Avis spontané
Logo de Arthrogel

Réponse de Arthrogel

Hi Linda,

We're sorry to hear that ArthroGel wasn't the right product for you, although we recognise that products can work differently for different people.

Regarding the free gift, our records show that you received a complimentary 12-day supply of JointGold Patches. Following your enquiry, our customer service team reviewed the photograph you provided, clarified that the pack contained 12 individual patches, and confirmed that this was the same product featured in the promotion. A full 30-day supply retails at £34.95, giving the 12-day sample pack a proportionate retail value of £13.98.

We would also respectfully disagree with your assessment of our customer service. Our team responded promptly to each of your enquiries, investigated the concerns you raised, provided clarification regarding both the product and the promotion, and when you later advised that ArthroGel had not worked for you, activated our money-back guarantee and arranged a full refund on your behalf.

Kind regards,

The Tower Health Team

Noté 5 sur 5 étoiles

I've just brought this Gel for my elbow…

I've just brought this Gel for my elbow cause I've been in alot of pain put the gel on with in a few hours I can bend my arm the pain isn't that bad I've told my friend about it she was gonna look into it I'll buy more of this Gel my elbow alot better now glad I brought this Gel
5

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic aftercare and a passionate owner.

Fantastic aftercare!! Please read in full.

So it's important to say that the gel did give me some much-needed relief and I have no bone or cartilage left in my hip.

I ordered the gel to try and help with my hip arthritis which is very severe. I'm currently waiting for a hip replacement I'm pretty much live in constant pain so anything that can take away from that even slightly is welcome.
The day after I purchased I had a phone call from a customer service agent who was trying to upsell me their CBD patch it was a terrible experience and it really felt like he was cold calling and reading from a script he didn't really ask about what I tried in terms of CBD and told me that the gel wouldn't work as well without the CBD patches which is categorically untrue from my experience.
The whole experience left me feeling disappointed and actually less excited for the product to arrive.
So I left what can only be described as a scathing comment that was fair based but very emphatic on my experience on their Facebook page.

This morning I've had a fantastic call with the owner Nick who apologised profusely in the strongest possible terms, he refunded my order in full and talked with me about my pain offer and even is sending me out a free product to try is he felt bad when I explained my pain level and wanted to help me get a level of relief.

He expressed his disappointment in my experience and said after listening to the call he was absolutely mortified and the person I spoke to is new and training.

He turned a negative situation into a complete positive I always think you can judge a company by how they fix problems and Nick and Tower Health are clearly fantastic.
After this morning's phone conversation along with the relief that I felt yesterday after using the gel I can't recommend them highly enough.
The one caveat is I'd say be realistic in your expectations.
This gel is not going to regrow bone or cartilage but it will provide some relief in my experience and my arthritis is about as bad as it can be. So for me to feel any relief is miraculous.

I've always been somewhat sceptical of natural remedies but this gel is proof that they work if you have incredibly severe arthritis, I'd say give it a go as some relief is better than nothing and if you have mild to moderate arthritis I would 100% recommend giving it a go. You've got nothing to lose.
They have a 90-day money-back guarantee. No questions asked.
You can use the gel as much as you like.
So even though it gave me an hour and a half to 2 hours of relief, I can simply reapply throughout the day and get constant relief and the three for two offer means that I'm able to do that at a fairly affordable price.

In terms of topical product, it's definitely by far the best I've used most of them either do nothing or just give you a slightly cold sensation.
I can't fault the delivery either after the phone call with that customer service agent although disappointed with his conduct the delivery was very fast it was dispatch that same day and was with me by about the same time the next day. The shipping is incredibly efficient.

Overall, after my experience first and foremost with the product and then with Nick this morning I'd definitely say give this company a go you've got nothing to lose and it's clearly run by a passionate owner who cares about customer experience.

5 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

It works

*Update*
Following my 1 star review, I recieved a call from the director of the company to apologise for my experience on the phone following my purchase. He reassured me that my concerns had been acknowleged and, most importantly, dealt with and improved upon. He took the time to explain where the company was at. He also, very graciously, offered to personally help me find an alternative to Arthrogel if it did not help. I promised an honest review after I'd been using it a while.

The good news is; It did help! I have a very sore ankle from old sporting injuries and it pains me on a daily basis. Obviously Arthrogel is not a cure, but after application there is a definite easing of the pain. So much so that I've brought some on holiday with me. I would purchase Arthrogel again, and that, coupled with the excellent personal customer service I recieved after the initial sales call, means that I am now able to give Arthrogel 5 stars.

Just purchased some Arthrogel, I haven't received it yet, but within 30 mins I'd had a call from a sales person.

He asked me what I wanted to use Arthrogel for, I was not expecting a call as I hadn't given my number during the purchasing process, knowingly!

When I said I didn't want to discuss what I was using Arthrogel for he said 'Do you want your free gift'! and 'Do you understand what complimentary means?'! 'Do you know how to use the free gift' The arrogance! At this point I told him I hadn't expected a phonecall as I'd not given my telephone number (knowingly), and that I found it inappropriate that the company had called following my internet purchase.

If anyone from Arthrogel is reading this please make it clear that a purchase will result in a sales call, and get your sales people some training in respecting boundaries and how not to be condescending!

I'm off to see how to remove my telephone number from that method of payment.

4 juin 2026
Avis spontané
Logo de Arthrogel

Réponse de Arthrogel

Hi Joanne,

Thank you for taking the time to share your experience.

We're sorry that your first interaction with us left you feeling uncomfortable and frustrated. This is certainly not the experience we want any Tower Health customer to have.

The purpose of our welcome calls is to help customers get the best possible results from their products by providing guidance, answering questions and offering support where needed. However, we recognise from your feedback that this intention did not come across in your conversation, and for that we apologise.

We've taken your comments on board and have made adjustments to help ensure our approach is better aligned with the experience customers expect from us.

We're also pleased that we've since had the opportunity to speak with you directly and provide a much better experience than the one described in your review.

Thank you again for bringing this to our attention.

Kind regards,

The Tower Health Team

Noté 5 sur 5 étoiles

My wife has been in a lot of pain and…

My wife has been in a lot of pain and tears with bad pain in her back hip and ankle .. after using arthogel she had the best night sleep in 6 months and her daily walking she is not in pain .the most important thing no pain killers.. 💯.. we have ordered more 🙌

29 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The gel is extremely good and does help…

Wow so impressed by this company not only is the gel amazing but they prioritise good customer feedback. I had a bad experience with sales straight after my purchase. The owner has just phoned me. He obviously had listened to the call as he was already fully aware of it. He apologised for it and they are planning at looking at training . Will definitely be using this company again . Very impressed they really do care

22 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Buying more

I'm halfway through my first tube and just ordered 3 more. It is not magic and cannot make you pain free but for me it makes pain that sometimes has me in tears far more manageable and bearable. I use it on a knee that needs replacement surgery. It has a lovely immediate cooling effect then within a couple of minutes the pain is quite significantly reduced. Better than Ibuprofen gel and painkillers.

11 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely brilliant

This is a brilliant for arthritic flare ups on my knees. Rub it in and in less than 5 minutes then pains gone. Wouldn't be without it and recommend to everyone else who suffers from this horrible condition.

28 avril 2026
Avis spontané
Logo de Arthrogel

Réponse de Arthrogel

Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re really pleased to hear you’re happy with your results and that the product has been helping.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus