Artificial Grass Masters Avis 

327
•
TrustScore 2.5 sur 5

2,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This place only cares about money, not the quality of the service provided. Spent a significant amount on turf for my whole backyard. They brought the product first week of July during the hot Arizona... Voir plus

Noté 1 sur 5 étoiles

What shoddy workmanship, I told my neighbors not to even consider artificial grass masters and go some where else. My tuff has holes and looks lumpy in other areas. I was told that someone would come... Voir plus

Noté 1 sur 5 étoiles

Where very misleading about how the grass would be with children and dogs even after being asked straightforward questions. Grass has seamlines. Didn’t put enough rock in my backyard surrounding the p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had several landscaping changes made to our yard and the project manager made careful notes of each one, all on his I-pad. Was impressed with how he was able to complete a detailed estimate before he... Voir plus

À propos de l'entreprise

  1. Société de construction
  2. aussi dans
  3. Magasin de meubles

Informations provenant de diverses sources externes

Artificial Grass Masters is the Valleys Leader in Artificial Grass Wholesale and installation. Our Artificial Grass products have a 15 year warranty and our wholesale grass starts at $1.39 per sqft and our installation starts at $4.75 per sqft(included materials and installation)


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2,5

Bas

TrustScore 2.5 sur 5

327 avis

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1 étoile

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2,5

Tous les avis

(327)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Artificial grass not holding up

Artificial grass was installed in January 2015, not quite 5 years ago and grass is starting to show wear and tear. The installers stated it would last 10 years. Grass has been hardly walked on.

24 octobre 2018
Avis spontané
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Réponse de Artificial Grass Masters

Michelle you are covered by a warranty that covers no fade and no fall apart as per your warranty. Please contact the office and we will come out right away to examine your grass. We are excited to help and we look forward to hearing from you,

Noté 2 sur 5 étoiles

Salesman never returned my call to…

Salesman never returned my call to answer my questions. Which I found interesting because my message said I was ready to put down payment down but I had a few questions. Several days later office returned my call but I had already moved on. TOO BAD.

24 octobre 2018
Avis spontané
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Réponse de Artificial Grass Masters

I apologize sir we see about 90 customers a week and in an industry that moves faster than time we try to make sure we take care of our customers, We encourage all of our customers to call the office if they are excited to move forward so that we could get them on the schedule right away.

Noté 3 sur 5 étoiles

In only few months after installation…

In only few months after installation the artificial grass got "burnt' in places and now walking on it is not possible, in fact it can hurt children's feet

23 octobre 2018
Avis spontané
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Réponse de Artificial Grass Masters

Concerns like this are typically covered in the warranty and we stand behind our warranty. If you are interested in having us come out and addressing any of your concerns please contact the office to schedule an appointment to come out.

Noté 5 sur 5 étoiles

I really appreciate Ricardo

I really appreciate Ricardo. He made me feel so confident and calm throughout the process. When I hesitate he reassures me that I can trust him. I am so excited to see the work, this has been the best most efficient, and cost effective company! Thank you

23 octobre 2018
Avis spontané
Noté 5 sur 5 étoiles

Excellent company

Excellent company , Mike was very helpful in choosing the correct synthetic grass for my needs. Everything was on time installers were very good at installation of the grass surface.

23 octobre 2018
Avis spontané
Noté 1 sur 5 étoiles

Recommended wrong grass for my…

Recommended wrong grass for my application. Grass is less than 1 year old and is already laying flat due to foot traffic (2 8 year old kids running around a few times per week). I had their installers come once to repair with no success.

23 octobre 2018
Avis spontané
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Réponse de Artificial Grass Masters

Thank you for your input Sawyer, We are interested in coming out and taking a look at the wear of your product. Perhaps there is something we can do. We are interested in helping you and look forward to hearing from you.

Noté 3 sur 5 étoiles

Everything went well until after the…

Everything went well until after the installation. Called a few times to get someone out regarding a few concerns, but no response. We paid cash...maybe that was not the best way to go!!!!!! Otherwise, very nice. Great product.

23 octobre 2018
Avis spontané
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Réponse de Artificial Grass Masters

Darolyn, We apologize for an inconveniences that you may have experienced. We are now under new management and we urge you to contact the office so we can come out and address any concerns that you may have. We are proud to be your artificial grass company and rest assure we are here for you and all of your artificial grass needs.

Noté 5 sur 5 étoiles

Excellent Company

Artificial Grassmasters did an excellent job with my back yard. I had heavy grass, a putting green, and decorative rock with curbing installed. It was a large job. While there were some hiccups along the way the company worked diligently to resolve them. They have quality control people who take their jobs very seriously.

23 octobre 2018
Avis spontané
Noté 1 sur 5 étoiles

Did not finish on time

Did not finish on time, left equipment behind, did not wait for my OK to charge my CC for final payment. Lawn turned out OK but I had many issues with them. Will not recommend.

23 octobre 2018
Avis spontané
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Réponse de Artificial Grass Masters

We seen that your lawn looks beautiful, Our company has grown significantly since we completed your yard. We do have a Credit Card Authorization on file for you, though we no longer even record CC numbers. They are processed immediately and not saved. We apologize for any inconvenience that you may have experienced but we assure you that you went with the right Company, If you ever need anything regarding your artificial grass please feel free to call the office.

Noté 5 sur 5 étoiles

Artificial grass Masters did everything…

Artificial grass Masters did everything they could to make sure that I was satisfied with the product that they installed. Even after there was complications with the original install they came in and reinstalled the new grass and added some features that really enhance the look. Very satisfied with their work the pleasantness of the workers and the professionalism of the sales rep.

23 octobre 2018
Avis spontané
Noté 5 sur 5 étoiles

Competitive pricing

Competitive pricing, professional installation and consultation. Good communication. No need to look elsewhere.

23 octobre 2018
Avis spontané
Noté 4 sur 5 étoiles

The service had to be redone as they…

The service had to be redone as they did not kill all the old grass, Rye I think it was, on the first treatment. Also I learned from this experience that to adequately make sure all the old grass and roots are killed after the killer is applied they should have waited at least 4 days and probably longer before the rest of the treatment was done, they only waited less then 2 full days and for this reason not all the old grass, weeds, etc. was killed and they started growing again and bumps appeared in the Artificial grass because old grass was trying to grow. That is why it had to be redone and a man, private contractor, came out, treated for weeds with two different chemicals and then we had to wait to see if it worked and it did but now I have grass growing on all the ridges, edges of the artificial grass along sidewalks and all around the yard so have to pull them out by hand and hopefully I won't have to do that forever, have to wait and see. It does look very nice and I have had many slow down when driving by and look and a few have stopped and talked and said it really looks nice and makes my house stand out from the others. I am very happy with this and sorry for the problems caused by not waiting a few days longer to plant after the killing treatment was put down.

23 octobre 2018
Avis spontané
Noté 5 sur 5 étoiles

Great product, great service

They were great from grass type recommendations to delivery. They did not do installation, so can’t comment on that. But were available for questions we had throughout the install.

23 octobre 2018
Avis spontané

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