ArtisanFurniture Avis 

Great service and really nice quality furniture.

Amazing website for furniture. I bought the furniture from the Indian site, but they also sell furniture online through their website in the UK, the US, the EU, CA, and AU.

I love the collection and unique pieces at artisan furniture. I was able to find such good things for my home, and the quality was fantastic. Such good customer service as well.

Superb service from start to finish, couldn’t recommend them more!

very good quality.

Got a few chairs for my new house. Great quality and great customer service, they arrived pretty quick.

Great service and solid quality furniture. 10/10 recommend 👍

I bought a beautiful table, and the finishing and the build quality is really great. Really happy with my purchase.

I bought 1x flower shelf in December. I then ordered 3 more of the exact same kind to make a matching set of 4. At the time I paid, their website still showed the same model. What was shown on the website is not what I received. They delivered 3x different shelves that do not match my December shelf.

After I reported it, I was told to expect someone on Monday with the correct 3 shelves. I waited 4 business days. No one came. Only when I called on Tuesday was I told the model from December has been discontinued, which is why I was sent 3 different ones.

I was told a manager would contact me the next morning to arrange a discount on a 4th shelf so I could replace my original December shelf that now doesn't match the 3 new ones I was given. No manager ever called. I only received a R50 coupon code, which does not even cover the delivery fee for a 4th shelf to try and make the set match.

I have decided to keep the 3 new ones and move my original December shelf to another room because I needed the storage, but I want to warn other customers to check stock before ordering a matching set. Their site showed a model that was already discontinued.

In my view this appears to breach the Consumer Protection Act 68 of 2008:
Sec 19(8) - Delivered goods of a different description than ordered
Sec 19(2)(a)(iii) & (c) - Delivery must be at supplier's cost and risk remains with supplier until accepted
Sec 47(2) - Accepted payment when there was no reasonable basis to supply the ordered model
Sec 47(3)(a) & (b) - When they cannot supply due to stock, must refund with prescribed interest and compensate for incidental costs like delivery, not a coupon
Sec 47(6) - Failure to manage stock / discontinuing after payment is not beyond supplier's control

I am extremely disappointed with my experience with Artisan Furniture.

I placed an order on 15 May and was originally advised that the item would need to be back-ordered, with an estimated delivery timeframe of 8–12 weeks. Unfortunately, that timeframe passed and I continued receiving further explanations and revised information about the shipment.

The order was delayed for months, with repeated assurances that the item was on its way. At one point, I was given container information and told that the shipment had been confirmed, only for the situation to continue dragging on.

I would strongly advise dropshippers to think very carefully before signing up to the Artisan Furniture dropshipping programme.

We have now had several instances where customers have received furniture that was damaged or appeared to have been patched or repaired before delivery. When we have raised these issues with Artisan Furniture, getting a satisfactory resolution has been extremely difficult.

In our experience, rather than taking responsibility for damaged items, the response is often that the issue is simply a characteristic of natural wood, that the product is considered acceptable, and therefore a refund or replacement is not warranted. We have repeatedly had to go backwards and forwards arguing cases that, from our perspective, should have been dealt with far more reasonably.

We have also experienced issues involving products arriving in a different colour or finish from what was expected. Again, resolving these complaints has involved lengthy exchanges, with responses from Aisha at Artisan Furniture repeatedly disputing the complaint rather than helping us reach a practical solution.

For a dropshipping business, this is a major problem. You are the person dealing directly with the end customer, issuing refunds, managing complaints and protecting your own reputation. If your supplier refuses to accept responsibility when something goes wrong, you can very quickly end up absorbing the financial loss yourself.

Based on our experience, I would not recommend Artisan Furniture to anyone looking for a reliable furniture dropshipping supplier. The biggest concern is not simply that damaged products can occur. That can happen with any furniture supplier. The problem is how those situations are handled afterwards.

If you are considering joining the Artisan Furniture dropship programme, I would strongly recommend researching their damaged-goods, returns and refund procedures very carefully before committing.

Bought a couple of chairs for my office. The quality is good with nice finishes and great packaging.

Just stay away from it and don't let them fool you!!!

It's a total scam, and don't even start believing their dropshipping fairy tales. In the end, you're the only one left looking like a fool, and you'll be taken for a ride from start to finish.

They make mistakes, you have proof that THEY made a mistake, but admitting it and bearing the financial consequences? No way!!!

It all sounds great, but it’s definitely not worth it!!! Luckily, I quit early enough and only suffered minimal financial loss.

We ordered a nice lower table for our television. We are very happy with it. The table came well wrapped and is of good quality. The installation was easy.

terrible, stay away as a drop shipper

Wonderful craftsmanship
Bought a beautiful piece of furniture- truly impressed by the quality and workmanship

I purchased a vanity table sold by Artisan Furniture on a marketplace and, from the very day of delivery, clear quality issues became apparent.

The mirror top closing mechanism did not function properly and showed a visible misalignment. Moreover, once assembled, the table was completely unstable, to the point of visibly wobbling. I promptly reported and documented these defects to the seller and followed the suggested steps to try to resolve them independently, without success.

The seller denied that these obvious construction issues were defects, describing them instead as natural characteristics of a handcrafted product, and refused to accept a return. Only a modest 5% discount on future purchases was offered. The handling of the complaint was decidedly unacceptable, without respect for the minimum consumer protections provided by law.

I have never had a similar experience with an online retailer and would not recommend purchasing from them under any circumstances.

Update: Following my original review, the marketplace intervened and requested that Artisan Furniture formally acknowledge the defect. Nearly two months after the purchase, this intervention led to a partial refund.

However, my overall rating remains unchanged. Artisan Furniture continued to deny the existence of any defect and agreed to the refund only after the marketplace’s involvement, and for an amount lower than the cost required to have the issue professionally repaired.

I have trusted Artisan for the best product by design & quality for a long time. Their dedication to excellence is outstanding. Artisan really care about us as customers & will always respond to requests. An outstanding company.

Solid wood furniture,Well priced,high quality & excellent design.

Received a candle set today. Same quality levels as solid wood furniture. Well done.