Unbelievable! I tried to contact you but no way, 10 emails, 100 calls, 50 messages and nothing whatsoever happened, no response until I thought it was a scam! I had to speak to my bank to cancel the p... Voir plus
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Lisez les avis des autres
Delivery was super speedy, the products protected in their package and the biscuits fresh and tasty...just as I remember them. Great service and value!
What to say about this little gem of a grocery store: - Costumer obsessed, quick in replying emails (a few minutes really!) - Fast Delivery - Competitive prices And most importantl... Voir plus
L'entreprise a répondu
Delivered earlier than expected 😀 (excellent job by both Artisan Italian & UPS 👍). The goods we packed superbly, ever tin was individually bubble wrapped to ensure they wouldn’t end up with a dint... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Artisan Italian is an online store with a focus on quality Italian food products. At Artisan Italian we do not just offer food, we want to share with you the feelings and the excitement of a classic Italian experience!
Coordonnées de contact
19 Prince George Road, SW19 2PT, LONDON, Royaume-Uni
- +447918293244
- hello@artisanitalian.co.uk
- artisanitalian.co.uk
4,5
Excellent
200 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unbelievable
Unbelievable! I tried to contact you but no way, 10 emails, 100 calls, 50 messages and nothing whatsoever happened, no response until I thought it was a scam! I had to speak to my bank to cancel the payment, after a week my order came to the address that I was calling to change, I had to wait in my previous address for 2 hours in order to get my delivery. Very very poor customer service support.
12 novembre 2024
Fast and authentic
Delivery was super speedy, the products protected in their package and the biscuits fresh and tasty...just as I remember them. Great service and value!
7 novembre 2024
Missing item in order
My package from Artisan Italian was delivered missing an item, which happened to be the most expensive item in the order.
I've received no response to various methods of contacting them, including email, whatsapp and the live chat on their website.
4 novembre 2024
Stocked the Biancoperla polenta
Stocked the Biancoperla polenta. Not freely available elsewhere. Swift delivery too! I was very pleased.
4 novembre 2024
The Italian fennel sausages were mouthwatering.
The Italian fennel sausages were bursting with flavours.
Nothing more needs saying .
21 octobre 2024
Absolutely Ace
Absolutely Ace! Great products easy to order really quick delivery no problems. Will definitely order from them again.
14 octobre 2024
Réponse de Artisan Italian
Thank you for your time and input. We value your business, and we’ll work hard to regain your trust. Please feel free to contact us anytime.
Have a wonderful day!
Artisan Italian Customer Service
We had a fantastic dining experience at…
We had a fantastic dining experience at this charming Italian restaurant with our family! The atmosphere was warm and inviting, making it the perfect spot for our gathering. The food was absolutely delicious! We particularly enjoyed the creamy Fettuccine Alfredo and the flavorful Margherita Pizza—both were cooked to perfection and bursting with authentic Italian flavors. The staff was attentive and friendly, adding to our overall experience. We can’t wait to return for another delightful meal!
12 septembre 2024
Avis spontané
It was a quick delivery
It was a quick delivery. The item was packaged well. The food items were of good quality.
12 août 2024
Great service all round
Fantastic service! Excellent wheel of cheese at a great price, delivered in good time, well packaged, and company kept me well informed when they changed couriers soon after I ordered.
5 août 2024
Great product
18 juin 2024
A disappointed customer…
I purchased a selection of products for a special occassion. The package arrived on the due date, unfortuneatly it was damaged and wet. I agreed to accept it reluctantly. On opeing it one of the cooler bags had split and also the container for the fresh ricotta. This resulted in some of the products getting wet. This probably happened during transit, however it should have had more robust packaging. So on this occassion I am a disappointed customer.
6 juin 2024
Réponse de Artisan Italian
Hi,
Thank you for reaching out to Artisan Italian and sharing your experience with us. We’re sorry to hear that you weren’t satisfied with your recent purchase, and we are doing our best to fix that.
We are truly sorry for this unfortunate experience and we will communicate with our couriers on this issue. Please note we do our best to guarantee our shipping time promise, please consider we use third-party delivery companies, over which we have no control.
If you have any more detailed feedback or suggestions that you’d like to share with us, please email us at hello@artisanitalian.co.uk and we’ll share your comments with our team and work on ways to improve.
Thank you again for your time and input. We value your opinion and look forward to serving you better in the future.
Have a wonderful day!
Artisan Italian Customer Service
Good quality products
17 mai 2024
Réponse de Artisan Italian
Hi,
Thank you for reaching out to Artisan Italian!
We are truly sorry for the delay with your order and we are doing our best to fix that. We instantly followed up with UPS today to check on your package delivery. They informed us that their systems have been experiencing some temporary technical issues recently. However, the good news is UPS assures us your package will still be delivered today! You can expect a notification from them via text message or email once it's on its way.
Please note we do our best to guarantee our shipping time promise, please consider we use third-party delivery companies, over which we have no control.
If there’s anything else I can assist you with, please feel free to contact us anytime.
Have a wonderful day!
Artisan Italian Customer Service
Very happy
Arrived fairly quickly.
Well packed.
The items I've tried have been really nice.
I'm looking forward to trying the remaining items.
28 mai 2024
No order received
Placing the order was relatively easy. Website said product was in stock. Received confirmation of order email, the next day received a refund. No Explanation and no communication as to why and no apology. One star for placing the order and one star for quick refund. Website should really indicate items out of stock.
24 mai 2024
Réponse de Artisan Italian
Hi,
Thank you for your enquiry.
We are sorry to inform you that an item in your recent order is currently out of stock. We sincerely apologize! Due to an overwhelming response, some items have sold out faster than expected.
To ensure you get what you need as soon as possible, we've proactively issued a full refund for your order, and you should receive your funds within the next few business days, depending on your payment method.
We appreciate your understanding! To show our gratitude, we'd like to offer you a discount on your next order. Feel free to contact our customer service team for details hello@artisanitalian.co.uk.
Thank you for your business, and please feel free to reach out if you have any further questions.
Have a wonderful day!
Artisan Italian Customer Service
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