Aryatreasures 

Placed order on 28th October and still not received the item. Contacted customer services on 16 November to chase who advised me to check with neighbours if they had it. Have advised i was home due to covid and so was here to accept delivery and now im just being ignored despite my request to refund.

No customer service at all with this company except for when it comes to taking your money.

Purchased a personalised necklace a while ago, the extender broke off the same day i received it. Sent them a message only for them to run me around in circles and then take a further 7 weeks to reply to my DM on instagram (despite them being active on their page)

Their solution was for me to put it back to together myself as it was 'just the extender' and it is 'still wearable without the extender'
The quality control check clearly wasn't done correctly, paying for something for it to fall apart on the same day it not acceptable.
Offered a discount code but i definitely wont be purchasing from them again.

Avoid!

If I could put no stars I would. It is a shame; have bought earrings from them before and they were great.
However recently ordered a personalised necklace; which came with the wrong birthstone and quality of chain is cheap and uncomfortable. I have tried repeatedly to contact/email them to no avail.
Very disappointing-no customer service available.

If I could leave ZERO stars I would! Absolutely appalling customer service intact they do not seem to even have a customer service! Ordered a bangle which arrived broken have tried contact them via email as the telephone number on their site is no longer working!!! ZERO RESPONSE but happy to spam with with offers!!!!! DO NOT BUY FROM THEM AS IF YOU HAVE AN ISSUE YOU WILL GET NO RESPONSE!!!

I have been emailing about my order and am not getting no reply. I have NOT been given an order number so I can not track my item. No communication with the company atall. Not impressed!

I have reviewed this company before, and as a result, I was issued a refund. However, please be vigilant of the ‘Excellent’ reviews. Many are apparently first-time reviewers and GB based… but with American spelling (same as the company!)
E.g. many reviews state ‘Jewelry’ rather than jewellery. They also say ‘in the mail’ rather than ‘in the post’.
The website says the company is based in London, but I’ve been given an address in Nottingham to return a faulty product. The telephone number on the website doesn’t work, and they are not registered on Companies House.
I am grateful to have been refunded, as it doesn’t look as though others have been so lucky… and I can confirm the necklaces are stainless steel and NOT silver

I ordered from this company. Then read the trust pilot reviews and panicked. I actually emailed their customer service to get my order cancelled but no reply. I paid klarna so I could get my money back if there was an issue. THANKFULLY my order arrived and it’s perfect. They need to up their game on customer service though. Also the item was shipped from china, so delivery takes a while.

Lovely bracelet and very quick delivery. Will definitely buy again

Really love my necklace and such a great price.

This is the worst company to order from. Please don't waste your time or money. They ignore you, they don't send your items and then refuse to refund you the money. Avoid.

I ordered a necklace, and the inscription has come in lower case rather than upper case. I've been contacting the customer service team for the past 3 months via email and I've not had a single response. Totally avoid! Awful Customer Service!

Made a purchase a few weeks ago, still not been delivered. Very poor customer service, wouldn’t recommend to anyone

I ordered a bracelet and have still not received this. When I emailed the company for delivery date 3 times I got no response. I rang a mobile number that was linked but was told this is not this company

Really disappointing!! I ordered a gift for my sister over 3 weeks ago now. I have not received it or had a reply to any of my emails asking for an update on my order. Not impressed at all 😡

The ''Mom Charm'' just arrived and it`s perfect, my mom will love it. Ideal for casual present to show your appreciation for your loved oness. Got to say I tought it would not be the same as the picture but it is just the way it`s supposed to be

Ordered a necklace for my sisters 50th birthday the beads had the totally wrong inscription, 4 emails sent and not one reply, will not order again

The bracelet I ordered is just splendid. I hope it would be just like the image on your site and it was. Keep on making people happy... Also thank you for the fast reply and shipping!

Ordered for my 11 year old granddaughter and see loved it.I got her a necklace, loved it. Deffinetly won yourself a customer.

Dear Sophie I’ve emailed you as per your instructions regarding the order I haven’t received.if you can’t ensure delivery by next week then please cancel, enough is enough

received my necklace on the 2nd sept which was claimed to be sterling silver yet the silver has come off the hoop part company wont do anything about it.....avoid buying from them