DoNOT BUY! It will damage your skin and you will not get a full refund, but you might get a hospital bill. Seriously, this device nearly pulled my skin off. Even when I turned it off, it did not rel... Voir plus
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L'ordine non è mai arrivato, ad ogni mail che ho inviato per chiedere spiegazioni, seguiva sempre la stessa risposta con un pseudo tracciamento del pacco che non dava nessuna indicazione, come norm... Voir plus
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BEWARE. 1) Website says 30 day money back guarantee, but then they expect you to ship it back to Europe, which shipping costs cost more than 1/2 the product. 2) product is EXTREMELY painful on eve... Voir plus
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Worst product and customer service ever. To send this crappy price of plastic back it will cost you $45, because it’s from another country, so they say you should just keep it and we’ll give you a 15%... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Ascily is a body-care brand focused on developing effective, science-informed solutions to reduce the appearance of cellulite.
Coordonnées de contact
Etats-Unis
- support@ascily.com
- ascily.com
1,3
Mauvais
52 avis
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Difficult to use even on the lowest…
Ascily has asked me to update my review:
I requested a refund and was told if have to ship the item to the Netherlands; I am in the United States. I saw another reviewer on this site who was told to return the item to the United States; she is from the UK. This is part of the email they sent me: "Please note that shipping costs may be high due to the weight of the package & distance, and they’re the responsibility of the customer. However, I spoke to my manager earlier and we came up with an option that might be more beneficial for you. 🙏 We, as a company, will be at a loss on this order either way, so here’s what we could do to make things easier for you: We’re happy to let you keep the item (maybe it comes in handy one day, maybe it can be gifted), to help you avoid paying the hefty shipping fees, and we’ll still instantly refund you 25% of what you paid."
This appears to be a tricky way to avoid returns and defraud the customer. After negotiating with them, they offered 50% refund which I took. I choose to order directly from this company; however, after this experience, I found the same item on Amazon for half the price! A full refund would've been given if I'd ordered through Amazon and returns would've been simple.
I plan to report this tactic to the Better Business Bureau. I'm certain this is not the updated review Ascily wanted to see.
Original review:
Difficult to use even on the lowest setting... It literally sucks your skin in and won't release without turning it off and prying your skin out. Very painful. I am in my sixties and have loose skin so maybe for someone with very tight skin but not for me. I'm covered in bruises.
4 mars 2025
Avis spontané
Réponse : Ascily
Hello Johnna,
Thank you for sharing your experience with us. We're sorry to hear that the product and return process did not meet your expectations.
We’ve already sent you an email to assist you further and work toward a resolution. Our goal is to ensure your satisfaction, and we're here to help in any way we can.
If you have any additional questions or need further support, please don’t hesitate to reach out.
Best regards,
The Ascily Team
Noninstructions
I received the product and no instructions on how to use it. It is just sitting in my closet because I tried but it doesn’t mlook e it just sticks to one spot. Please send instructions for use
16 février 2025
Avis spontané
Réponse : Ascily
Hello Susa,
Thank you for your feedback. We're sorry to hear that you had trouble using the product. We have sent the detailed user manual to your email, which should help you get started. Please check your inbox (and spam folder, just in case).
If you have any further questions or need additional assistance, feel free to reach out. We're happy to help!
Best regards,
The Ascily Team
Nice device but bad English in the…
Nice device but bad English in the instructions. They should inform you to turn the device on and put in on the skin area you want to treat, but you have to turn it of again while it's sucked to your skin after just 3-4 seconds, or else you'll get bruised and experience pain. When you've turned it off still keeping it sucked to the area you drag the device in upwards movements until it releases the skin and you'll have to repeat the procedure. I had to try it a few times before I understood how to avoid bruising and to hard sucking function. The instructions should actually explain this better but it doesn't.
2 mars 2025
Avis spontané
Réponse : Ascily
Hello Susanne,
Thank you for taking the time to share your experience with our device. We're glad to hear you like the product, but we’re sorry that the instructions were not as clear as they should be.
We appreciate your detailed feedback on how the device should be used to avoid bruising. Your insights are valuable, and we will pass them along to our team to improve the user manual for better clarity. In the meantime, if you need any further guidance, please don’t hesitate to reach out—we’re happy to help!
Thanks again for your review, and we hope you continue to enjoy using the device.
Best regards,
The Ascily Team
Never received my order (ordered 1,5…
Never received my order (ordered 1,5 months ago). I was told it had been delivered and was asked to check with neighbours or in my garage. According to their tracking they had used a delivery company that I was not familiar with and does not deliver to my country. They promised me they will send a replacement but they haven’t done that. I asked them to cancel my order and to return my money, but they said they can’t do that. Total scam. Don’t order!
1 mars 2025
Avis spontané
Réponse : Ascily
Hello A.S.,
Thank you for your feedback. We sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it is when an order doesn’t arrive as expected, and we want to resolve this for you as soon as possible.
To assist you better, please send us an email at https://ascily.com/pages/contact-us with your order number. This will allow us to check your order details, track your package, and take the necessary steps to ensure you receive your product promptly.
We truly appreciate your patience and understanding. Your satisfaction is important to us, and we are here to help in any way we can.
Looking forward to your response.
Best regards,
The Ascily Team
L'ordine non è mai arrivato
L'ordine non è mai arrivato, ad ogni mail che ho inviato per chiedere spiegazioni, seguiva sempre la stessa risposta con un pseudo tracciamento del pacco che non dava nessuna indicazione, come normalmente succede con quelli reali.
Tutte le recensioni positive credo non siano reali.
Verificate meglio per evitare altri adescamenti.
19 février 2025
Avis spontané
Réponse : Ascily
Hello Stefania,
Thank you for your feedback. We have reached out to you via email to address the issue and ensure we make things right for you.
Your feedback is very important to us, and we truly value the opportunity to improve our service. Please let us know if there’s anything else we can assist you with.
Looking forward to your response.
Best regards,
The Ascily Team
Never received my order placed over 2…
Never received my order placed over 2 weeks ago and when tracking it just says label created and I'm not familiar with courier service
31 janvier 2025
Avis spontané
Réponse : Ascily
Hello Roz,
Thank you for your feedback, and we sincerely apologize for the inconvenience this delay has caused you. We completely understand how frustrating it can be when an order doesn’t arrive as expected, and we want to make things right as quickly as possible.
To better assist you and resolve the issue, we kindly request that you send us an email at https://ascily.com/pages/contact-us Please include your order number in the email so that we can look into your order details and provide an accurate update. This will allow us to track your package and take the necessary steps to ensure you receive your product as soon as possible.
We truly appreciate your understanding and patience as we work to resolve this matter for you. Your satisfaction is important to us, and we are committed to helping you in any way we can.
Thank you again, and we look forward to hearing from you soon.
Best regards,
The Ascily Team
Packaging is cheap and no proper…
Packaging is cheap and no proper information on how to use it properly. So far my skin got stuck multiple times in the device and I got bruises all over my legs.
14 février 2025
Avis spontané
Réponse : Ascily
Hello FA,
Thank you for sharing your feedback, and we sincerely apologize for the issues you’ve encountered with the product and packaging. We completely understand your concerns, and we’re sorry to hear that the experience hasn’t been as expected.
To make things right, we’ve sent you an email. We kindly request that you check your inbox and provide us with the requested details so we can assist you further and offer any available options to resolve the matter.
Your satisfaction is important to us, and we want to ensure you have a positive experience with our products. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
The Ascily Team
SCAMMERS!
SCAMMERS!
I have paid for a product!
Never received it!
The support mail doesn’t work.
You can’t get in contact with them.
23 novembre 2024
Avis spontané
Réponse : Ascily
Dear Nat,
Thank you for bringing this to our attention. We sincerely apologize for your negative experience and the issues you've encountered with our support email.
We are currently experiencing technical difficulties with our support email system and are working diligently to resolve this issue. In the meantime, you can reach us through our contact form at https://ascily.com/pages/contact-us and we assure you we will respond as quickly as possible.
Please provide your order number through the contact form, and we will prioritize your case. We want to either locate and expedite your order or process a full refund according to your preference.
We understand this situation is frustrating, and we are committed to resolving your issue promptly.
Best regards,
The Ascily Team
I was trying to reach your support team…
I was trying to reach your support team as instructed on your website via the email address on the site. However, when I attempted to send an email, I received a notification that the email address could not be found.
Could you please provide an alternative email address so I can contact your support team, or if there’s another way to get in touch regarding my issue? I urgently need to get hold the support team.
2 décembre 2024
Avis spontané
Réponse : Ascily
Dear Jane,
Thank you for bringing this to our attention. We sincerely apologize for the difficulties you've experienced trying to reach our support team.
We are currently experiencing technical difficulties with our support email system and are working to resolve this issue. In the meantime, you can reach us through our contact form at https://ascily.com/pages/contact-us where we're actively monitoring and responding to all inquiries as quickly as possible.
We understand the urgency of your request and assure you that all messages submitted through our contact form receive our immediate attention.
Best regards,
The Ascily Team
SCAMMERS!!!!
It’s a scam! I used the lowest level and it’s too strong and made a lot of bruising! I tried to let them know about it and send them the pictures of before and after. They want me to send them a video of how I used it! I am not damn not to know! Well, I am asking for a refund and I’ll send it back to them. Guess what? They block my email! I can’t email them anymore! Don’t trust them!
11 novembre 2024
Avis spontané
Réponse : Ascily
Dear Tammy,
We are very concerned about your experience and take your feedback seriously.
We want to assure you that we have not blocked your email - we are currently experiencing technical difficulties with our email system and are working to resolve this issue. You can reach us immediately through our contact form at https://ascily.com/pages/contact-us and we will respond promptly.
Regarding the bruising you experienced, your safety and satisfaction are our top priorities. We request videos of product usage solely to help us understand how we can better assist you and improve our products. However, we understand your concerns and want to help resolve this situation.
We offer a satisfaction guarantee and will be happy to process your refund request. Please submit your order number and details through our contact form, and we will handle your refund promptly.
Best regards,
The Ascily Team
SCAMMER
the delivery took 3 weeks and when the item arrived I was not happy as it is too strong and i wanted to return it. The customer service was incredibly late in every response and said that I should oay a lot of fees to send it back to USA than the actual money I paid for the item. So do not trust what is said over the website where they promise a smooth a free return because they are not willing to provide as such. I LOST MY MONEY DO NOT BUY FROM THEM
6 novembre 2024
Avis spontané
Réponse : Ascily
Dear Martina,
We must respectfully disagree with your assessment. We have already provided you with a 50% refund even though you chose not to return the product.
While we acknowledge that the 3-week delivery time you experienced was unusual (our standard delivery time is 6-10 days), we consistently respond to all customer inquiries within 24 hours, usually within 12 hours.
Regarding returns, our website states 'easy returns,' not 'free returns.' Our process is straightforward: customers contact us, we provide our warehouse address, and they can then return their product.
Currently, we are experiencing technical difficulties with our email system. If you have any further concerns, please reach us through our contact form at https://ascily.com/pages/contact-us and we will respond promptly.
Best regards,
The Ascily Team
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