ASC Water Tanks Avis 

Good communication, great price and service.

Prompt access to numerous options for purchase.
Purchase completed easily at satisfactory price!

Great products great website easy to order thanks

GARTH & JUSTIN IN SALES - ARE FANTASTIC.
They are both Prompt, courteous and knowledgeable.

Absolute pleasure dealing with them and ASC Water tanks... much appreciated,
Regards.
ADIL VARISLI - Estimating Manager
Signature Homes Australia. NSW

Great experience with Lance. He arrived promptly to fix a shorted water pump, explained the issue clearly, and answered all my technical questions with ease. The installation was done quickly and professionally. Highly satisfied with the service.

Lance the guy from ASC water tanks fixed the broken pump of my water tank. He paid 3 visits and from the first visit to the 3rd Lance was polite and professional. By the end of the 3rd trip I thought he remained professional, polite, the kind of tradesman that you don’t find around these days. I would recommend him to everyone & you will not be disappointed.

It was supposed to take 2 to 3 weeks for delivery
then it was 4 to 6 weeks for delivery. I am still waiting for the tank to arrive. so where is my tank?

Easy to order and nation wide free delivery was really good. The delivery arrived on the date allocated

Item priced well and shipped out and received quickly, thanks.

Always good to deal with, would have got 5 stars if I didn't have to fill out a survey. haha

Good price for a good product

Placed order promptly and without any problems. Shane agreed that pump chosen was best and cheapest for our requirements.

Friendly co-operative but did not waste time

Very good product and easy to order via the website

Very poor experience with Lance from ASC Water Tanks.

Lance attended our home to replace a damaged water tank pump. While the pump was replaced, his conduct during the visit was completely unacceptable.

The appointment process was poorly organised. He called the previous day at 4:21 pm to arrange a service for the next morning. I missed the call, then called back with no answer. I had to follow up by SMS the next morning before he eventually called back and arranged to attend around 12:30 pm. Homeowners should not be expected to wait around without clear communication or proper scheduling.

During the repair, my wife was home and dealt with him directly. She was polite throughout, but Lance was rude, frustrated and unprofessional. He was mumbling, complaining and using offensive language while working, including swearing about the people who installed the water tank. Regardless of whether he had an issue with the original installation, that behaviour is not appropriate inside a customer’s home.

He also asked my wife to crawl behind the water tank area to help plug in a switch. The area was dusty, dirty and full of cobwebs, and my wife is allergic to dust mites. A customer should not be asked to physically assist a technician with repair work. If the job requires two people, the company should send two people.

After the repair, my wife asked what the issue was. He initially said he did not know. When she asked how he fixed it, he then said he had replaced the whole pump. Basic repair information should be explained clearly without the customer having to ask repeatedly.

The worst part was that he made an insulting comment about my wife’s English, asking why she was born in Australia but her English was so bad. That was disrespectful, unnecessary and completely unacceptable. She was only asking normal questions about what had been repaired in her own home.

When we asked for a report, he dismissed it and said there was no need for a report because he had fixed it. He was also walking out while answering questions over his shoulder instead of stopping to explain the repair properly.

The pump was replaced, but the customer service, attitude and communication were unacceptable. I would not want Lance attending our home again unless his conduct is properly addressed by ASC Water Tanks.