ASE Protection Avis 74

I paid $2,000 for their top end warranty without any deductible. According to my Lexus dealer (Lexus of Valencia) repair shop I needed $3800 in repairs for new struts, ball joints, and control arms. They offered $600 to do the repairs. After months of dealing with them I finally accepted their payment. It took two months to get their payment. I contracted the California Insurance Commissioner to file a complaint. The commissioner's office said they are banded from California and they have Cease and Desist order against them in California. Then they terminated my warranty that had three years left on it. These people a crooks.

They don't actually provide you with any warranty. They don't answer any email or calls. We paid $2,990. for their "Total Blue Shield" plan but they cannot be reached. I have filed complaints with the BBB and they too could not get a response. I have also filed with the federal trade commission, IC3 and attorney general of Delaware. They don't seem to care.

How about: approving a claim, and never sending check .
They know your number and cut you off 4x in row after holding for 30 minutes
They lie, lie lie

As everyone is stating, they do not respond when you call or contact them online. I am amazed that they have been getting away with this/ Even my repair company is having the same problem. I'm going to check to see if there is a class action suit on them. If not, I will be inquiring!

TOTAL SCAM COMPANY! BUYER BEWARE! Look at the other 1 star reviews - Same thing happened to me. This company won't return calls, emails & have completely ghosted me after I followed protocol to get a claim paid (they were only going to cover 1/2 of the amount of the total repair cost too - which I had to pay out of pocket & ASE would 'reimburse' me). I sent repeated emails & left several voicemails. If you look at the few '5 star' reviews, they seem totally fake to me. Real customers don't tell their experiences like that. I think it was fake reviews in an effort to not have all 1 stars from real people dealing with this SCAM COMPANY! I did research & found a Cease & Desist order in Florida - whereby this company is banned from doing business there. This company should be banned from doing business in all states! Total scam!

Horrible company. Won't pay approved claim and claim number has need issued. All appropriate paperwork submitted. No response to a month's worth of emails and voice mails.

They would not replace my water pump. The reason they said was I didn’t have my car tuned up at 100,000 miles even though it only had 107,000 miles. They try to pick everything apart, including your cabin air filter. If it’s not replaced the deny the claim.
The Second claim the engine had to be replaced and they denied that because they said it overheated from the water pump before when it failed. A car barely overheated and never even went to the red zone. But still they denied the claim. I am taking them to arbitration. The only problem is they hire the arbitration company and looking at their record they side 90% with ASE because that’s who they’re getting paid by. This is my opinion of them.
When you call, it always goes to voicemail to a William Porter. I have left over two dozen messages and not a single one has been returned by phone call, text, or email. I believe this is just a fictitious person. When you do get somebody usually even put on hold for one to two hours And when you ask them what’s going on, they can never give you the whole story or what has to be done. They always say their mechanics are still looking at the paperwork. They’re not worried about what the paperwork says. They’re just looking to see how they can get out of it. This again is my opinion.

WORST WARRANTY COMPANY EVER!!! BUYER BEWARE! WOULD GIVE THEM A MINUS STAR IF THE SCALE WENT THAT LOW.

this is an Absolute scam !!
took me for 2650.00
DO NOT USE THEM..

they refused to pay lincoln for covered repairs. they stopped answering their calls and mine also. you cant sue because they have no physical address in any state. I lost $2700.00 and Visa will not refund because it was over 60 days for my claim

If I could give them a 0 i would. I Purchased the full package and paid upfront about $2500.00 in 2022. They promised tire and rims as a bonus with their full coverage. First problem I encountered was when my tires busted due to pot holes, they only provided $100.00 as reimbursement even though it cost 250.00 for one tire and this was a one time thing. Then a year later I needed some warranty repairs from Audi Dealership and they were only covering one part but no nuts and bolts. When I called to ask Maria about it she said its in your contract read section blah blah blah. I was so upset with them at that time but had no choice but to suck it up. I then sold my car and in the contract is stated 5 yrs or 130k or less in order to get a refund and I was way under my coverage and therefore entitled to a refund, but since have been given the run around. The last representative told me I was to receive a check in October of 2024 and its now February. I have left messages for Paula Relic and William Porter. Everyone at ASE gives me the run around now. I will be making a formal complaint to the Attorney Generals office if I do not get a response in 7 business days. This company is a scam. Read everything carefully and get explanations in writing and don't let the sales representative sell you a dream without seeing the contract. If you got burned you should make a complaint to Attorney General of Delaware. They need to fix their business quick!!!

This is the worst company that you can even deal with they ripped me off $1,200 they automatically canceled me when I called to inquire about getting my car fixed and she said she'll send me something to sign and it was actually a cancellation I've been chasing after my money almost a year and they ignore me they never returned my calls they had me notarized my speedometer and send them a picture and David Maria Paula Michael White they all are liars don't do business with this company they ignore my attorney letters and when I first purchased from Michael White I questioned him on different things and he said no problem they failed to help me fix my car and after that I said if they're not going to help me I need to see about what about counseling they owe me $1,200 in their refusing to pay me don't do business with this company also when I did first purchase it and talk to David White on the phone he was trying to put a pass on me and said how sexy my voice sounded and was trying to sexually harass me and then he had David call me and then when I called them on it and told them they weren't professional to do business that way David inquired to me that I didn't have to worry about it since he was gay and he didn't like women anyway I should have had the red flag at that time but I didn't I spent my $1,200 for them and they totally just took it they blocked my phone numbers and they still haven't returned it I'm going to go to the FTC and any insurance warranty agencies that I can find I'm going to write the Attorney General's office I file complaint with Better Business Bureau but they don't even care about anything I'm personally going to find out where they live and I'm going to sue them only in small claims court and then to try to collect my money don't do business with these people stay away from

Wont refund me over $1,400 they owe me. Won't take my calls or ever let me talk to anyone.

This company is a joke. Don't waste your time or money. Three claims and no payments. Customer service doesn't exist.

Same as you guys I purchased the warranty in 2022. They approved the repairs the car needed but they never paid the repair shop. I had to pay them back myself. I have been waiting for reimbursement check since September 2022 and it’s 3 years now and nothing. DA of Delaware can’t do anything as they told me the company is not located there
To file a claim they have a clause to go to arbitration so it’s a lot of money for us
If anyone starts a class action lawsuit or whatever let me know.
It’s nonsense how they get away with this fraud when are so many of us complaining for the same thing and they still continue to be in business of ripping off others

This company is a rip off don’t waste your money. I have filled a complaint with the bbb and the attorney general. They don’t cover anything. Had my car in the shop and they couldn’t even get in touch with them because no one answered the phone. ****DONT WAIST YOUR MONEY AND TIME WITH THIS COMPANY ****

The worst experience ever with this company. After selling my vehicle wanted to cancel my warranty, they asked me to send a notarized letter that I want to cancel it.
I sent the mail after 4 months they are telling me that they never received the letter and I sent them the tracking number that my letter was delivered. Now they are saying our building is big it might have been lost.
That is not my issue if it was lost you received it and now it is your responsibility. If your building is big then get a freaking PO Box. After 4 months I will just have to go different route and get my money.

I have been calling for my refund for 3 months after they received all my documents and still no check and can't even get anyone to call me back after 15 messages left.

WORST warranty company ever! My first time dealing with an extended warranty outside of the dealership and I would NEVER recommend them! They don’t respond to emails, they don’t pay the mechanic, they don’t reimburse for towing and if you overpay forget about getting that money back! It’s GONE! Then they lock you out of your account without notice when you complain about their POOR customer service!